Great interactive website tools like the ring builder and 4C's diamond education…read more Great family run business since 1989 who specialize in making custom pieces.

This family owned business is wonderful. Whether a simple watch battery replacement or major…read morerepair, the staff is welcoming, friendly and do an excellent job. I can't recommend this family owned business enough!

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

I've had 2 pieces made here and another on the way, the service was great! i was in almost constant…read morecommunication with the jeweler. everyone there was so kind! their premade jewelry is also beautiful.

I have stopped in this small jewelry shop a handful of times now, and I am impressed. The owner is…read moreextremely knowledgeable about the pieces she carries and has been happy to help us customize gifts with chain length swapping to meet our recipient's preferences. Each time I've visited, I leave with a gift for one person or another. With such a great variety, reasonable pricing, and a pleasant customer service experience, I plan to visit The Silver Shop again and again.

I had a design in mind when I went to Drue, which I still love. She was helpful in the design…read moreprocess and finding the right diamond during the first couple of visits and I liked that they worked on-site. She wasn't the nicest, but I'm willing to put up with some gruffness from an expert. However, there were so many mistakes during the design process I barely received my engagement ring during the year long engagement before the wedding. The ring was beautiful from far away, but super sloppy close up. The spacing and height was off on the side diamonds, but it was a 3 hour trip to go there and she was so rude all the time that I gave up on getting it fixed. The wedding band was not what I expected because the diamonds in it were set in a channel with blank space on either side and looks bad. The rings were cleaned and checked there for 4 years or so. I had to stop wearing rings just after that and I was always worried about the integrity of the engagement ring. The rings were cleaned and stored in the box for the last 12 years (which was also cheap and didn't hold up). I just took the ring out to get resized and wear again. And all those sloppy areas--the ring is actually breaking down. I couldn't believe when I looked under a loupe at it. The gold channels are actually breaking off. This comes from sloppy technique in its creation. This ring should have lasted a lifetime, but it's going to cost me $1,700 to get it fixed after 5 years of wear?! Sloppy, shoddy work by a shop run by an incredibly rude person whose business model seems to be so difficult to work with (after she gets your money), that it is a horrific experience regardless, and you end up with a subpar piece at an expensive price. I also witnessed her being very nice to some people and rude to others, so maybe part of it is about how much money she thinks you have and whether she has gotten your money yet. I got the sense she prefers to sell jewelry she has already created, but when I was there, the engagement settings were all pretty similar and not what I wanted.

Extremely disappointing experience. I came in with a unique and personal request--turning my wisdom…read moreteeth into custom jewelry--and was met with nothing but rudeness and attitude. The woman I spoke to, the OWNER, was dismissive, unprofessional, and made me feel like I was wasting her time just for asking questions. It was clear she had all the ideas, no interest in listening or offering any kind of guidance. She told me she was "insulted" for even suggesting to get a necklace from Walmart to help with my budget. For a business that claims to specialize in custom work, the lack of basic courtesy and respect was shocking. I left feeling embarrassed and disrespected. I would never recommend this place to anyone looking for thoughtful service or creative collaboration. Honestly surprised how this lady is still in business.

the guy charge 130 to fix my screen and it still work and now he saying I gotta pay a 100 more fix…read moreanother screen when thats what I was paying him for please don't go here they scam people for there money

I had an issue with my iPad Pro not charging. I brought it in the get fixed and they replaced the…read morecharging port for a reasonable fee. When I had some issues with inconsistent charging about 6 weeks later, Trenton was able to help me out and replace the port again and provided me with a new charger at no cost. If you need help with a device, Trenton is the guy to call.

The customer service at timesquareclockshop.com is first rate! They bend over backwards to help…read moretheir customers! I will shop there many, many more times!

It has always been a great experience to go to Time Square Clock shop .I have trusted them to do a…read morehonest apraisal of my watch issues . Add to that the very wonderful array of items that make great gifts. I'm presently in Sarasota Florida and that makes it virtually imposible for me to drop by the shop.

I didn't realize how difficult it would be to find somebody who fixes clocks. A friend said I…read moreshould just toss it, but I thought better or it. The clock cost me over $100 a few years ago. So I seraph and found this company is Niskayuna. Drive there &they asked me to wait in case it could w fixed quickly and it could and they changed me $21 to save my beautiful wall clock. Nice guys. Great work!

It's been 43 years since I've seen Grandma and Grandpa's clock work. Thank you so much to The Clock…read moreWorks of Schenectady 1726 State Street, Schenectady, NY 12304. James is a master! Hearing that chime again brings me back to my childhood. Great place with expert technicians. Highly recommended!

I have been in here various times over the years when purchasing jewelry, having it reset or…read moreresized. The owners (John and Lucy) are absolutely lovely to work with. They are very friendly and listen to what you are looking for when it comes to picking the right piece. My first experience here had to be about 10-12 years ago. I had purchased an inexpensive Claddagh ring in 9K gold on a trip to Ireland back in the late 1990s. The ring cost about $150. My Claddagh was really special to me because I'm part Irish and it was purchased on a vacation. The ring came with a created emerald (fake), but I somehow managed to knock the stone out and lose it. I went to a couple of area jewelers to get quotes on fixing this inexpensive stone and ring. I was shocked by what some people wanted to charge me! I came to this shop and John charged me a LOT less than what the other stores quoted me for a repair and resize. Fast forward to the current day, my Claddagh ring looks great and the stone is still securely in place. I think this speaks to the fact that John clearly does quality work. I stopped in this week when I was back in Albany. I assisted my friend in purchasing an engagement ring here. It was still a pleasure to come here and no pressure. We were shown various diamond options and I think the pricing was fair compared to the expensive mall jewelers. While I was in here I talked to John and Lucy about my own engagement ring. My husband purchased it elsewhere, but it's a 6 prong Tiffany style setting. I had bent one of the prongs about two years ago. I was lucky, John fixed it for me that day, it only took about 10 minutes. After my ring was repaired, cleaned and polished, it looked GORGEOUS. He did such a nice job fixing it up for me. I went to see my sight impaired grandmother the next day and she even commented on how she liked my ring. My mom also loves coming in here too and has had a couple of great visits with jewelry repairs. She also found John and Lucy to be very pleasant. I especially like that this is a family owned and operated business. I moved out of the Capital Region in 2014, but I always recommend this spot to my friends when they need a jeweler. Wish I could find a place like this where I currently live.

Great service great merchandise and they always will work a deal with you I would recommend this…read moreplace to everybody