We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Celtic Legend made renting a car in Edinburgh really simple. Booking was smooth, and they…read morerecommended the Tripiamo driving guide, which was very helpful for my first time driving in the U.K. They work with Arnold Clark, and when our original car wasn't big enough, Olu in customer service quickly found us a better fit for our luggage. Pick-up was easy, drop-off was even easier. I'd definitely use them again on my next trip to Scotland.

Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

I want to preface this by saying that I have had many great experiences with Enterprise and I think…read moregenerally they hire some incredible people. I have been an Enterprise Plus member for years and have rarely had a bad experience. That is until I met Shannon, who is a part of the Enterprise Glasgow team. We were in Endinburg when the Queen passed last month and it caused crazy traffic problems and detours in the city the day our car was due. We communicated with the local Enterprise office and let them know we drove around for 2 hours attempting to get to the Waverley Station drop off and confirmed with them via email that the City Center Location would be fine. I parked it there and even walked to Waverly to give them the keys so that the car was safe. The enterprise representative assured me everything would be fine and they would not charge us extra for dropping it at the wrong location. He thanked us for our efforts and said others were just leaving cars on the side of the road because they were experiencing the same issue. Shortly after, Shannon emailed and informed me that we were charge an extra day (the city center location was not open Sunday so they couldnt process the return until Monday). I emailed back politely and explained all the conversation and communication we had with enterprise and the representative. She emailed back a one sentence reply letting me know that we were still being charged even though I sent her all of the communications showing that we had arranged with her co-worker and we confirmed there would be no extra charges. Shannon hasn't responded to 3 emails to try to talk it through. Shannon refused to respond to the confirmation that I gave her from Enterprise confirming we returned on the correct day. Shannon was extremely unhelpful and unresponsive. Shannon is the reason I will no longer be renting from Enterprise. It is sad to think that one employee can ruin the reputation of an entire organization from my perspective. For her to not respond and not understand that I literally went above and beyond trying to do the right thing and spent extra time on my VACATION to be a good person is really frustrating. I hope this message gets to Shannon at Enterprise Glasgow because she refused the 3 other attempts to try to solve this issues.

We rented a car from here and drove up to the highlands with absolutely zero problems. When we got…read moreto the rental place, we weren't sure that it was the right place because it looks like a garage rather than a rental shop. They have a little portable room for the rental agreements. The owner was fantastic, answered our questions, and even drove us back to our apartment. I will definitely use them again when I come back to Edinburgh.

I rented a vehicle from this business in October 2016. My original plan was to rent for 2 weeks…read morewhile I looked for a car to buy, and then return it after that period. In the first week of my hire I manged to purchase a used car. I was concerned that the owner would charge me for the whole rental period. In fact it was the opposite.. he virtually asked me to name my terms ! I simply opted for a pro-rata charge, to which he readily agreed and refunded me the balance on the spot. This is a very honest car hire company. It doesn't look flash at all, but the prices and the cars are available to suit the budget conscious. I would recommend this business.

Luke, the assistant branch manager, was very helpful in accommodating our trip when our travel…read moreplans changed. Made our lives a lot easier! Thank you Luke!

I've posted a few reviews of Enterprise in various locations around the world. Over many years of…read morerenting cars as an expat and a traveler, I've been a firm fan of Enterprise for a while now. If you want to know how amazing they are, try any other rental agency. As we were warmly welcomed at the desk in Glasgow Airport, ushered straight to our car, with impeccable service from Cameron and Josh, we laughed at the people in the Hertz line still waiting as we drove off to the Highlands. Thanks Enterprise, you're as perfect and efficient in Glasgow as everywhere else in the world I've been. Great little Audi A1 too, no complaints here either.

Hired the big Luton with the tail lift, today. Staff very pleasant and professional. Price was a…read morelittle less than quoted over the phone! The van was in great condition and really easy and fun to drive. Dropped it back a little late but no problem :) Definitely will use again!

From the owner: Best value for money van hire, all sizes, all terms. Transits, Luton and pick ups long and short…read moreterm hires. Contract hire and lease options available

If you're a fan of the original version of TV show 'The Prisoner', you'll be familiar with the…read moresnazzy sports car Patrick McGoohan drives during the opening credits each week. At Open Road Hire you can put yourself behind the wheel of the Caterham Seven and experience how exciting 150 bhp feels when you're sitting about six inches off the ground! The car is so much fun to drive, with next to no mod cons. It's the way driving was meant to be. Getting back into your own car at the end of the day feels like climbing into a pram.

I hired a car and was later charged for tyre damage that was clearly pre-existing. The damage was…read morerecorded on the rental agreement before I collected the vehicle, and I was told at pick-up that I would not be held responsible for existing issues. When I returned the car, I explained this to the staff and refused to sign the damage report, as the same damage had already been noted. The agent assured me that no charge would be applied until the matter was resolved. However, Avis still charged my card without authorisation. I emailed customer service on 16 September, received only an automated acknowledgment, and have since had no response despite multiple follow-ups. This is unacceptable service and poor handling of a clear dispute. I've now had to seek a chargeback through my card provider. I strongly advise other customers to take detailed photos of their vehicle at collection and return, and to be cautious about pre-existing damage claims at this branch.

I booked through Budget which I have done many times in the past with no issue. You'd think that as…read morea returning customer they would've been more understanding and willing to work with me when I made a human error and booked my rental to begin 1 day too early. I was not contacted on the day I should've been there to pick it up, when I arrived the next day they had to void my original booking and charge me a premium to "rebook." I ended up having to pay double my original booking amount. I understand it was my fault but the car sitting at the airport one extra day should not have meant I'd have to pay double. The agent was not helpful or understanding of this and it was an unfortunate way to start a vacation. I will never be booking through budget again.