Came here looking for a gift. The woman working didn't acknowledge my friend and I the whole time. Then another patron or friend of the worker came in and she was just helping him the whole time. Looked like they were trading labubus. So we left and decided to spend our money elsewhere. read more

Easy Traveler - Luggage Near Me - San Francisco, California

Great store for luggage. Very helpful staff. The prices are very affordable and great selection.

I like a clerk who doesn't watch you suspiciously as a hawk! But, it makes me uncomfortable when that happens. Or when a clerk comes over and start telling you: You NEED this or how about a chandelier. . . As a tourist, and walking, NO, I wouldn't be carrying a chandelier on my nylon backpack! If you know what I mean? I like this store, or the clerk. She was very helpful, when I asked her a question, and I like the fact that she recycled perfectly good cellophane bags (I do that!) to wrap beautifully and safely my purchase, even willing to put them tuck nicely in my backpack, when hubby was standing by the door (ready to leave). Clerk that made me feel like a family, makes me want to buy more & linger for small talks (about business - I'm a vendor, too. I can relate!) read more

I have coming for many years now and it never let's me down. I purchased a very nice and affordable waist pack here. If you need to buy a backpack, luggage or travel bags, you should shop here if you are ever in this part of Chinatown. read more

Easy Traveler - Store Entrance - Luggage Near Me - San Francisco, California

Very nice. Great service. Had exactly what I needed :) Thank you so much for the great suitcase

good, friendly service. showed me how the Samsonite luggage i chose worked (lots of cool tricks) and very close to NobHill/Chinatown top hotels. so if you go on a shopping spree and have more to bring home than you came with, this is a great spit to pick up an extra bag (and a few cool trinkets). read more

Came here with friends. The first owner was rude and said I could only come if my dog doesn't poop in the store. It was little confusing as I came here to buy something not have my dog poop in the store. Then the owner asked if I could just leave as dogs were not allowed. Mind you, my dog is well trained Retriver, on lease and dint gave us any trouble during the visit. read more

1 star for customer service (or utter lack thereof). I live in SF and stopped in here this morning for an inexpensive suitcase. I paid cash and kept my receipt. A few minutes later my wife texted to let me know we had the same size bag at home. To avoid wasting $ I attempted to return the *completely unused* suitcase to the store about 15 MINUTES later to the exact same lady who helped me previously. I politely explained what happened, and she refused my return due to a "no-return policy". Thinking she was joking, I told her I respect the policy but we had just interacted & she knows I was gone only a few minutes! I urged her on an interpersonal level. She again firmly refused and begrudgingly "offered" store credit for other useless garbage in their store. After a moment of incredulity, I told her that is "not nice" and left. This callous rudeness to a customer and San Francisco neighbor speaks volumes. Don't support this glorified street stand with your money! read more

Don't go to this scam operation with overpriced very low quality suitcases. Suitcase wheel broke of on first trip and they refused to repair or replace - worst service ever experienced in SF! read more

Well, I knew I should've bought that pretty $150 Samsonite suitcase with a 10 year warranty instead of saving $100 and getting the cheapo-50 bucks-no-name-brand AMAX made-in-china suitcase which is alarmingly crappy. The slide-up handle broke after ONE use and when I looked in the inside (unzipping the nylon lining to take a look which I should've done in the store!) I discovered that the plastic inner structure on the outer edge was unevenly joined at the center bottom with regular scotch tape and that one of the bolts in the plastic was depressed, so that explained why my suitcase wouldn't stand up straight. Ugh. I'm going to have to throw this one out or donate it once I get back if it lasts long enough. Not to mention that the suitcase smelled like gasoline once I got it home. It's because these cheap suitcases usually have the required label in it: "This suitcase has lead and other carcinogens know in the state of California to cause cancer and other birth defects". I'm sure they just removed the label. When I called them up the next day, they wanted me to bring it back in the next day, on a holiday (Labor Day). Too late, I'm already in New Mexico! So a word of warning, those cheap suitcases are NOT worth it. Get a known brand like Samsonite, Atlantic, or Tumi. So.............I've arrived back home now and my bag won't even stand up on its own, it falls over easily flat on its face because of that center bottom defective slit). It's completely trashed--the metal label came off, it's so dirty (have you heard of scotchguard, yah?), and the piping is falling off the outside. I feel embarrassed to be using it. I feel like following Sunny B. and leaving the bag at the store, waiting until a crowd gathers and then causing a scene. read more

