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    Ecdonails & Lash

    3.0 (2 reviews)
    Closed Closed
    Updated 3 months ago

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    20 minutes

    Response rate

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    Ask the Community - Ecdonails & Lash

    Diamond Lash Beauty Lounge - Lash Extensions

    Diamond Lash Beauty Lounge

    4.4(92 reviews)
    0.7 mi

    Gorgeous location. Inside has a little boutique for items for purchase. Place is decorated with…read moremodern furniture. The back area is dedicated for the services. There's a curtain for privacy, but they didn't close it for my visit, so we could see and communicate with the reception area from here. Music was played throughout -- great music choices, but a little loud for me! For services, they can do anything to your face lol. I requested a lash lift, brow waxing, and lip waxing. They really tried to sell me on the brow lamination! All services were performed with high quality. I'm especially happy with the lash lift! The waxing was performed with hot wax and removed slowly and gently. My preference was a little bit cooler wax and a stronger removal. Not bad, just different. There are lots of deals and discounts all of the time. I will definitely come back to take advantage of the deals and high quality service!!!

    I was disappointed with my experience at Diamond Lash Beauty Lounge, specifically with how my…read moreconcerns were handled. I am a newer client and since my first appointment, I felt that my lashes weren't quite the style I was looking for. Initially, I didn't say anything, but when I finally mentioned that I wanted to adjust the style, I was surprised by the owner's response. She commented that the lash style I liked was "ugly" and stated, "We don't do that here." Regardless of personal preferences, I found those comments unnecessary and embarrassing, especially in front of other people. What made the situation even more confusing was that I left feeling unsure whether I was welcome to continue as a client. If the style I wanted wasn't something the salon offered, that would have been understandable, but the way it was communicated left me uncomfortable and uncertain about what my options were moving forward. To add to the confusion, I was informed that I would need to pay full price to have my lashes corrected, even though they had been done less than a week earlier. At the same time, my membership payment was scheduled to be charged the following day. (Which was going to cover my next two future appointments) Because I wasn't sure whether I should continue booking appointments there, I asked if the membership payment could be held until I received clarification from the owner. Which I still haven't heard back and my payment did go through. Overall, my biggest issue wasn't that we had different opinions about lash styles, it was the way my feedback was received. As a paying customer, I hoped my concerns would be handled with professionalism and kindness. Instead, I left feeling embarrassed, uncomfortable, and unsure whether my business was valued. After changing up my lashes a bit they are left very heavy and very itchy...

    Photos
    Diamond Lash Beauty Lounge - Hydrating Facial

    Hydrating Facial

    Diamond Lash Beauty Lounge - Semi-Permanent Lip Blush

    Semi-Permanent Lip Blush

    Diamond Lash Beauty Lounge - Powder Ombre Brows

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    Powder Ombre Brows

    Ecdonails & Lash - eyelashservice - Updated September 2026

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