Service was poor and found people not to be very helpful yet there service was good previously but…read morenot now

Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Celtic Legend made renting a car in Edinburgh really simple. Booking was smooth, and they…read morerecommended the Tripiamo driving guide, which was very helpful for my first time driving in the U.K. They work with Arnold Clark, and when our original car wasn't big enough, Olu in customer service quickly found us a better fit for our luggage. Pick-up was easy, drop-off was even easier. I'd definitely use them again on my next trip to Scotland.

We booked our rental car online. When we arrived in Glasgow we went to the rental desk and was…read moretold that they could not rent us a car for the price in the reservation. Unbelievable, then when we said that this company is "pitiful" they took it as a personal insult and refused to rent anything to us. The supervisor and staff then walked around to the other desks telling them not to rent to us. UNBELIEVABLE! Getting people at a vulnerable point in their travel and hold them hostage. Welcome to Scotland I guess. Thankfully Alamo did not take Thrify's warning and were very helpful.

Opted to have a prepaid gas service, but decided to fill it up before i brought it back in. I was…read moretold the prepaid gas would be refunded but it never did. Now, 5 months later I am still trying to get my money back for a full take of gas (more than $100). Fuck these guys.

After an overnight flight and reserving a small car we tried to follow the agent as he was doing us…read morea favor for a "better deal". We ended up with a car that was too big and too expensive. Plus we had paid a deposit online to reserve the car and that was nor reflected in the bill! The manager didn't care that we weren't happy. Won't make that mistake again, we'll use another business nest time.

Worst rental car experience ever. They conned me for an additional $460 by pretending to upgrade me…read morefor free. Lied to me, customer service after the sale was shocking to say the least and I will never rent from them again. When I challenged them, they did not deny their tactics to upsell but would not offer me any money back.

If I could give a higher review I would. Jason and Patrick are truly amazing people and I can't…read morethank them enough for helping me. My booking with AAA was misleading and incorrect and I was able to book and prepay for a car I couldn't take. Jason did everything he could, while I was absolutely stressing out to put it lightly, and was able to send me off to enjoy my vacation. So, thank you again to both of you.

Our flight was first canceled, then the next flight in was delayed and we arrived to the Glasgow…read moreairport later than anticipated. Hertz had closed at 4 pm (16:00) , without any explanation as to what we were supposed to do. No one would answer any phone line, and no representatives were around to answer questions. There was a sign on the door with an email address (though they did not respond to our email) and hours posted. They said they would open at 8 am, but other workers here said that may not be accurate. We were forced to take a cab and come back in the morning, but wanted to call to confirm our reservation before traveling back to the airport. We called several times throughout the morning, with no answer. Finally, near 12 pm, we were able to get through to a person. They said they saw our reservation, and to come on down to get the car. We took another cab, and arrived to find a long line of customers waiting. We finally got to the front of the line, and they said they had so many other reservations queued up that they couldn't even pull ours up. They were missing cars, and awaiting cars to arrive back in the lot; first come first serve to the customers who were there before us. We are still here waiting now, hoping and praying we are able to get a car that matches our reservation. We have been here for 30 min so far already. We are likely going to miss plans we had for later this afternoon. This is quickly becoming a regular routine with Hertz.

Run, do not walk, away from this place. After a 17 hour…read moreflight to pick up my 'luxury' car in the middle of the day, well within opening times and every other rental counter manned; I get welcomed with a note that 'Stu' is away and to call his cellphone. 2 ignored calls later, Stu picks up and he's there within 10 mins. 'Haste' was not part of the Sixt experience, with me being forced to listen to all the upgrade options I had declined online. 'Luxury' was also not part of the Sixt experience, with me ordering an Audi A1 or similar, and ending up with a Citroen. They wanted me to pay double to be put in an Audi. Typical bait and switch. Damage tracking is insane, on return the advisor noted a scuff, and we were both confused because previous damage in the same area had been reported; but it was supposed to be giant scratch... which neither of us could find.

We rented from SIXT and deeply regret it. Two big complaints and it is easy to find numerous…read morereviews online that say the same thing. 1. Trying to charge us for pre-existing damage. The initial paperwork showed the damage (4" scratches to all wheels). The turn-in paperwork showed no new damage noted. We soon started getting communications saying that we had caused damage and needed to pay. They even included threats to get the money from our credit card company. We sent copies of the paperwork substantiating that the damage was already there, and they backed off but never apologized. 2. Upgrade to more expensive car. When we arrived, they said our reserved car was not ready as we were early but that they could provide another comparable car at a comparable but slightly higher price. Tired from a long flight, we decided to go with the replacement vehicle which turned out to be more than double the price (£1900 vs £860). I emailed the complaints department but have still not heard back from them after more than two weeks. While I can take ownership of not trying to find and compare the rates, the misrepresentation of "slightly higher" was clearly intentional and preying upon exhausted travelers. Other than that, the car was good. "Other than that, Mrs. Lincoln, how did you enjoy the play?"

I am sucker for sales and hertz had a big one while I was visiting Scotland. This place was…read morewalking distance from the Marriott and was way cheaper than the hotel's rental car place even after factoring the extra day we paid for rental and hotel parking since they are not open on sundays. The big difference from American car rentals is that stick shifts are way cheaper than automatics in Scotland, but with the high price of gas it makes sense. We rented a car there 2 wkds in a row and the second wkd we got a diesel car, which definitely saved on gas (so u should try to request it). The service was fabulous. I was meeting my bf there and before he even got there the sales guy had me in the car ready to go!

I would rent shoes if I could…read more Rented from Hertz 5 or 6 times now and never had any hassle whatsoever. The staff are effortlessly polite and knowledgeable. The prices are also amazing (pay online) with discounts seemingly all the time. A few times we picked up a car without a full tank of gas without knowing, and have received generous discounts off of our next rental. Can't argue. Last time we went, we even got a lift into the city centre from one of the staff members as it was raining. What more do you want? Surprisingly personal service for such a huge name. Will carry on using them for the forseeable future as I personally don't need a car living and working in Glasgow. It's a handy thing to have every now and then, and it's so much more convenient than I imagined to rent a car. Rent-a-shoes, coming soon.