My best friend is alive and home for Christmas because of the amazing staff at Points East. I arrived home to find my sweet tuxedo kitty Ruffle collapsed on the floor, struggling to breathe. I couldn't reach the nearest vet but their after hours recommended Points East Veterinary Hospital in Wilson. They assured me they were open 24 hours and to hurry on over. They were ready for me when I arrived and rushed Ruffle in while I filled out paperwork. He was severely anemic, needed an immediate blood transfusion and oxygen. They saved his life. Staff kept me informed every at step, calling through the night with updates and patient with questions when I called them. They were warm, caring and kind. The hospital is very large, open, clean and beautiful, with state- of-the-art equipment and attractively furnished private rooms for consultations and visits with patients for pet parents. I owe these wonderful people my beloved furson's life. You can trust them to give your furbaby the very best of care. My hearfelt thanks to the doctors and staff!!! read more

We got there with my cat at 9pm. They told us it could be a 6 hour wait. I was ok with that, but I told the receptionist that after they did vitals, I wanted to know if it would be safe for her to go back home so we could come back the next day. 16 doctors cards are on that desk, but apparently only 2 were there. The first lady that cam to take Hinata back asked me about her shots being up to date. I said, "um" while I tried to remember when she last got shots and the woman barked out that it was a yes or no question. So...rude start. 5 hours went by. My daughter went to ask about her. The lady at the desk said someone would check her vitals and come out to talk to us. An hour later, I went to the desk. No receptionist. Waited 15 minutes and even though Dr. Roncone walked down the hall and saw us, no one came. Had to call the place and someone picked up in the back. I asked about her again. Was told someone would check vitals and come out. I said we were told that an hour ago. A guy finally came out and said she was sleeping well and fever was the same. An hour later, (now at 7 hours) I went back to desk to ask if they'd even given her anything for the fever. The lady told me she would check and someone would come out and talk to us. Found out that no, for 8 hours she was just sleeping. No meds, no food, no nothing. We could have been home. We could have come back. Then at the 8 1/2 hour mark, a doctor finally comes out. Says, they haven't given her anything, but pretty sure it's just a viral infection and she wants to do bloodwork. I am pissed at this point and tell her, no. Just give us a prescription and let us go home. She says that we were told there was a 6 hour wait and they were saving lives. I told her that I definitely want critical patients to be a priority, but if I had been told she could wait at home, like I asked, I would have taken her home since all you did was let her lay back there and sleep. But no, at 8 hours, they finally decided to examine her. Then of course we have to pay the $200 for them to do bloodwork before we can get medicine. She wanted to talk to us. So 8.5 hours in and they are going to finally start on her. My daughter went into a room with the doctor to talk about what they were going to do and how much our bill would be. So the estimate was $404. Finally after 9 hours, they bring me my cat and the receptionist says they gave us a discount for our frustration. The bill was $406. Not sure how discounts make a bill higher, but whatever, I'm ready to go. I pay the bill. I get home at 630 am. They gave us pills. I always get liquid medicine. The doctor didnt even ask. So at 630, I had to crush up pills and mix them with food and fight with the cat so I could finally go to bed. It's so ridiculous that you can't even buy fever reducing medicine over the counter. They care more about doing costly blood work EVERY SINGLE TIME so that you have to line their pockets more. Ive been there before and had to pay $250 to have my kitten euthanized because I couldn't pay the $2000 they wanted to try and save it. So if you dont have $250, you get to take your suffering animal home to die in pain. I remember when vets really did put the animals first. They would treat them and send you a bill. Now it's pay up or we do nothing. It's disgusting. I will never go there again. In addition, the last 3 hours of our wait, we were the ONLY people in the waiting room. read more

The employees were so caring. Our hearts were melting and they were so understanding of our situation

Caring, professional Vet and Vet Tech. Helped get through my 15 year old dog's euthanasia. They were so kind and so sensitive. Too bad my Vet in Pikeville (north wayne) couldn't be troubled to see either one of my dogs when they were at the end of life. Thank God for Points East! read more

My pup had an aggressive sarcoma on his leg, that required amputation. This hospital was the only place that would do it for an affordable price, ended up costing 4k, including an in depth pathology report. Other places were quoting me 5-7k. The surgeon was super kind and explained everything really well, and the staff were so sweet and caring. They took well care of him. read more

