A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

The jewelry shop repaired a high end purse chain for my spouse…read more Needed to be repaired and took 2 weeks I was told that the repair wouldn't be done for three weeks. It was only about $35. It was done in a timely manner. The lighting in the jewelry store was absolutely beautiful. Very nice employees.

Great customer service. Colleen was friendly and very knowledgeable. I am happy with my experience…read moreand will return.

Seriously love this place! Unique creations of all kinds and the jewelers are right there to answer…read morequestions or offer suggestions. They make custom pieces that will blow your mind. I would not go anywhere else for repairs either as they have earned my trust with their brilliant creativity.

I had an amazing experience at BT O'Donnell! I highly recommend them for your jewelry needs. I…read morebrought in two diamond rings passed down to me to get them reset into one ring. And Andrew did a beautiful job creating exactly what I wanted! I could not be happier with their service and craftsmanship.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

Had an appointment. The staff was so helpful. I got the ring of my dreams and special ordered a…read morepair of earrings. I had a limited time line and things could not have gone more perfectly!!! Highly recommend this jeweler !!!!

I have had the pleasure of purchasing from VMB for over 10 years now and I can say the experience…read moreonly gets better each time. Whether I am going into the store to pick up a specific piece, purchase for my wife, or just simply shop around; the staff and ownership is always helpful friendly and informative. I do feel you cannot put a price on excellent customer service. It's extremely refreshing in a market where it's not as common to find these days. On top of buying, my wife has had her rings serviced here as well. The service dept. is as good as the boutique. Her jewelry has come back in a timely manner and better than it was when we dropped it off. Service rates are extremely fair as well. So whether it is purchasing jewelry, presents, time pieces, or getting service work done, VMB has been an amazing pleasure to deal with. We will continue to shop there and thankful for such a great business that we can support as customers.

Just wanted to thank the wonderful team at Kay Jewelers here at the Lebanon Valley Mall. They were…read moreexceptionally wonderful in assisting my wife with whatever she wanted to look at. We went to many other jewelers and had such a nightmare! Not here though! My wife was able to pick out what she loved and it came back from sizing two days earlier than expected! Thank you Josh and everyone at Kay Jewelers for all your help!

I have been a customer of KAY JEWELERS for many years and have always been happy with the results…read more I have wedding bands, watches, bracelets and other jewelry. The customer service is top notch also. Thank you Kay for making me and my wife very happy customers. We consider you guys our friends. Rick & Ivette.