This hotel, its staff, and Hilton Corporate are useless and horrible. The hotel has so many things…read morebroken that it should not still be operating. It also falsely advertises amenities that do not exist and 100% guarantees that are not honored. This review explains these issues, with photos and screenshots attached. Upon check-in, the room itself seemed clean and updated. Then I went into the bathroom. The shower was disgusting, with the white sealant chipped and peeling leaving black spots and mildew, and the base of the tub stained dirty. Everything else was so much worse that the shower was ultimately forgotten for photos for this review. After check-in, we moved our vehicle from the entrance to rear parking. As we went back in, we noticed that the pool was broken. This property is advertised as having a heated outdoor pool. I complained via text, and staff responded "I'm sorry due to renovations the pool is out of service until Memorial day." Staff later said that the pool is simply closed over winter until Memorial Day. Both answers are unacceptable, given that the property is advertised with a heated outdoor pool listed as an amenity - and one that we were expecting to use. A picture of the pool is attached to the review as Figure 5. Screenshots of the website for this property showing the promised amenities are attached as Figure 1 and 2. During check-in, we noticed that one elevator was completely down (see figures 6 and 7). That wasn't a concern initially, because there was still one working elevator - we thought. The second night of our stay, upon coming back to the hotel, we found the other elevator also broken. In case the property tries to claim that elevators are not guaranteed, a screenshot of the website highlighting elevators is attached as Figure 3. I again texted the front desk, and they admitted to the problem, as well as Elaina previously lying about why the pool is out of service. So, we took the stairs. This is fine once or twice, except the stairwell smelled so badly of mildew that I questioned the safety of staying in the building. When you can SMELL mold, existing in the space is unhealthy. On the third day, we thought the elevator was broken again. Pushing the button on the first floor to call the elevator did nothing. We took the rancid-smelling stairs again. It turned out that only the light on the button was broken, but given the issues from the night before where the entire elevator was broken, how would anybody know that? On the fourth day, the hot water was out. I sent another text, which went unanswered. We wanted to shower before leaving the hotel but were unable to do so. On our way out of the hotel, we stopped by the front desk to inform them and ask for compensation. At this point, staff demanded that we check out a day early and vacate the premises. As we were packing, I called Hilton customer service. 56 minutes on the phone with no help from the call center. The agent I spoke with tried to make it seem like a benefit that we weren't being charged for late checkout, but we did not checkout willingly, so this is further absurdity and absolute blame-shifting gaslighting. As we were leaving the room, we encountered people just checking in. We asked them if they had hot water and they did not. They were not notified that the hot water was out, either. The hotel still checked them in like everything was fine. I thought Hilton has brand standards - and this hotel fails many important ones. The Hilton website has several things on it for this property that are falsely advertised by Hilton directly. Aside from the "heated outdoor pool", there are two more things that are listed on the website that don't even exist: Tennis and a "Private Marina". We did not intend to play tennis, but there are no tennis courts as advertised. There is also no "Private Marina" as advertised. Again, see Figures 1 and 2. These amenities listings and "100% Hampton Guarantee" (Figure 4) that was not honored point to intentional lies by Hilton directly (due to the website as mentioned above) and the property. The fact that Hilton and the property think this amount of lying is acceptable is incomprehensible to me. I made the reservation on April 13, 2026, for a stay from April 17, 2026 through April 21, 2026. Surely, on April 13, 2026, the hotel (and Hilton directly) knew that the pool was non-operational, yet all parties chose not to update the website. One of these issues is bad enough, but all of them together are beyond unacceptable. Staff (at the hotel, and in the call center) offered nothing but hostility, excuses, and lies. This property and my call with Hilton support completely tarnish the Hilton reputation. It is over a month after my stay and the website still incorrectly advertises the non-existent amenities and 100% guarantee. The property did not offer me monetary compensation, and neither did Hilton customer service. I had to dispute the charges with my credit card company.

After staying at Hampton inns for many years, I am disappointed. Usually clean, safe, with a good…read morebreakfast, this hotels was not well maintained. Self-admitted under renovation, for which I give them credit for understanding it was run down, but still not great. Also Hiltons move with toiletries missed the mark. Zero brand product sound good on paper but are heavily perfumed, for a terrible result unless you like Gee your hair smells terrific.

My recent 3-night stay was disappointing and horrifying. The hotel has a serious infestation…read moreproblem. Upon entering my room on the ground floor, I found a large number of roaches, both living and dead. I suspect that there is also a bedbug issue. The manager moved me to another room and offered to credit one night's stay, and I accepted. She lied. No credit ever hit my account. I would avoid this hotel at all costs unless you enjoy these types of surprises and disappointment.

