Dr. Baldwin is a excellent Physician I have only been seeing him for a short time but he has shown…read moreme his compassion and understanding of the underlying problems and is definitely ready to help come to a solution. He definitely understands his patients and listens to all they have to say. I really love having been able to get to know him as my Dr. And hopefully friend he seems to have a unique connection to all his patients. I understand that he will be moving on in the near future hopefully to bigger and better things. But I am greatly saddened to not have been able to continue in his care thank you Dr. Baldwin for being a great Dr. And person.

First appointment - and I was pleasantly surprised at how much time he took to understand my…read moremedical issue. He read my health records and listened to me detail the pain. He suggested a plan forward and I feel like I'm in good hands!! Great experience!

This clinic is convenient because it's lady physicians, which is nice. But no one is a DO or MD…read more Wait times to get in are rough. They won't refill prescriptions if you don't go in every year causing you to have to go without until they can schedule you in, which is like 2 weeks. I have received good care here through the years, but I prefer actual doctors, but they are few and far between around here.

Waiting for 45 minutes in exam room after waiting 20 minutes in reception area. Finally was seen…read morequickly, felt as if I was an afterthought.

I have Epilepsy, have had for 38 yrs. have seen my share of Neurologists; Dr Dean is wonderful!…read moreCares about his patients, always listens to you carefully, not ignoring u to get to the next patient. I've been seeing him for 6 yrs now & he's the best I've ever been too, my illness is under control thanks to him; would recommend him to anyone needing a compassionate intelligent Neurologist. His office is so so, sometimes great sometimes not, but I go to see the Dr not the office. Dr's of this status are hard to find these days.

Nilson walked me through my 43 year old pregnancy, c section and birth. He is an amazing doctor…read morewith a good heart. I very much recommend him for anyone, especially those are a little nervous. He held my hand and explained everything in detail. His office and staff are awesome and kind. I'm super grateful to have found him and thank you for our wonderful first born!

Dr. Nilson helped me through my battle with infertility, delivered all four of my babies, and gave…read moreme the help I needed when I suffered from severe post-partum anxiety. His office literally called the therapist for me and got me the help I needed the very next day. He's very funny and charismatic, but when a patient is in crisis, he is both knowledgeable and compassionate. I really can't say enough good things about him.

Tana the Nurse Practitioner has really started to grow on me. She listens to me and I'm actually…read morestarting to feel like I can trust her with my care. The medical assistant is super sweet as well. Thank you Hillcrest for your compassion and delicacy with my health.

Went to Tana Stutzman because I have been experiencing lower abdominal pain and have a family…read morehistory of ovarian cancer. The office staff was friendly, the nurse was attentive to my concerns and relayed them to Dr. Stutzman. When the doctor came in she was the perfect amount of calm and concern. She asked questions and listened to my answers and concerns. She explained to me what options I had for testing and walked me through what the schedule would look like. She was reassuring without it coming across as dismissive. I appreciate her and the quality of care this obgyn office provides.

This is where my first appointment with the Allergy Clinic was. They have four locations and I…read morepicked the first one that had an opening. My initial consultation was with Dr. Lodie Naimeh. She is Lebanese and has a really cool accent. I appreciate show efficient and clear she was with my symptoms and diagnosis. She mentioned the allergy season is getting shorter but more intense, which coincides with my experience. After the examination, I was walked to someone else's office to discuss insurance and payment information. They were very thorough. I appreciated the amount of details. I decided to schedule a test to determine what exactly I'm allergic to. Their Utica office is more convenient, so that's where I went for my test and treatment.

