My therapist that I have been seeing for 2 years is amazing! But the staff is awful, they don't have a cash register. So every time you give them cash they have to open their own wallets and pull out change through there. You can't see a doctor unless you make an appt 4 months in advance. One time they cancelled my doc appt and didn't even inform me. So I had to reschedule. (Pushing my appt back 8 months in total) it's almost impossible to talk to the manager. The parking lot is TINY! read more

I had a horrible experience at this location. I really hope they take these reviews into consideration and train their staff more appropriately. They were confusing, dismissive, and it was extremely hard to even get an intake appointment. Thankfully I have found a WONDERFUL councilor elsewhere. read more

I apologize for the long post, but I hope people see these are legitimate concerns and not just a disgruntled patient. My daughter and I both went to Ascension Eastwood/Eastwood Clinics in the past and had good experiences. We tried to come back this month and unfortunately that was no longer the case. I made an appointment for my daughter for next day and received a message hours later that a mistake was made and it was supposed to be virtual so "that time won't work" and it was cancelled. I called back and the office had closed minutes later and didn't open again until our appointment time. I would have taken the virtual appointment had I been given the option. After unanswered voicemails for 2 days, I was able to reschedule us for 2 weeks later. Then I played phone tag again for days to finally get the paperwork sent to me. There were multiple issues on their end and voicemails went unanswered, even during business hours. Finally the day of our appointment, I was asked to come in early to fill out the paperwork AGAIN in person. I took my daughter out of school, and the therapist met us out in the lobby and told us that day was free but the rest of her in-person sessions were booked up, so there was no point in her seeing my daughter that day. And that no one else at the practice saw patients her age. So after jumping through all of those hoops, wasting hours on phone calls and paperwork, and taking my daughter out of school, we were not seen for our appointment and simply sent away. I was shocked that I had talked to the office to confirm about the paperwork THAT DAY and no scheduling issues were mentioned. There is zero communication between staff members and obviously zero care about their patients. After reaching out for help/ suggestions for new therapists on social media, I was met with others who had similar stories. It's so disheartening that this is "acceptable" treatment of people who truly want help. read more

Deena was a fantastic therapist who helped my son tremendously. She is the one reason i continued there. The parking lot is way to small to accommodate everyone as is the lobby. They really need to look into that. It's a bit too chaotic for me but I'm happy to have met her. Dennis asks the same questions and did not really do much in terms of getting to know my child. I did not feel comfortable with continuing his medicinal care through them so I have moved my child to a private practice psychiatrist. read more