Our recent stay, 22-23 JUN was good, with no particular issues. There was nothing that was wrong,…read moreand nothing so great as to warrant any gushing review. The TV service (Spectrum), and the world's tinest most useless remote, are a topic. More on that later.
An immediate thought, and this is observation and experience over years of travel. The entire staff was "local" and by that I mean folks born and raised in the Midwest somewhere. There were no indications that there was Pakistani or Indian influence at this location.
Over the years this level of hotel/motel has been dominated by that cultural persuasion. Those foreign born humans do a good job, generally, but there is always (in my experience) a bit of "shortcut" to the nuts and bolts of the day to day functioning, and management of the maintenance, cleanliness, food service.
This location, had none of those defeciencies. While nothing was spectacular, every aspect of the stay was adequate. Aside from the intial overwhelming smell of chlorine, when we first entered (which you quickly grow nose blind to interestingly) , the place was clean and well maintained. They had a maintenance tech on duty, came to our room in minutes to manage a lazy, and underperforming toilet.
The breakfast was adequate. My wife is a finicky diner, but still found things to make it through the morning, although her derisive view of "steamed" proteins is quite fair...that is a challenge that this level of service will always have. Day one was steamed sausages, day two steamed bacon ( a bridge too far for my bride indeed). I was Army, so have had far worse in far worse settings...I had seconds!
The bed was firm, the pillows were okay.
Now, the TV service and the worlds smallest and most useless remote. We were in town for a family event, so for the most part we were only in the room for a an hour or so of decompression before sleeping.
On both days, 45 minutes of that hour was trying to understand and navigate the TV. Perhaps if I had a different set of background, training, and exposure to technology I could have figured it out.
I did give up and instead of the local news I wanted to catch up on, settled on an episode of McHale's Navy, it was that episode where they get a PT boat hull and paint it to be a replica of their PT 73, so they can go rebuild a destroyed village. Good episode, but I would have rather caught up on the news. Not possible with BW's Spectrum and useless remote.
Also, Disney might just give you folks a call over this "be our guest" thing, but I must admit, I did find myself singing the song while waiting for the tiny elevator.