Points East Veterinary Specialty Hospital - Veterinarians Near Me - Sims, North Carolina

tToo bad to review without throwing up. Only one who was nice was the receptionist! I was there for 4 hrs and only had tests saying it was too late to treat a snake bite. I will tell everyone I know. I am not sure Sierra Davis would know how to euthanize an animal properly!!! read more

I am so grateful for Dr. Brady and all of the staff at Points East. As a vet tech that knows the correct standard of care I can say that they truly go above and beyond. My boy is home safe and sound after his splenectomy and from check in to check out I felt that my boy was getting the best of care. I was updated every step of the way and they were happy to take my check in calls. While I hope I never have to bring him back, I know that they will be exactly who I turn to if needed again. read more

Points East Veterinary Specialty Hospital - Thank you for taking such good care of my boy - Veterinarians Near Me - Sims, North Carolina

I can't say enough good things about this vet hospital. They were so professional, caring, and communicative. Our cat, Fred, was having respiratory issues and had been seen by our local & emergency vet in the Greenville area. They suggested taking him Points East in Wilson where they had round-the-clock care/tools to help our little guy. Fred was triaged, and we were seen within 15 mins of checking him in. Dr. Wagner was very helpful in explaining Fred's condition and options we had for his recovery/stay. Fred stayed at the hospital for a few days and they called me with updates on his condition twice a day! They nursed Fred back to a healthy state and we got to take him home. I'm happy to say that he's a happy kitty once again!!! I can't thank them enough. read more

When we were in town staying at my son's house for Christmas, our 13-year-old Pomchow was attacked by a larger neighbor dog. We brought her here. They did x-rays and found that she had several broken ribs. They told us that she wasn't gonna make it. They gave her pain medicine and made her comfortable. They were extremely kind to us and her. She passed before we could see her again. They brought her to us in a private comfortable room and we had as much time with her as we needed. The staff showed care and compassion. Not only that, but we weren't overcharged in our time of emergency. A week later, my daughter received Daisy's ashes. They were in a nice wooden box, and they included a paw print that the Hospital had made before cremating her. It was an immensely thoughtful gesture from a place that understands how much our pets are also family. read more

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Can't complain about this business, cause I haven't been here. But I did visit the one in Greenville. Never again!!! After waiting for 7 hours for my dog to be seen, I was informed that they weren't seeing any more patients, that I would have to wait until 9pm to see the next vet. I was told this at 6:30 pm. Now, they are there until 8, and I was the last person in the office. If you want compassionate care for your pets, better go somewhere else! Wish I could give 0 stars! read more

Awesome staff and services. Saved the life of our big boy with surgery. Great place to take your fur babies, especially if you have an immediate need. read more

The staff was so caring and helpful. Dr Smith admitted Miss Belle into the hospital for emergency pyometria surgery. She was very comforting and explained everything in detail. Dr Rouillard perform the surgery. A lot of intestines had adeared to the uterus but she was able to successfully remove it. She called me right after the surgery and assured me she was feeling good about Belle's. She called back that evening to let me know how Miss Belle was doing. I also received another phone call from her the next morning to update me before her shift was over. I was quite happy with my experience here read more

Points East Veterinary Specialty Hospital - Miss Belle heading home - Veterinarians Near Me - Sims, North Carolina

