The front desk clerk Sam was rude and confrontational from the moment I walked in. He said it was…read morepolicy to charge me for the extra people in my room, which is not. I have NEVER been charged for extra people. Then as the transaction proceeded he finally told me he would not let me stay and not check me in. (I booked through Hotels.com) after talking to Hotels.com staff to get my reservation cancelled they had to call the hotel. When they could not reach the hotel as the number was disconnected, I told the representative I would go over. I walked in and he proceeded to be rude to the representative I was talking to as well. After reading some of the reviews I'm glad we did not stay here because I didn't want to bring home bed bugs. I think Sam was rude and disrespectful because I am a woman. DO NOT STAY HERE. The best western next door was much better and the staff was VERY FRIENDLY

The service was great ! The staff were very friendly…read more I came here because I needed a place to stay for the night before I visited my dad. It was a very clean room. Check this property out when you are in the area.

Best Western - Jacksonville…read more Guests beware what rooms you get and towels, too. A lot of cutting corners for this family owned business. When I first arrived at the lobby the Indian lady that was checking me in, had no customer service, with attitude. As I presented her with my driver license to check in, I let her know, "I made two separate reservations for King Room and would like to stay in the same room without checking out the next morning." While she was looking for my reservation, she found my first reservation but said, "I don't see your second reservation." I presented her with proof of my email confirmation and booking confirmation, from two weeks ago. She persisted being rude and said, "I can't check you in for your second night till I get confirmation." During all this time, I was hearing loud laughs and conversations in another room - it was her family members. One of them came by to assist and magically, they found my second reservation. Once I finally checked into my room, 20 minutes later, the room looked pleasing to the eyes. The bed was comfortable and shower was good with great shower head pressure. Until, I started using the towels. The towels had human hair and light green stains on it. You can tell the towels are old and the family owned business are cutting corners. The towel rack had visible rust and or mold on it. Not exactly how you want to start your morning. The first morning I went downstairs to their main lobby to get breakfast, I stopped by front desk and asked, Nathan, "I'm leaving for the day, can you have someone put fresh towels in my room because the ones I had yesterday had stains and hair on it? Thank you, and they don't have to clean my room." Nathan was very friendly and professional. I would give him 5 Stars. The second morning, he even assisted other guests with breakfast. Breakfast was mediocre for this Best Western. I've had better breakfast at cheaper competitors. They used tissues for napkins. Eggs, on tray warmer, had visible grey stains. The tables and chairs were visibly old and worn out. Their bagels tasted rubbery, may have been expired. Only thing good about their breakfast was their sausage patties and yogurt. A lot of cutting corners for this family owned business. Guests beware of what you get.

The front desk lady was very kind and helpful after the mess I dealt with at the quality inn next…read moredoor. We were able to get two rooms conjoined for me and my kids. She made this stay so much better. The breakfast was sufficient. Eggs, sausage, waffles, biscuits and gravy. My kids enjoyed it. I would recommend this over the quality inn any day! The only reason I gave it a 4 instead of a 5, the pool was not clean and looks like it needed to be filled so we didn't use it. But other than that the stay was great!

This is the 2nd summer I have stayed here-- last year it was a motel 6 and had some "shady" people…read morelurking around at night. NOT NOW . It's well lit-Clean and safe feeling. They have changed companies and it's definitely a Big Upgrade. Great staff at the desk, helpful & Friendly. New sinks etc in the bathroom. Plans for a Breakfast coming soon ( some painting and remodeling prevented the food for now) also the Pool will be repaired and hopefully open for my trip next year :). It's nice having a safe place to stay close to my family.

I called & paid for a room a few hours before arriving and upon arrival we were told there was no…read morevacancy. Would not recommend.

Tyler at the front desk was super nice when we had an issue with our room. He moved us to a new…read moreroom and the rest of the stay was great. He greeted everyone with a smile and was genuinely happy to see you. Everyone should be this nice.

BEWARE of this hotels dishonest practices!!!!! I stayed at this Holiday Inn for over 30 days,…read morespending more than $5,200 during an extended stay. I paid day by day, in person, and received new room keys daily after each payment. On the final day of my stay, I received a fraud alert from my bank for a $935 charge from the hotel. I immediately contacted the front desk and was told it was an error and that everything was fine. Despite this reassurance, my card continued to receive multiple attempted charges totaling nearly $3,900. Later that morning (around 11:30 AM), I was contacted by staff and told there were days I supposedly had not paid. This made no sense, as I had gone to the front desk every single day to pay and receive new keys. I was given a printed statement, which they admitted still needed to be reviewed. At this point, I was locked out of my room, which contained all of my personal belongings. I was told the manager, Phillip, would call me. When I spoke with him, he listed three dates I allegedly did not pay--all of which I could verify with receipts from my bank. He then stated the front desk staff had made errors and implied that if the charges weren't covered, the employees would have to pay out of pocket. Still, no clear explanation was provided. Instead of resolving the issue, the manager stated he was off for the day (at 4 PM) and told me I would have to meet another manager at 7 AM the next morning at an entirely different hotel to discuss my account and retrieve my belongings and that "I just did not want to pay"When I asked to speak with someone who could help immediately, he hung up on me. When I called back, he hung up again. I returned to the property explaining that I had prescription medication inside my room that I urgently needed, yet I was still forced to pay an additional $535 under duress just to regain access. Even then, staff admitted multiple errors were made on their end but could not explain which dates were unpaid or why these issues occurred. After spending over $5,000 at this hotel, I was treated with a complete lack of professionalism, empathy, and accountability. This experience was unacceptable and deeply distressing. Long-term guests should never be treated this way, especially when mistakes are acknowledged as being the hotel's fault.

