Solstice Senior Living was a great place to tour. Very clean facility and staff was friendly and…read morehelpful. The residents were also very friendly to us and I could tell they are happy with there decision. The tour was excellent and very informative. All around very impressed with Solstice.

Nicely maintained units, building, and grounds. Staff and residents are pleasant. Front desk staff…read moreIris is knowledgeable and on the ball. Facility design could be more senior friendly: common area seating is too low for people with mobility issues; hallways are long and dark. Maintenance guys are fantastic--prompt, patient, helpful. Administration is scattershot. Got multiple different packages of papers to sign prior to move in despite also having three face to face meetings with managers. Would have been helpful to see a checklist and timeline leading up to move in. Also would have been helpful if someone greeted resident on day one and went over his meal times, housekeeping, laundry, and bathing schedule And provided a print out of this information. Difficult to get accurate information related to health care staffing. No one seemed to know for sure the days staff nurse or geriatric doctor are onsite. No one seemed to know how the facility lending library operated in conjunction with Shorewood library.

My sister was a resident of the Timbers for almost 2 1/2 years. During that time we were pleased…read morewith the staff... Maintenance, activities ,CNA's, and the receptionists at the front desk were all very good. However, I am only giving the Timbers a one star rating because when she moved out they kept $1,000 of her security deposit. The only explanation given-Damages: replace carpet. After numerous attempts to speak to someone in charge with no one calling back, I gave up. I don't think it is right that someone on a fixed income should have to replace carpeting that just needed shampooing. Isn't there normal wear and tear after 2 1/2 years? The residents should not be responsible for decorating after they move out.

Very pleasant. Great meals. Studio or 1 Bedroom apartments.Beauty Shop/Barber…read moreNice place to live

When it comes to supportive living communities, you can't beat Heritage Woods of Plainfield. The…read morebuilding is well maintained, the staff is really friendly and it's a wonderful community filled with caring people who become like part of your family. Aging isn't fun for anyone but having others around that take such care of you helps you to be your very best each and every day. It's a community worth checking out if you or a loved one needs an assisted style community and can't afford the high prices of a private pay community.

Mom was in Independent Living. The apartments were adequate for what she needed. Mom loved the…read moreschedule they got monthly to tell what was going in. As a family we appreciate the schedule in/near the elevators and the TV screens with announcements. There was plenty to do if they want to. A few issues not sure if they are common or not. We had reserved the her appointment several month ahead of move in date and still found things that needed to be fixed upon move in day. I must say nothing major just more annoying - loose handles, leaking faucet.... Willow Falls was quick to take money and not so quick to refund. Mom went to the hospital at the beginning of the month and had an extra meal plan for $150 per month. We agreed to pay for it because Mom wanted the convenience. Willow Falls called the ambulance, the family kept in touch with Willow Falls. Needless to say Mom continued to pay even though she was in the hospital. On the 21st or 22nd of the month the family asked Willow Falls to cancel the plan - they did but charged all the days they KNEW she was in the hospital, still not eating at Willow Falls, not using any services AND paying rent. Mom passed away, they prorated the month but are in no hurry to refund - it took 6 weeks and constant follow up - no one would accept responsibility. It became the principal of the money not the money itself.

I will start with the things i find r a asset. Controling your heat or ac. in apt. Washer and…read moredryer in Apt. A majority of employees that treat SENIORS WITH RE SPECT AND DIGNITY. There is a shuttle that takes residence to appts. etc. Grounds are beautiful and well maintained. In winter, snow is plowed in the parking lots on a timely basis. Extra storage space on 1st floor. Items I find on the negative side r: SHUT OFF VALVES R LOCATED WHERE U CAN'T GET 2 THEM 2 SHUT OFF THE WATER 2 THE Washer in the event of a problem. MAINTENANCE DO NOT WORK ON SAT OR SUN. Going home at 7:00Pm during the week. Changing furnace filters , U have 2 submit a work order 2 get it done. Food quality in cheap. potatoes, rice, noodles etc. they do not give u much. A few employees r here 2 collect a pay check and r not respectful 2 seniors. NO ORIENTATION OF APT WHEN NEW RESIDENCE MOVE IN, HOW THINGS WORK. RENT GOES UP ON A REGULAR BASIS 6% recent. Last summer i had a fruit fly problem. I was told 2 get rid of the fruit. I take garbage out 2 times daily and I have a CLEAN apt. Had a invasion of ANTS. Reported it 2 the front desk, Mainteance said they where out of ant traps. that i should deal with it. I must say there was a change in management last year, and hopefully they LISTEN 2 the residence in making this place one of the best in Il. THIS review is from my perspective NOT OTHER RESIDENCE.