The term "Dr." is used very loosely below. This place is absolute highway robbery. My dog and I were involved in a motor vehicle collision and he suffered a broken femur in his back left leg. With no other options at the time we took him to Points East in Wilson. Dr. Brenda Austin "stabilized" the broken leg with a titanium plate and pins. After a few weeks of no physical activity, we went back for X-rays and Dr. Austin informed us that we could begin to walk him around more and he could begin to use the leg to help rebuild strength and improve circulation to help the bone heal faster. For a few weeks we went on short leashed walks everyday just as Dr. Austin said. Come back for more X-rays a few weeks later and all of a sudden the pins have backed out of the bone and plate causing the bone to not be lined up. She begins to show me all his X-rays with date and times on them. Come to find out the bone was already out of alignment when she instructed us to walk him around more and use the leg. Following the plate she recommended an external fixator or amputation, I went with the external fixator. After the fixator was implanted in the leg I asked, "Is it going to mess it up if he lays down on that side?", she replies "he won't want to lay on that side". We head home and the first thing he does is lay on the fixator, I call immediately and explain what is happening and she says, "As long as he's comfortable it should be fine". After three weeks of driving back and forth to Wilson once a week they take X-rays and Dr. Austin informs me that the fixator is not attached properly and that she thinks it's from him laying on that side. At that point she recommended amputation so I told her I would have the operation done at my local vet and was never coming back. Also, they needed the fixator from my dogs leg, I guess so they could use a piece of equipment that doesn't work on somebody else's dog and rob them too. With a heavy heart Dr. Austin still charged $1,000 just for them to remove the fixator that fixed nothing. End up taking him to my local vet, $3500 for one more surgery and it's now been two months post operation and the bone is lined up and healing well and beginning to use his leg more and more. Nearly $11,000 Points East and Dr. Austin robbed from me and 4 months of my dogs life. Lesson is that Dr. Brenda Austin is an absolute fluke and never take any kind of pet to this shithole of an establishment. read more

This place is a overpriced pos with terrible veterinarians who are fresh out of school and are not knowledgeable about there job they will give you a bunch of idks as advice on what to do but best believe when that bill comes around there charging as if there pros got overpriced and the problem didn't get fixed pick anywhere but here!! Another vet that corrected there mistake said they have no clue why the vet would have taken this route of recovery for the dog and said it made absolutely no since do not let these people scam you!!! read more

My miniature dachshund had something in her rear leg tear and she could not use her leg any longer. Dr Brady at Points East is a miracle worker. He repaired my dog's leg and she is as if nothing ever happened. It was very scary but Dr Brady and the staff at Points East gave me and my wife solid reassurance that our pup would be fine. I only gave five stars because I could not find the place to give ten stars. If your pet needs surgery don't look any further than Points East. It is the UNC / Rex Hospital for animals JW read more

We had a wonderful experience at Points East. My dog ripped her dew claw, and we were in and out in about an hour. The staff was so kind, my dog loved them even though she was scared. The waiting and exam rooms are comfortable and they have great wifi to use while you wait. On top of it all they cost significantly less than our normal vet. read more

This veterinary specialty hospital should be reported to the veterinary medical Association. We had a rescue urgent puppy (Memphis)there that they diagnosed with Pavo and demanded $1500 to see the dog. Then after they took $550 and the puppy died they said it should've been euthanized anyway. It seemed very irregular to demand money and then when they didn't get it all and refused to treat the dog say that it should've been euthanized to begin with?? When I called to confirm this information they wouldn't give me the office manager or anyone to talk to or to call me back and hung up on me. This is a veterinary emergency hospital??? read more

Thankful they were there. Our Yorkiepoo was bitten by fire-ants and went into anaphylactic shock. We had to travel about.45 minutes to get there and didn't think she would make it. As soon as we arrived we walked up to the counter and a technician was waiting to take her. Long story short she was critical but made it through the night. They lets us go in the back to see her before we went home. The called us during the night and next morning to give us an update. The staff were great. The vet was great. And yes it's not cheap, but what emergency care is? All I know is we have our Izzie back. read more

I am absolutely thrilled that Points East Veterinary Specialty Hospital was there for my pup Remington this week. On Wednesday morning I received a phone call that my dog was found after being hit by a 18 wheeler and left for dead but a bystander who witnessed the hit called me and I immediately sprung into action and started calling clinics. I originally got him to a local urgent care for stabilization so I could in hopes transfer to here or the clinic I work at. When he arrived to the urgent vet he was diagnosed with a pneumothorax and ruptured spleen. He got stabilized and immediately transferred to this facility in case he needed surgery. The doctors I spoke with were so nice and took great care of him. He is currently at my clinic after they did amazing care getting him past the tough part of his recovery period. Thank you so much I was so scared I was going to lose my baby read more

