I've been to Burkhardt Pecora for both braces 10 years ago and now Invisalign due to not wearing my…read moreretainers enough and having some shifting with my teeth. They always are so friendly and do the best job possible. The office is super clean and the environment is great there. I highly recommend their office!

The actual services they provide appear to be of good quality and effective so far, as we are only…read morea few months into my daughter's braces. The office itself is bright and clean. The staff attitudes/friendliness vary wildly from overly giddy to aloof to downright confrontational. After a few visits, we were sent an invitation to do an online survey, which I filled out. I graded them poorly in one area because I think it is odd/ridiculous that a service provider would only schedule followup appointments between 9 and noon, which is a time that 95% of their clients (kids) are unavailable (in school). I'm aware of many orthos in other areas that have early morning/evening/weekend appts, for these visits, which is much more customer friendly. A few days after the survey, we started getting calls from the office. Each time, we were not available to take the call. This led to a phone-tag thing that over a few weeks consisted of 10 calls. Since they don't have voicemail at the office, I asked someone to take a message. They refused. So I asked for an email address. They refused. So then I posted a note on their Facebook page, asking them to kindly stop calling. The calls ended. A few weeks later, my wife took the kid in for an adjustment. My wife was asked to come back to the treatment area, which was unusual. Once in the room with our daughter, one of their staffers verbally attacked my wife. "What's the deal with you posting on Facebook?!? " Etc. My wife was shocked and totally unaware of anything, since I had handled the survey and subsequent phone calls. Especially concerning was the fact that our daughter was in the room and completely embarrassed. After composing herself, my wife stopped the staffer's rant, returned to the front desk and asked to see the manager. Once sitting down with the practice manager, my wife explained the situation. The manager apologized profusely and said the staffer was inappropriate and would be reprimanded. The problem here is that with braces, you can't really just change providers mid-stream. So we are forced to maintain a relationship with this office, even though we all cringe at the thought of visiting this facility. My wife now refuses to step foot in the place. This week, we had a return visit for another adjustment. No problems this time.

I initially liked Dr. Carlin until he ripped me off for $1600!…read more I paid $1600 deposit for Invisalign. After 2 week trial I was experiencing significant discomfort and needed to discontinue treatment. Dr. Carlin insulted me by saying "hundreds of thousands" have used Invisalign and you seem to be the only one who has pain.". Perhaps he should read a few peer reviewed studies. I wanted to leave then but Dr. Carlin and his assistant blocked me in until I forced my way around them. Dr. Carlin said they would only charge me a lab fee, but he kept my $1600! And he kept my Invisaligns, AND he billed my insurance.

He is not very patient with kids. I am not impressed with the way he handled my son's dental care…read more We are no longer getting service from this place.

My recent visit was wonderful with Dr. John Revis. He and his assistant was very professional and…read moregentile. I have only gone to Great Expression since moving to Lansing in 2011. I love the service and care that I receive there.

We recently started going to Great Expressions because they participate with our insurance. So far,…read moreDr. Revis seems very kind and knowledgeable. My first impression though, was a very dirty and outdated office. Literally hair and dust bunnies on the floors and bottoms of equipment. Plastic folding chairs in the exam rooms. The support staff uniforms looked old, wrinkled and dirty. I will give it a couple more tries, but if they can't be bothered to present a clean dental office, what else are they slacking on?

They love to do crowns. Make sure it's absolutely necessary and get a second opinion from another…read moredentist office before moving forward with them.

