I cannot recommend this practice based on my experience. While my interactions with Mrs. James were positive due to her compassionate bedside manner and apparent knowledge, the administrative experience was extremely disappointing and ultimately overshadowed the quality of care. The receptionist, Tasha, who manages the administrative side of the office, demonstrated a concerning lack of professionalism, communication, and accountability throughout multiple interactions. In my experience, her handling of patient concerns could significantly impact patient trust and retention. To begin with, it is nearly impossible to speak directly with anyone at the office. Calls are automatically routed to an answering service, and responses appear to depend entirely on whether the receptionist chooses to return calls or messages. Attempts to obtain clarification, answers, or follow-up often went unanswered, which created unnecessary frustration and confusion. Our issues began after my daughter's well-child visit in December 2025. The appointment took place on a Saturday, and by Monday I had already received an online bill, despite annual wellness visits being fully covered by insurance. When I questioned why the insurance had not been billed correctly, Tasha stated that my daughter's policy showed co-insurance responsibility. However, after contacting Blue Cross Blue Shield directly, I was informed that this information was incorrect. I provided the office with the insurance representative's reference number and requested that the claim be resubmitted. Although I was told this had been done, it was never properly processed. This continued for approximately four months, ultimately resulting in my insurance company opening an investigation. According to the insurance representative, the office failed to respond to their attempts at communication, and to this day the claim still has not been submitted correctly. All related documentation remains on file with my insurance provider should further action become necessary. By this point, I was already considering changing providers. Shortly thereafter, my daughter became ill for over a week, and I had to follow up twice just to secure an appointment. During this process, I was initially offered an appointment outside of regular office hours, which raised additional concerns. At the conclusion of the visit, I was informed there would be a $200 charge related to FMLA documentation for my daughter's absence. I was told I could pay partially in cash and send the remaining balance through Zelle. When I mentioned paying online or by credit card in-office, I was instead encouraged to text my card information directly, which I found highly inappropriate and unprofessional. Several individuals who later became involved in the situation--including representatives from my insurance company, our FMLA provider, and my employer--expressed concern regarding how these matters were handled. While I worked to gather the required funds, my employer simply contacted the office to verify dates related to my daughter's illness. Following that interaction, I was redirected and encouraged to have Children's Hospital complete the FMLA paperwork instead. Had my employer not recognized the circumstances and worked with me directly, the delays and confusion could have jeopardized my employment. Overall, my experience reflected serious concerns regarding communication, billing practices, professionalism, and administrative integrity. read more