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Honestly they are the highest priced vets. Gave me an estimate of $6-9k for my dog surgies, got it done at another place close by for $1430 lol. They will scam you out of money and not tell you cheaper altentative. My dog got hit by a car, i didnt have insurance, to hospitalize him it would've been 3k... took him home. She also tried to make me put him down like twice .... said he could die if i took him home... AND ALSO the lady told me my total at check out was $400+ i told her i only had $50 lol she called the doctor and said they was enough for his medicatio... so yes went from $400+ to $50 so don't allow the cashier to play games w you. Took him back the next day, another doctor views him... she said he's fine, lungs are fine, referred me to a cheaper vet and told me she could've fixed my dog hip/leg with a literally just snap back in place so i could avoid that surgery cost...the first doctor didn't tell me anything expect pricing, she only cared about the money definitely not the dog. Also when i was there i witnessed one of the workers call the dog dumb!! "cmon you stupid dog" so yeah that showed me as well behind closed doors they SHOULD NOT BE TRUSTED! &&&&& I know somebody who used to work there at the new vet i went to... she said they have PLENTY of complaints, very high priced, and get over on they customers. ALWAYS GET SECOND OPINION if take your pet there. It's the closest emergency hospital which makes it 10x worse read more

Spent over $800 for a dog and got a lot of "idk" came in originally saying "possibly kidney disease" then "dehydration" and still a lot of "I'm not sure"... the vet tech on staff made every decision rushed, and as if we were making the wrong decisions... left with a $800+ bill and no clear answers... would never go to again read more

The nurses, the doctors and Dr.Barnes who did my Murthy's TPLO surgery were all AWESOME. Incredibly kind, knowledgeable and they call you back when they say they will, that courtesy is hard to find. Brandy who does the scheduling, was so kind to move up Murphy's surgery due to conflict with my husband starting his infusion chemo. We have been here once before with our other dog,Achilles. After bringing him to to FT veterinarian repeatedly, PE diagnosed him with Megaesophogus. Hopefully I won't have to go back, but if I do, this is where I will bring all of my pets for issues. AGAIN,Thank you so much. read more

Lovely facility, but until i hear otherwise...staffing is (specifically ultrasound techs) a bit iffy. if i experience different i will trumpet so, we need an alternate to outer banks vet medicine. i want this to work!!! read more

Very expensive but they saved my best friend after terrible unprovoked dog attack. They were very caring and got her into surgery and X-rays and kept her alive when my greatest fear was my dog was going to die from severe bite wounds. They called and kept me informed and even worked with me to be honest about the costs. They are awesome and yes expensive because it is expensive to have a pet receive emergency medical treatment and especially to have a 24 hour fully staffed hospital for emergencies for animals. I am very grateful they are here as my regular vet refused to see my dog!!! If you love animals and you need help in an emergency then these people are awesome! read more

A better system is needed for the curbside. Perhaps take appointments... but waiting 2 plus hours in your vehicle with an unwell-pet is miserable. No one even came by for an assessment or anything. We just waited and waited... when I called for a follow up I was advised we were next and when a tech is available they would come out... that was 45 min ago... she could have been home in a less stressful situation the 2 plus hours we waited... and then we could have came back when they were ready!!! Update, we ended up just leaving!! read more

Was advised via phone that emergency vomit inducing procedure would cost $170 and was asked to remit over $215 after medication and services were rendered while I was not present. I was required to wait in my vehicle while my pet was taken into the office; therefore, I could not authorize the additional expense in the office. Personnel onsite were defensive and rude when I requested an itemized invoice justifying the additional expenses incurred. It felt uncomfortable and deceitful. read more

Disappointed in letting a sick pup die as rescuers we're raising the last $200 to complete fees charged ... shameful

I have visited this vet 2 days in a row with emergencies and they all have been wonderful!! Very caring!!! Gives you all the information and estimated cost beforehand. Gave us updates every day that our sweet dog was there. We were able to visit any time we wanted and call and check up on our dog any time. read more

Points East Veterinary Specialty Hospital - Hazel - Veterinarians Near Me - Sims, North Carolina

Our puppy has parvo, all I asked is a base price for treatment, all the treatment consists of is ivs, nausea medicine and maybe pain medication and a few days of same treatment and all I wanted to know is how much I was looking at in price! I don't think that was to much to ask, I know it could be more based on the severity of the puppy's health when you bring it in but their has to be a base price and since I would be paying cash that's a very crucial question but they chose not to give me a base price and the woman I spoke with had an attitude about my simple question I will never use them! If price doesn't matter to you by all means try them, they maybe great doctors but they need better customers care! read more