At first glance I was hesitant in booking my three night stay here because of the reviews but after…read moreconsidering other locations in the area I decided to go with it because of the proximity to the hospital. Everything went well from the moment I checked in and walked out. The receptionist was beyond helpful with suggestions and provided me with some info on restaurants and activities in the area and I was given a few text messages to see if I needed any additional help. The room was clean and had everything I needed. A large fridge, microwave, sink, and dish washer. The bathroom was clean as well. The water ran fine and plenty of towels were provided. The desk area was perfect for me to work remotely and the WiFi was easy to access. Along with that, there was a movable table if I wanted to work from the couch. The bed was clean (no bed bugs) and the mattress was comfortable. The air conditioning worked perfectly and I even turned it down a little since it worked too well. The breakfast bar was excellent for my taste. Just the usual eggs, toast, sausage, bagels, and cereal. However they did have little pretzels that were delicious. Parking is nice. I felt safe parking my car and there are signs posted that there is a security surveillance. Close to restaurants and Walmart - if needed. Overall satisfactory.

Great value. Comfortable, clean, expansive breakfast options. There was indoor pool that we did not…read moreuse and a nice fitness center that we did. We were able to check in and choose our room the morning of our arrival using the Hilton app. I did not love the welcoming pet policy, but I'm sure there are many people who see this as a huge positive. For those of us allergic to dogs, it would be helpful if they would separate floors into "pet floors" and "non-pet floors" as they used to do with smoking/non-smoking. Also, can we just stop with the bathroom barn doors? Why do so many hotels have them?

Amy was friendly and welcoming. Close proximity to anything needed. Room clean. Quiet. Good…read morebreakfast.

James at the front desk was exceptional. The hotel and lobby was clean and the breakfast was very…read moregood. They had different waffles and toppings, yogurt, fruit, eggs, sausage, oatmeal, cereal, multiple breads and drinks. Family friendly and will definitely stay here again if in the area.

This is an exceptionally clean hotel that is only about one year old…read more The furnishings are in excellent shape. It is very clean, very orderly and the folks that work here have been friendly upon check-in and dealing with with us. Parking is convenient with a large lot on both the front and the back. It is a little bit hidden behind a couple of businesses, but it is also adjacent to a major thoroughfare.

Very clean, comfy beds, central to everything. Kroger, Starbucks, multiple food locationsread more

We've been driving for 2 days.. we're trying this new thing called "budgeting our trip". So of…read morecourse we stayed at a motel 6 our first night. For our 2nd night, I really didnt care about the budget anymore lol. Fortunately, we saw this hilton. Gina (front desk) was super great! The perfect person to help us after 14hrs of driving. Very entertaining and accommodating! Youre awesome Gina! There was another lady but I didnt get her name. If u get to read this, thank you as well! Your smile made us feel very welcomed! First impression was, oh yes we will definitely have a good night sleep and shower lol. Everything looked and smelled clean. I work in the ER, so everytime I smell bleach, it makes me feel like the place is sanitized, and that's what this place made me feel. Big room. Had a tub! Perfect place to de stress. Im 5'2 and a the tub still felt a little bit small. But it did its purpose perfectly. Anyway, great stay, felt refreshed because I felt safe that our car is not gona be stolen of broken into. Love the cleanliness. Definitely a good spot after and before a very long drive!

Convenient location, great staff, and the restaurant makes very delicious food. Building is well…read moremaintained and the room seems to have been recently renovated. All three of the Front Desk Agents were friendly and helpful.

is there a LOWER rating???? Booked my anniversary trip and paid for 2 nights. Money accepted,…read morereservations confirmed. THEN... an email came..."I am so sorry, I forgot to check my air bnb... I am booked for your Saturday night stay- but I can accommodate you Friday night or the next weekend. BUT YOU ALREADY TOOK MY MONEY. YOU ALREADY CONFIRMED. Now I have to wait 3 days to get my money back that you took IMMEDIATELY. THEN- VRBO contacted me and advised me that if I didn't cancel- then Miss Martha will, and then she will charge me a fee for cancelling. WTF!!! I don't care how cute or quaint- they do not do business right. Thanks Miss Martha.

If you want to have a great weekend just you and your wife go to…read more https://www.missmarthas.com/ We need a quite place to relax and just be together. We found just want we wanted. It is close but quite and peaceful. So you can unplug for the world and just relax. With cooking like your Grandma use to make.