This particular Fairfield Inn & Suites is overall a winner if you are in the Albertville, Alabama…read morearea and need a place to stay. Another plus is that they served a pretty good breakfast. I would definitely recommend this particular Fairfield Inn & Suites.

Great place I loved I use every time I visit Alabama great service I loved. Good break fast…read moreexcellent guest service

The hotel smells like weed. Attendant at night wasn't even at the desk we had to hunt for her along…read morewith other guests to be able to check in. The room has mirrors facing mirrors. Guess they've never heard of a vortex. I don't recommend.

I was not sure what to expect upon arrival but I was definitely left impressed!…read moreVery clean interior

This place is Definitely NOT a place I would ever want my family to have to spend the night …read more.. granted you pay for what you get. I personally did not stay here but someone I know did and ewwwww is all I can say!! They personally Cloroxed the hell out of the bathroom and ughh those beds .. strange looking stains on the headboard stank like a nasty old bar room ... like a disgusting wet ashtray. Then on the website , they advertise a pool and continental breakfast daily...I asked the manger about it, all the equipment for it is still in the lobby .. he just said they don't do that anymore ... please if you have it, spend the extra money and stay somewhere decent

I'm not sure why the bad reviews. This is my 3rd time staying here over the last two years. This…read morehotel is right on the lake, offers spectacular views and has the best free breakfast buffet of anywhere I've stayed in awhile. This location has been recently renovated but I didn't have any issues the last time I stayed last fall. There's a bar on site that stays open late, and plenty of places to dock your boats. The location is near several restaurants you could easily walk to, and a few miles down the road are even more choices. The beds are comfy and the pool always looks inviting, though I have yet to try it out. I always get a room with the lake view. There's a busy highway in front of the hotel but the noise doesn't bother me. The only downside might be the cost. But...factoring in the location and the delicious breakfast, I don't even think that's a deal breaker. I come here when I need a break from city life. It's perfect for relaxing and reading a good book in front of the beautiful lake. Don't take my word for it...try it out for yourself!

This place is TERRIBLE! First of all the hotel is located at a major intersection so there is LOUD…read moretraffic whizzing by all hours of the night. I had to pay $10 extra to get moved to a lakeside room just so I could get some peace the road noise was so bad. Second, the place is an old, rundown motel. This is not a hotel at all but rather an old motel style place with outdoor access. This was not mentioned anywhere in the listings. You get in the rooms and the walls are dingy, you can see every drywall seam and every spot where they did paint touchups. They have dirty linoleum floors and tiny bathrooms with low ceilings. The elevator was a joke as the button for the second floor has to be pushed 20 times to get it to register and make the elevator go. Online this place look so glowing and so nice, it's all a dirty lie. Don't waste your money here, go literally anywhere else.

The room was cool. But one of the big reasons I choose quality inn is because of the breakfast…read more They had no pancake mix for over 2 days apparently. They didn't put syrup out. There was barely any milk and the juice machine was out of order. That's too much to be missing from the breakfast that the advertised when I checked in.

Very bad experience the person in charge doesn't respect the costumer bad attitude rooms wasn't…read moreclean bad service on desk we checked out same day we check in and don't refund the money we ok to paid for the one night but he said everything is ok and wasn't true this person take the all payment for the weekend when he said he returned the money back I don't recommend at all

I stayed here October 2022 in room 136. Absolutely disgusting. There was blood on the sheets,…read morebathroom floor, and the wall beside the bed. The towels had makeup stains on them. The breakfast was way more hyped up. They only had 2 types of cereal and waffles. No muffins,sausage, bacon, or eggs. They serve their milk in the carton along with "orange juice". Mentioning this is a high drug area somebody could just easily slip some kind of drug in the milk or juice so no safety measures for kids either. Bathroom is very very tiny so if you are really tall you will be slouched over. No hot tub either!!!!

We stopped here on our way to the Smoky Mountain's about 8:30 p.m. and was pleasantly surprised!…read moreThe staff were friendly and accommodating . It is an older hotel but our room was very clean and the beds were comfortable and appears to have been updated with new carpet. The grounds are also well manicured, neat and their pool is in the shape of Alabama. Right now breakfast is not being served on account of Covid but there is a Waffle House directly across the street from the hotel and there is coffee in the room. They also give a military discount and we would stay here again!