I had seen Dr. Valley for many years and thought so well of him that I even continued to drive…read morethere after I had moved an hour away. This is why I felt so betrayed when his associate, Dr. Baker, supposedly a "pediatric dentist" burst into the exam room and launched a violent verbal assault at my teenage daughter for unexplained reasons. He screamed at her at the top of his lungs "Are you a BABY?!? You need your MOMMY in here with you?!? I have 4 year old patients who are less scared than YOU!". It went on and on. She was sobbing and shaking and he was so loud that the receptionist came running. I still can't comprehend what triggered this, I guess he was personally offended that she was very anxious and scared. I had told the receptionist that she was not only very anxious/dealing with PTSD from prior difficult medical experiences, but that she was also very self-conscious and ashamed because of this, so she would cope best if they just go on with things and don't don't draw any extra attention to it. I don't know what she then said to HIM or what he heard in response, but his response was the most unhinged and unprofessional behavior I have ever witnessed. The receptionists and hygienists were mortified and apologized profusely for his behavior. Office manager (Dr. Valley's wife) offered a bland, profesionally distanced bit of nothing. Dr. Valley said nothing, did nothing, never called us for any kind of a debriefing, apology or to check on my daughter. I expected more from him. His silence told me all I need to know. The next dentist we saw reviewed the records, and their professional opinion was that what they were calling cavities were not, and she did not need the fillings.

Worst place ever, l can't urge people enough to never patronize this establishment. I wish l could…read morego back in time and never set foot in it. No professionalism at all, shotty work and absolutely no respect. Those working there should be ashamed.

Regular dentist on vacation and Dr. Peters is 'taking call.' I have a painful tooth so I was told…read moreto call Dr. Peters. I called, was told he could see me same day. Then they called me back at work to tell me that he won't see me. Very unprofessional, and apparently doesn't need any new patients.

My daughter needed braces, and we were referred to Dr. Novak's practice. From the very first visit,…read moreDr. Novak and her team provided exceptional care. I was able to observe how they treated not only my daughter but every child who came in--always with professionalism and kindness. My daughter had her braces removed last year, and her teeth look amazing! After seeing her results, I decided to explore braces for myself. Initially, I thought I might not qualify at my age, but Dr. Novak took the time to explain that it's never too late. She walked me through all the options and the expected timeline. Thanks to her guidance, I started the process and now have braces myself. A big thank you to Dr. Novak and the entire team for their outstanding care and support!

Always friendly and timely. You can tell Dr. Novak loves what she does and truly cares about her…read morepatients. My two daughters went there and I also did Invisalign through Novak Orthodontics.

I received stellar Invisalign treatment at Grubaugh Orthodontics as an adult patient, and I could…read morenot be happier with the course of my treatment, the quick results, or the doctor's knowledge! When visiting the office, I felt like the front desk staff knew me by name and made my time there worthwhile. In addition, Dr. G would take the time to see me at every visit and talk me through the progress at every step. It's worth it to do your research when investing in something like orthodontics, but when you do, you'll realize that Grubaugh Ortho is worth all the hype! They are patient, personable, and do phenomenal work! Not to mention that they do incredible things for our greater-Lansing community! Thanks Dr. G and staff!

I had a fine time here and everything was normal. Except for when I was scheduling my appointment…read moreto get my braces off the front desk worker couldn't get the computer to work so she just gave me my appointment time on a little card. It was at 1:30 or so I think. On the day of my appointment I got a call saying that I missed it at like 9:30 am. My mom called back and told them of their mistake but they said that it couldn't be true because they wouldn't schedule a braces removal at such a late time. They rescheduled it and we even brought my appointment card to show that it was supposed to be at 1:30 but the front desk worker didn't really acknowledge it (she just took the card and put it somewhere) and everyone acted like I was the one who made a mistake and was late. It's just frustrating that they wouldn't acknowledge their own mistake.

Lot of red flags..... 1) They did and interprete wrong the…read moreX-rays 2) They do sloppy jobs, with not recommended procedures, for example: fillings without root channels treatment. Instead, they make you sign a void document, right when you are sitting in the dental bench 3) They have 100% unexperienced dental assistants 4) they do the fillings in a way that you cannot floss, so you will have to return several times, and they will keep doing things wrong They sustain, because they make you sign a disclaimer, they can do wherever they want to short cut the work, while charging high costs

They lead with integrity, and are compassionate, timely, caring and wonderful. You're in excellent…read morehands with these dental practitioners.