I arrived on time for my appointment. I was asked to pay a $50 co-pay. I stated that my co-pay was…read more$35. They stated that they had just confirmed that my co-pay was $50. I said no my co-pay is $35. They refused to verify my co-pay stating they had already verified it. So I called my insurance company. It took about 20 minutes, but my insurance company called to tell them that my co-pay was indeed only $35, not $50. I was then told by the office staff that 'everybody makes mistakes.' maybe so..... but I was basically accused of being a liar! I don't consider that a mistake. I just consider it rude and inappropriate. So I attempted to pay the $35 co-pay, but they did not have change, so I did not make any payment at that time. After their 'mistake', I was told that I was now late for my appointment, and it would be the provider's decision whether I was seen or not. The doctor did see me. I was with him for no more than 10 minutes. He was not able to offer any help. A few days later, I called and spoke with what I was told was the office manager. I explained to them that I was basically called a liar and then subjected to being accused of being late for an appointment. I requested that the doctor be notified of what happened. I also requested that the co-pay be waived because of how the staff treated me. I simply wanted to make sure that the doctor was aware of how his staff treated me. I never got an answer, I just got a bill. My guess is, the doctor has no idea happened. I chose to pay three dollars of the $35 co-pay. Next month I'm only gonna be able to afford $1. I notice many of the reviews for this clinic cite poor treatment by staff. I agree 100%! The staff at this clinic is unprofessional, and quite frankly, hateful. The doctor needs to hire new staff. Not impressed! Go elsewhere folks!

I have always received top notch service from EVERYONE. When I go for my appointments, whether it's…read morean annual checkup, ultrasounds, etc, I'm always seen at my appointed time. And the canteen has has great food and great coffee.

I think the ER shouldn't have the Veterans say their name , address and last 4 social # out loud…read morefor everyone to hear (that's a HIPPA violation and they should know better). And there is one lady in the ER who is rude and should learn some manners while working at a Veteran hospital. Please work on etiquette

UPDATE: We just received their letter indicating the…read moreoutcome of their 'so-called" investigation regarding my husband's lack of care in their facility. NOTE: I was there at their facility visiting my husband every day, sometimes, twice a day, for a considerable length of time. So, I DID see what was going on. 1. Their claim: "They went in to bathe him four times, but he refused two times." I KNOW this is false because I asked my husband and staff at the time about cleaning him, clean bed linens, and a clean hospital gown. He was bathed only twice in 7 days. (at the time I wrote my review, he had been bathed only once and the sheets had not been changed nor was his hospital gown changed, but because I complained, they finally gave him a sponge bath and changed his gown and the sheets at 6:30 am the next morning). 2. Their claim: "Our investigation revealed that the required therapy minutes by the (missing word?) provided by all disciplines." The following was his schedule: (I have the original schedules of every day except Monday, Tuesday, Saturday and Sunday of days where no sessions were given. Nor do I have a Monday schedule, because it was not planned for his day of release) a. Monday & Tuesday: no sessions b. Wednesday: one therapy session c. Thursday: four sessions (right shoulder was dislocated) d. Friday: One OT session and one PT session & social/exercise group e. Saturday & Sunday: No sessions f. Monday: One PT session g. Tuesday: One session before releasing him If the staff believes that the above scheduling is advantageous, perhaps they might consider having outside professionals experienced in physical therapy advise their staff members. Please realize that if the staff is questioned, they are going to be on the defensive and perhaps bend the 'real truth' Although I have a doctorate, two counseling degrees, and a degree in psychology, it doesn't take ANY degree to figure out that defensiveness, being deceptive, and perhaps changing records is only human nature, when their jobs are on the line. I've even suggested that they consider having someone who is not recognized by the staff do an incognito investigation as to what is really going on here.... with no success. In summary, because my husband was not allowed to leave his bed (loud alarm would go off due to his high risk of falling), he was worse when I took him home than he was when he came in. Therefore, it appears to me that Ms. Harding, Director of Quality Management and Ms. Walker, Chief Executive Officer did not take my concerns seriously but only did CYA form of gestures that were required to keep 'their' jobs.

Great food and therapy I was there for 3 weeks and got a lot…read moreof my strength back. I'm doing home therapy now