Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Celtic Legend made renting a car in Edinburgh really simple. Booking was smooth, and they…read morerecommended the Tripiamo driving guide, which was very helpful for my first time driving in the U.K. They work with Arnold Clark, and when our original car wasn't big enough, Olu in customer service quickly found us a better fit for our luggage. Pick-up was easy, drop-off was even easier. I'd definitely use them again on my next trip to Scotland.

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

We rented a car from here and drove up to the highlands with absolutely zero problems. When we got…read moreto the rental place, we weren't sure that it was the right place because it looks like a garage rather than a rental shop. They have a little portable room for the rental agreements. The owner was fantastic, answered our questions, and even drove us back to our apartment. I will definitely use them again when I come back to Edinburgh.

I rented a vehicle from this business in October 2016. My original plan was to rent for 2 weeks…read morewhile I looked for a car to buy, and then return it after that period. In the first week of my hire I manged to purchase a used car. I was concerned that the owner would charge me for the whole rental period. In fact it was the opposite.. he virtually asked me to name my terms ! I simply opted for a pro-rata charge, to which he readily agreed and refunded me the balance on the spot. This is a very honest car hire company. It doesn't look flash at all, but the prices and the cars are available to suit the budget conscious. I would recommend this business.

Imagine if you were pure amazing at all aspects of customer service and started a car hire…read morebusiness. You have just imagined Enterprise. Called due to an emergency forty minutes before the branch shut and they could not have done more for me. I dealt with the branch manager. Whatever they pay him.....its not enough. Class outfit. Not as cheap as Arnold Clack but cars are cleaner and service amazing.

We've rented a car from Enterprise several times in Edinburgh, Canada and the USA. They are always…read moregood. The Sighthill branch in Edinburgh is perhaps not in the best location but they went out of their way to both pick us up and then drop us off after we returned the rental car. Always friendly and professional. Their prices are almost always better than other rental firms too. Highly recommend them.

I hired a car and was later charged for tyre damage that was clearly pre-existing. The damage was…read morerecorded on the rental agreement before I collected the vehicle, and I was told at pick-up that I would not be held responsible for existing issues. When I returned the car, I explained this to the staff and refused to sign the damage report, as the same damage had already been noted. The agent assured me that no charge would be applied until the matter was resolved. However, Avis still charged my card without authorisation. I emailed customer service on 16 September, received only an automated acknowledgment, and have since had no response despite multiple follow-ups. This is unacceptable service and poor handling of a clear dispute. I've now had to seek a chargeback through my card provider. I strongly advise other customers to take detailed photos of their vehicle at collection and return, and to be cautious about pre-existing damage claims at this branch.

I booked through Budget which I have done many times in the past with no issue. You'd think that as…read morea returning customer they would've been more understanding and willing to work with me when I made a human error and booked my rental to begin 1 day too early. I was not contacted on the day I should've been there to pick it up, when I arrived the next day they had to void my original booking and charge me a premium to "rebook." I ended up having to pay double my original booking amount. I understand it was my fault but the car sitting at the airport one extra day should not have meant I'd have to pay double. The agent was not helpful or understanding of this and it was an unfortunate way to start a vacation. I will never be booking through budget again.

We could not be more pleased with our experience at the EDI Airport Enterprise location. We planned…read morea ten day roadtrip through Scotland, including the Highlands with poor road conditions, and had rented a car through Turo. Twelve hours before we were set to pick it up, the Turo car was canceled on us due to a mechanical issue. We were already in Scotland and had very few options so we decided to look into a corporate rental company. My husband is very tall and we require a larger SUV, and Enterprise was the only agency with that size automatic drive vehicle available by when we needed it at 8am the next day. I was extremely nervous to rent through Enterprise due to the negative reviews on Yelp, but it was truly the best turn of events to rent through them! We arrived to the rental office and were warmly greeted. We were helped by Reid, who talked us through the insurance coverage we were comfortable with and ensured the car we rented would fit in our garage with a height restriction. We ended up with a 2026 Mercedes GLA200 hybrid automatic with only 350 miles on it! The car ran perfectly the entire trip (we drove almost 800 miles!) and we actually saved money with this car compared to the cost of our previous Turo rental. The return process was quick and easy, the staff person who inspected our car was friendly and honest, and the prepaid petrol fill up with super convenient for an early morning flight. Overall, I cannot recommend this location of Enterprise enough as they helped resolve what could have been a horrible situation on short notice with great service and a great car!

My husband and myself booked a trip to Edinburgh Scotland for the first time and rented a car…read morethrough Enterprise at Edinburgh Airport. The whole process was seamless and easy. Both Liam and Reid helped make arrival and departure very easy. They were patient and kind and explained everything to us in full. It was a wonderful experience and I would highly recommend Enterprise because of them.

Service was poor and found people not to be very helpful yet there service was good previously but…read morenot now

Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

I moved flat a couple of days ago (something I don't relish doing often), and needed to hire a van…read more Most places won't hire to under-25s, but I managed to find this place out near IKEA that would. First impressions - it doesn't quite compare to the Europcar and Hertz style of car hire. Their office was shared with another company, and the business was in the process of changing hands, so everything was a bit scatty. In terms of the van, it was great and did the job just fine. Their rates are pretty reasonable in comparison to some of the bigger van hire places in the city. One thing to bear in mind is that it's not central in the city, being located out by the bypass. Worth bearing in mind if you don't have a car to get you there. On the whole, I would use these guys again. Although they are far out, the prices are cheap, and this was the most important factor for me. If you want an alternative to one of the international companies, give them a go.

New company here now had no problems great van nice people was able to return 8pm very happyread more

I had a fantastic experience with this company; they were accommodating despite my booking email…read morenot coming through and me phoning up the day before. Price is good, van was beautifully clean inside and out ready for my use, and it was all explained to me. Had a good time driving the SWB Trafic - very fuel efficient - and upon return they were kind & understanding about the slight carnage I had inflicted upon the front bumper. Would recommend & use again, hopefully not obliterate any wheelie bins next time. Reverse gear is much better for backing up than first is.

Brilliant company clean and perfumed vans in good condition as new as when rolled of factory floor…read more Value for money without steep deposits. Can't fault them too good a experience to go anywhere else. Staff polite and helpful even o out of their way to get you a van at their peak of business.