Overall great experience at this location. I waited about an hour with my Yorkie. Once they took Zoey to the back, they performed a physical assessment. I do appreciate them letting me know the prices of everything before they went to the next step. I do feel that $250 for drawing blood panels was a bit pricey. However I had a great first time experience at this location. I left with 2 medications and a special can of bland food for my fur baby. I do appreciate the medications already being reconstituted and the prefilled syringes. You guys definitely gained a new client, I definitely recommend. Thank you Dr.Kimberly Barth! read more

I can't say enough the wonderful care I received when I took my cat to them. The doctors and all of the support staff were great and willing to let me bother them to get updates since I missed my pet. I am glad they are available 24hrs/day read more

The staff is awesome except today I encountered an extremely rude receptionist. She did not listen to what I said, rude during the conversation and hung up on me. read more

Points East Veterinary Specialty Hospital (PEVSH) are truly awesome Emergency Animal Hospital, they are Caring, Professional, and Responsive to the needs of your Pet. PEVSH will be recommended by me to anyone who needs an Emergency Vet. Thank You, Thank You, Thank You for taking such good care of my Ranger. read more

I took my dachshund in December 2020, for throwing up, HIs vet was out of town, and we told to go there, He had a hard cyst on his left shoulder which was not bothering or anyone, I repeatedly told them not to touch it. When they finally told me he was ready to go 500.00 later, nothing was done for the throwing up but she took it upon herself to remove the hard cyst, I am having my dog put down today because of that . I will NEVER take another pet over there. read more

3 HOURS. 3 HOURS OF WAITING AND NOT BEING SEEN. My cat was BLEEDING inside of my car, called 3 times "oh it'll be this long" "oh we'll send someone out". NEVER DID. Yet kept seeing others being assisted who got there way after me. I completely understand that there's "more severe cases" however my cat shouldn't be BLEEDING IN MY CAR MIXED WITH THICK WHITE FLUID. Not to mention blood in her pee. This is ridiculous, and terrible. They seemed to want to take all the dogs in though. Thanks for nothing. At least Wilson Medical provides faster service even though no one there as an education on what's wrong with someone. ‍ read more

I have brought my dog here because of possible snakebite. Dog has swollen ears, shaking head, and eye swollen shut. I filled out paperwork and have been waiting in parking lot for 2 1/2 hrs. no one has even came out to do assessment on her. I do not understand their system. I guess I will take her home and see if see makes it through the night. Very sad emergency vet service. read more

I arrived here at about 2:30am because my dog was suffering from a loss of appetite, vomiting, and shortness of breath. They took my paperwork and had us waiting for over 30 minutes when there seemed to be no other current visitors.I left and received a call about 15 min later. I understand processing time but when my dog is having shortness of breath I expect a little haste in action. read more

This place will scam you for your money. My cat has been extremely sick for over 2 weeks now, we took him to Points East Vet to figure out what's wrong with him, they did xrays, ultrasound, hospitalized him over night, did blood tests and still couldn't give me a diagnosis and gave us no form of medication of any sort. They charged me $1,600 for nothing. $1,600 and my cat is still slowly dying and I don't know what's wrong or how to help him heal. I am highly unsatisfied. How can you call yourselves Vet specialists and yet can charge me $1,600 and not even be able to give me a diagnosis. MY CAT IS DYING AND YOU TAKE $1,600 OF MY MONEY AND DONT EVEN KNOW WHAT IS WRONG WITH HIM. What a scam. read more

Let rescue pup die because $550 wasn't enough money to get treatment started that puppy needed to live. Someone from vet's office brought puppy back to car while rescuers scrambled to raise $400 more so they would start treatment. the puppy died in car. read more

This establishment saw my puppy that was on the verge of dying apparently and just NEGLECTED TO TELL ME. Not even 24hr later my puppy died. They did let me know there was blood in her rectum but neglected to help due to insufficient funds on my half. Isn't the point of animal hospitals to help the pet??! It's really not computing in me. Before going to the EVet I asked for advice over the phone and they wouldn't tell me anything until I went into the establishment. They had no problem taking $100 from me and when I called to let them know her progress they asked for me to bring her back in for an additional $100 even though she came in the day before. Overall I would never take my dying or sick pet there ever again. read more