I've been here a year now. Great staff, very helpful and caring…read more There are a lot of opportunities for social activities and the staff makes sure we have all the help we need. The building is clean and well maintained. We are all kept informed of any and all issues, questions, changes. It's a very nice place to live.

Senior housing can be expensive. Affordable housing allows seniors to live well on very little. The…read moresubsidies are great. Supportive Living provides services and is subsidized by the state. Literally, a lifesaver. Comfortable and friendly.

This place is not good. Be advised. My mother was moved from…read moretheir Assisted Living building to their Memory Care building and the level of care dropped dramatically. The staff does not care or try very hard. I had to suggest and purchase protein shakes when my mother stopped eating. They got bills/mail from ambulance service and doctors. They did not give me these items until my mother died. Front desk just shrugged their shoulders when I asked why I was not given them during my visits. There is a level of incompetence that is not acceptable. My mother passed away and I came a week later to clean out her room. They surprise charged me for this additional week by just grabbing money out of the bank account. If you are looking for care for a parent or loved one.....pass on this place.

It needs to be reported to the Better Business and the Illinois Department of Health. This place is…read morenot only neglecting and negligent, but lied when they said they provide 24-hour care for our loved ones who need it. They are short staffed, and nobody has an answer as to how the injury occurred to my family members who are residents there. They have not been there more than 2 weeks and have fallen and been hospitalized for a severe head injury and a broken clavicle. Yet when we initially visited the facility, they portrayed this place as a loving, caring and nurturing facility for seniors. I wonder how many other residents there have fallen or been injured due to negligent service. If this facility is not equipped to handle the large number of residents they have, then they need to focus on hiring more staff and provide ample training. I would definitely not give this place not one star rating at all. Not only is it very expensive, but it is also so negligent in its care for their residents. My grandfather had bruising, swollen lip and a cut on his right knee. My grandmother fell a total of 5 times broken clavicle and head injury along with bleeding. Like, I said they have not been there more than 2 weeks. Just Horrible care.

Visiting Angles of Plainfield was fantastic in taking care of my loved at home. They are caring,…read morecompassionate, knowledgeable, and professional. Just the best!

As a caregiver for Visiting Angels of Plainfield, I feel confident that I am representing a highly…read moreprofessional organization which cares greatly about the quality of care each and every client is receiving. We are respected and appreciated as employees and every caregiver goes the extra mile to provide excellent service in a highly respectful and compassionate manner. Visiting Angels of Plainfield is a wonderful team working together, training consistently and treating clients as we would want our own family treated. I cannot praise enough the organization for which I have worked for over five years I am honored to be a part of this caring team of professionals. During this frightening pandemic I am so thankful to be working for Visiting Angels of Plainfield. The owners have worked diligently to keep our staff employed but most importantly, safe. This team led by Pat VerLee truly cares about our clients AND the caregivers. Safety for all of us is crucial and Visiting Angels organization possesses such professionalism and compassion and wisdom in all of their decisions effecting clients, their families and the caregivers. All rules and regulations are enforced to keep everyone as safe as humanly possible. Great agency!

It's a little bit older facility but is clean and the staff is outstanding. They are so kind,…read moregentle and patient. If your loved one needs this kind of care, I would recommend Sunnyvale.

My mother moved to Sunny Hill after a stay in the hospital. She could not do much of anything when…read moreshe left the hospital. She went to therapy 5 days a week. She would always ask when she could have her own room. I continually told her when she gets stronger she could have her room. ( they actually have a waiting list ). After 100 days of physical therapy a room just so happened to come available. She was over joyed with her new room and her pictures on her walls. She loved showing them to anyone that would come to her room. One of her doctors said at one time she is a very complex patient. You name it and she had it. After many years of in and out of the hospital, she called Sunny Hill her home. She got sick and had the flu and pneumonia. It was just too much for her and she passed away. Sunny Hill and all of their staff and terrific. From management to cna to nurses. All were great. I would strongly recommend Sunny Hill. It's a Hidden gem. Really check it out if you have a loved one that is needing extra care. Thank you Sunny Hill for everything you have done for my mom.