Great craftmanship... with attentive & knowledgeable staff!! Prices for the repairs that I had…read morerequested were very affordable & very well done! I would HIGHLY recommend this jeweler!!

I don't wear a lot of jewelry but have a special necklace that I wear all the time. It got tangled…read moreand I wasn't able to untangle it myself. I stopped at the Jewelry Repair Center and the very nice man there untangled the necklace for me and wouldn't charge me for his work.

I have purchase an extensive amount of jewelry from Sondra's, including having her create and make…read morean engagement ring as well as wedding bands for my wife and I. We have been customers of hers for decades and continue to be so despite our having moved out of the US. There are no finer and more trustworthy persons in the jewelry business than Sondra and her son Anthony. In fact I am writing this review while awaiting a call from Sondra in order to have her tell me that she has THE bracelet I've been looking for to give to my wife. There is no question in my mind that she will select precisely what my wife would had she selected it herself. You couldn't do better anywhere.

I cannot believe I have not reviewed Sondra's yet…read more 11 years ago today I met my wife. 8 years ago today I proposed to her. So now I will right the wrong of failing to review. I went to Sondra's 9 years ago because I always heard them advertising on ESPN Radio. Anthony spent hours with me teaching me all about Diamonds and Rings. He ordered many diamonds and helped me pick just the right one. He explained the reasons behind each metal and why I would want to choose a platinum setting for our Tiffany style engagement ring. This was crucial as the ring went 8 years before it experienced any damage. I was in my early 20s and Sondra's let me make weekly payments for many many months without interest or fees until the ring was paid off and I was ready to propose. We moved out of state and were still planning our wedding. We corresponded by email with Anthony about the wedding bands knowing we would only see them 2 days before the wedding and they had to be perfect as there would be no time to change them out. They were perfect. This weekend we went back to Sondra's to have the aforementioned damage repaired and I haven't seen Anthony in probably 5 years and he remembered me and remembered where I worked 5 years ago. Amazing. The repairs were fantastic and super affordable. I am forever in debt to Anthony and Sondra's for teaching me about jewelery and changing my life. Thank you!

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!

From the owner: We are one of the Family owned jewelry business located in Albany NY, In our jewelry repair shop,…read morewe provide professional service like, watch and jewelry repairs on the spot,Walkin welcome no appointment needed guaranteed repairs in same day, One of the top us gold buyer,we pay cash for gold, also sell 24k gold bar We make custom jewelry gold nameplate necklace, grillz

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

My fiance purchased my engagement ring here and told me about the incredible experience he had…read moreworking with their staff to create my ring. After receiving it, it was slightly loose so I stopped in to see what my options were. Immediately upon entering, I was greeted and asked how their staff could help. I explained the situation and was given all of my options. I decided that I would try a spacer. The staff member who was helping me offered to put on the spacer and clean the ring at no cost. I was so thankful for their help and we will definitely be returning to purchase our wedding bands!

Always helpful. Great custom job on a bracelet. Very good on repairs, appraisals. Staff very…read morefriendly.

There is no friendlier and more fantastic jeweler than Maria! Her creativity and skills are matched…read moreonly by the joy it is to meet and work with her. A true gem!

From the owner: At Sawtooth Jewelry Studio, we are proud to say that every piece of jewelry we sell is made right…read morehere in our downtown Troy studio! Work with our jewelers to design a custom piece of jewelry, or a redesign for your own precious gems. We also offer expert repair and restoration services for your gold and silver jewelry, with all work done in-house by one of our highly skilled goldsmiths. For the DIY set, we have jewelry making classes and private workshops for couples to hand-craft their own wedding bands under the instruction of an experienced jeweler and teacher. Visit us in person, or follow us on social media to see what we're making!

A great place to shop for jewelry for any occassion. Accessories such as Louis Vitton handbags as…read morewell. They give back to the community by being an event venue for FREE to charity functions. Amazing!

My husband bought his wedding band from Glennpeter's in fall of 2025. Unfortunately, a few months…read morelater while responding to a fire call, the ring got crushed inside of his glove upon cracking a door down. Glennpeters fixed his ring for free (they essentially gave him a new one for free because the first one was crushed) and thanked him for his service. Wow! Kindness goes such a long way. Thank you

I had a design in mind when I went to Drue, which I still love. She was helpful in the design…read moreprocess and finding the right diamond during the first couple of visits and I liked that they worked on-site. She wasn't the nicest, but I'm willing to put up with some gruffness from an expert. However, there were so many mistakes during the design process I barely received my engagement ring during the year long engagement before the wedding. The ring was beautiful from far away, but super sloppy close up. The spacing and height was off on the side diamonds, but it was a 3 hour trip to go there and she was so rude all the time that I gave up on getting it fixed. The wedding band was not what I expected because the diamonds in it were set in a channel with blank space on either side and looks bad. The rings were cleaned and checked there for 4 years or so. I had to stop wearing rings just after that and I was always worried about the integrity of the engagement ring. The rings were cleaned and stored in the box for the last 12 years (which was also cheap and didn't hold up). I just took the ring out to get resized and wear again. And all those sloppy areas--the ring is actually breaking down. I couldn't believe when I looked under a loupe at it. The gold channels are actually breaking off. This comes from sloppy technique in its creation. This ring should have lasted a lifetime, but it's going to cost me $1,700 to get it fixed after 5 years of wear?! Sloppy, shoddy work by a shop run by an incredibly rude person whose business model seems to be so difficult to work with (after she gets your money), that it is a horrific experience regardless, and you end up with a subpar piece at an expensive price. I also witnessed her being very nice to some people and rude to others, so maybe part of it is about how much money she thinks you have and whether she has gotten your money yet. I got the sense she prefers to sell jewelry she has already created, but when I was there, the engagement settings were all pretty similar and not what I wanted.

Extremely disappointing experience. I came in with a unique and personal request--turning my wisdom…read moreteeth into custom jewelry--and was met with nothing but rudeness and attitude. The woman I spoke to, the OWNER, was dismissive, unprofessional, and made me feel like I was wasting her time just for asking questions. It was clear she had all the ideas, no interest in listening or offering any kind of guidance. She told me she was "insulted" for even suggesting to get a necklace from Walmart to help with my budget. For a business that claims to specialize in custom work, the lack of basic courtesy and respect was shocking. I left feeling embarrassed and disrespected. I would never recommend this place to anyone looking for thoughtful service or creative collaboration. Honestly surprised how this lady is still in business.