I brought my 2003 Wrangler in to the service dept because my parking brake wasn't holding. The…read moremechanic diagnosed the problem to be my brake drums being grooved. My brake shoes were fine. I gave my approval, and $544 later, drove home. When I got home, I was driving down my driveway slowly and pulled up on the parking brake. It barely even slowed my jeep down. I made an appointment to bring it back on Monday. Monday I was told by the service manager and the mechanic that "the emergency brake isn't meant to hold or stop the jeep, it's just to slow it down in case of a brake failure." Complete flat-out lie meant to just get rid of me. Incompetent and dishonest are two qualities you want to avoid in a service department. Take your vehicle anywhere else. I would avoid Walt's Live Oak CDJR at all costs.

From the owner: Walt's Live Oak Chrysler Dodge Jeep Ram is your friendly neighborhood family owned dealership that…read moreserves the Suwannee, Columbia, Madison, Hamilton, Lafayette, Taylor County, and surrounding communities including Georgia!

My husband, my 18-month-old daughter, and I were traveling from Georgia to Florida when we had car…read moretrouble with our Hyundai. We broke down in an area we weren't familiar with and didn't know what to do. After calling around, we were blessed to speak with Gene. He told us that if we could get the car there by 3:15 p.m., they would do their best to get it looked at that same day. Unfortunately, we had to wait on a tow truck and knew we'd be arriving much later than expected. When we called back, we asked if we could at least drop the car off while we figured out a hotel. Gene told us to come on in because he had spoken with one of the technicians about our situation, and they were still willing to help us. From the moment we arrived, Gene made us feel welcome. He immediately gathered our information and made sure we were comfortable. Several employees offered us complimentary drinks, let us use the TV area, and even brought my daughter a coloring book, toys, and a tiger mask. One incredibly sweet employee even took the time to fix the tiger mask when it came apart. Their kindness meant so much to us. The wait wasn't long at all. Gene returned with the technician, Mike, who performed a diagnostic test and quickly identified the issue. He sat down with us, explained everything clearly, and even helped us come up with a plan for the rest of our trip. He personally test-drove the car to make sure it was safe, cleared the code causing the warning, topped off our oil, and then went above and beyond by calling Hyundai on our behalf. He discovered there was an active recall covering the issue, found a Hyundai dealership along our route that could complete the repair for free, and gave us all the information we needed. We truly felt supported every step of the way. They told us they "treat everyone like family," and that's exactly how they treated us. During a stressful and uncertain moment, they gave us peace of mind and genuine kindness. I truly believe they were God-sent. I pray God blesses Gene, Mike, and the entire team tenfold for the compassion and care they showed our family. Thank you all for everything you did for us. We appreciate you more than you'll ever know!

I had an excellent experience at Walt's Live Oak Ford service department and Mike S. took care of…read moreall my issues he took time out of his day to update me and my truck was fixed way before the date it was supposed to be complete. Mike is a super guy and I highly recommend going to him with any issues you have with a ford product Ken H.

I took my 2018 Cadillac to Wes Haney because the a/c wasn't cooling. I was charged $962 and my a/c…read moreis still not working!!! Would you be upset? You bet. No dealer fees no games just straight taking your money and not fixing your vehicle. Not a good business model. People listen to me. DON'T WASTE YOUR HARD EARNED MONEY BY DEALING WITH THESE SCALLYWAGS!!!

Great buying experience here and got good value for our trade in. Took less than 2 hours with no…read morepressure to buy extended warranties . No dealer fees here which is the best reason for going here.

Good service, quick, reasonable. Went in for a oil pan issue and they resolved and replaced the oil.read more

What an amazing shop!!! Knowledgeable, fair, caring & dog friendly. I lost brakes while driving on…read moreI-10 in my E350 diesel towing a 24' trailer and 2 Great Danes. I found the shop by luck from my google search. Reviews look promising & as I was traveling alone I wanted to find a trusted shop if I could. Well, I did! Grady got me with a tow truck, got my trailer situated at his shop and even let me use his utilities as we had to stay the night to wait on the part. He ended up saving me $300 on the part (my vacuum pump went out) and had us back on the road by the next morning. I wish he wasn't a 3 1/2hr drive to get to otherwise he'd be my new mechanic!! Thank you Grady!!!

Do not waste your time unless you know someone. I was treated like trash today, I took my 80year…read moreold mother who needs a sedan since her car recently broke down. The owner spoke to us briefly before leaving then the sales person was very rude and didn't want to deal with us. So my money was no good there. And instead of just saying that they avoided us and removed keys. Finally, after finding one that was a possibility then was told that even though the owner gave one price then then when we wanted it the salesperson said "No, the owner was wrong." I have never been so humiliated. They literally disappeared. Would not even talk to me.

This was the smoothest, quickest, and easiest transaction for buying a car that I have ever gone…read morethrough. Donna was wonderful to work with! Kind, friendly, and knowledgeable. I found Donna and Best Choice through her 5 Star ratings on Yelp, and I'm so glad I did. Best Choice was the only car dealership my husband and I visited, and I found a wonderful 2018 Acura RDX, that I bought and drove home the same day! I would recommend Donna and Best Choice Auto Sales & Service to anyone looking for an honest dealer and a wonderful used car! Thank you Donna and God bless you! P.S. I LOVE my Acura!!!

BEST CHOICE AUTO DEFINITELY IS THE BEST CHOICE!!!! Rachael was Honest & Very Helpful!!! If you…read morelooking for an honest place with very nice selection of used vehicles!!! This is the place to go !!! NO PRESSURE SALES!!! Thanks again Rachael!!!!

Saved Our Family Camping Trip - Honest, Fast, and Amazing Service!…read more J&W Auto is nothing short of a miracle shop! My family and I were over 350 miles from home on a camping trip at Suwannee River Rendezvous when our Denali suddenly started running horribly just as we were heading out to the springs. After a quick stop at O'Reilly's to pull the codes (which didn't help much), I asked for a recommendation, and they pointed me to J&W. I'm SO glad they did. I rolled in around 3:15 PM on a Wednesday, explained our situation, and let them know we had to be on the road by the next morning. Most shops would've either turned us away or seen us as an opportunity to charge a premium, knowing we were in a bind. But not J&W. They got us in immediately, diagnosed the issue, fixed it, and had us back on the road by 4:30--just over an hour later! The price was incredibly fair, the service was honest, and the kindness they showed us was unforgettable. Thanks to J&W, our family trip was saved and we were able to enjoy the rest of our time without a hitch. I truly hope I never have car trouble on a camping trip again--but if I do, I know exactly where I'm going. Highly, highly recommend!

Absolutely the worst..do not take a vehicle here! We took in a Ford F350 for a small transmission…read moreleak and they mistook the transmission oil pan for the actual oil pan. They bent the oil pan trying to get it out and then tried to cover up their mess with silicone...left with the same transmission oil leak AND an oil leak....horrible place!