Easy Traveler carries a wide variety of supplies for the world traveler - from luggage and laptop bags to power adapters and other travel accessories. What makes this particular store much more interesting than the rest of the places in Chinatown that sell luggage is that it's not all crap. It's also a much nicer store than anywhere else where I looked for luggage in Chinatown. It's organized and not wall-to-wall junk. Bonus points for staff that don't follow you around and try to haggle you into a sale every time you even glance at a product! Yes, you can come here and buy super-cheap luggage (I paid $18 for a mediocre rolling duffle big enough for a corpse or two) from no-name brands. You can also buy items by JanSport, TravelPro, Atlantis, and other top-name brands. I took a good, hard look at these items and they seemed legit. I've owned items by all of these brands and these seemed to match the quality I'd expect (especially when I could make a direct comparison to the cheap stuff). But to be honest, their prices on these well-known brands were average, if not high. We looked at a Merit backpack from JanSport for $55... then priced it at Amazon for $30 (if you're not picky about color). The travel accessories (like luggage locks, power adapters, neck pillows, etc.) included known brands as well. But the real deal was the in-between stuff, items by companies like Everest and Western Pack that are established and respected, but not household names. These aren't bad brands, they just aren't top-of-the-line, and this store had plenty of selection for generally lower-than-online prices. This is the stuff that I'd come here to buy. I picked up a Western Pack bag that's perfect for my recording gear (and promptly took it on an interview the next day). The fabric is a nice 600D polyester, the zippers were smooth, and the best part - it was $15 when I've found it for $20-25+ online. I think this is where Easy Traveler really shines - ignore the pricey name brands, ignore the really obviously cheap crap, and look at the well-priced stuff in the middle. read more

I bought a $27 canvas bag on wheels to move some clothing from one house to another. The bag made it about 5 blocks before the wheels collapsed into the side of the bag and it wouldn't roll anymore. I had to drag the bag to my destination. Although, the receipt said 'Exchange within 7 days", the manager would not exchange nor refund the broken bag. She called me a liar when I told her how the bag broke. I left the bag in the store because it was worthless and turned to leave. The manager lady kicked the bag at me while yelling at me. The bag would have hit me if I hasn't jumped out of the way! read more

Inventory is basically a mix of nice Samsonite suitcases at 100-200 dollars and cheapo Western Packs at 20-40 dollars. I'm not dogging Western Pack, I've owned several different kinds over the years. They're fine for infrequent use but if you use one of their backpacks or something daily for like school or frequent day trips, it'll start coming apart at the seams in about 2 years. For a suitcase that you use infrequently, though, they're totally fine, it's not worth paying 100 extra dollars for a Samsonite of the same size unless you plan on throwing it down some stairs or something. read more

This is one of the better luggage stores in Chinatown if one is looking for an inexpensive "I bought too much stuff on my vacation" type suitcase. I like this store because it has quite a bit of inventory so you can find something that fits your needs. read more

Seems like the majority of bad reviews on here are from idiots who bought cheaply made no-name bargain luggage for under $100 expecting Samsonite quality.... And in the end got what they paid for. After browsing this place for about 20 min I'd say it deserves credit for what it is. Their big name brands are average priced compared to what you'd pay online but pretty competitive by retail store standards... Which is helpful for those of us that see the value in being able to physically evaluate goods before buying them (which I think is important for luggage and traveling bags). I would add too that the best values here seemed to be all the middle range stuff from slightly less prestigious (but still known) brands. Next time I'm looking to replace my backpack or suitcase I'll definite swing by this place again!! read more

Recently I bought two suitcases (by Travelpro) from this company. After a single trip, one of the handles broke. I went back to the store to ask for help in getting it fixed. I was treated to a barrage of screams by a sales person that said that it was no longer their problem. There was not even a chance to discuss the issue. I came close to being expelled from the store. I have never encountered such rude customer service before. I contacted the manufacturer who will take care of the repairs, nevertheless I was appalled by the service I received from this business. I would never buy a single item from them again. read more