We had a fine rental experience and the staff were very helpful and friendly. Renting cars these…read moredays always feels like pulling teeth and that isn't really the fault of any particular location or staff so that part has really nothing to do with this individual experience. For what this location can control, they were perfectly fine. Parking your car on return is very slightly confusing up until you actually do it and then it makes complete sense - that's just the nature of needing to park in the underground lot at the train station and can't be helped.

This location outside the Salzburg train station is one of the worst rental offices I have ever…read moredealt with. After reading all the negative reviews I still decided to rent as I am a PC member and in the USA it's a seamless process. To cover myself I recorded over a 3 min video of the outside of the car to make sure I don't become a victim of their fraudulent business practices. Upon return the hertz employee automatically went to the passenger side rear door which we never used on our whole trip and pointed out a scratch. I told him we never ever used that door but he took pictures as did I and to my surprise I just got billed over $900 for the repair. I am going to fight this charge and already reported this to my credit card company. All the reviews are completely true, They are running a scam and have obviously adapted a fraudulent way of doing business. Do Not rent from this location, you are better off using the train system.

It was a very cheap car rental but for a reason, I would never recommend this even to a worst…read moreenemy, they were not very helpful and never mentioned anything about a credit limit before travelling all the way to Austria, I was relying heavily on the car and where no helping sorting out my problem, do not use buchbinder