We had to take our cat in on a Sunday afternoon. We were warned over the phone that it would be a 2 hour wait. And it was a 2 hour wait, with our cat sitting quietly in her carrier the whole time. What happens when you have a dying pet and you have to wait over 2 hours in the waiting room with other people and their pets? We were told that there was a 5 hour wait on Saturday! You either wait for 5 hours or let your pet die. I honestly hope I never have to go back there, although the vet that we finally got to see was very kind. No more calling your own vet on a weekend. You have no choice but to go there. I will think twice before adopting another animal if this is the only option for a sick pet. read more

To be fair up front, I got in an argument with the vet over the phone when my fiancé had been waiting for over an 1 1/2 hours to be seen. Events were as follows. Fiancee brought daughter's cat who had been in a fight with another animal. Cat had lacerations and was bleeding and in serve pain and was slipping in and out of sleep or coma. Upon arrival to EC Vets was shown to a room and never checked on. After waiting about 30 mins she asked when she would be seen because she was worried about her daughter's cat. The vet tech told her someone would be in to see her as soon as she could. after another 30 min she asked again and was told rudely she would be seen when they had time. After 1 1/2 hours I called and asked if they cat could just be triaged. I spoke to the vet who told me she'd be seen when they had time. I told her I understood this pet was no more important then anyone else's but with humans they are triaged so they can maximize the amount of lives that can be saved. She told me thank you for the advice and was very rude. I was calm and asked her if she went to the emergency room after a car accident and was seriously hurt would she want the toddler with a cold and the guy with a sprained wrist seen before her and she thanked me again for my advice. I got angry and told her to F*** off and hung up the phone. I admit I was wrong but at that point she threw my finance, cat, and daughter out of the place. So she took her anger at me, out on a defenseless cat and 4 year old kid. What a professional. I hope she has a like experience at an emergency room. read more

This about my third trip over the years and each time I have found the staff and the vets to be kind, sensitive and professional. Each time I have been, they have been packed, however, I feel like I was attended to well. The staff was really nice and caring. The vet sat with me and explained what was going on and made sure I understood everything about my dog's pneumonia as well as the new medication. While I was there, in came more sick and injured animals. They were great! read more

This place is horrible. The employees are all rude and very unprofessional. Ashley was especially rude and obnoxious. She behaved like an immature high school bully, and not just with us. We witnessed her appalling behavior with other owners as well. None of the employees we encountered should be working with people in any regard, let alone in a medical atmosphere. For the outrageous prices this joint charges, I expect to be treated with decency. The right hand did not seem to know what the left hand was doing, and buffoonery ensued. If we should ever need an after hours vet again, we will go to the center in Cary. read more