The woman at the front desk is very rude. If a person is coming in smiling at you and opening their…read moremouth to speak you don't cut them off and get an attitude with them before even finding out what they want or need. The facility itself is nice but the customer service could be improved.

We have owned a home here for several years. It's very nice. I appreciate the amenities and the…read morefact that everything is always kept clean and well maintained. Underground parking is a Godsend in the Winter, and having a secure delivery area for mail and packages eliminates the growing problem of Porch Pirates. Also, it's about a 15 minute ride to everything happening downtown, which we love.

wonderful location. minutes from downtown. close to parks. in a highly desirable suburb filled…read morewith restaurants , coffee shops and other retail amenities. great gym with all the modern equipment and free weights. sauna and a beautiful pool almost always empty! HOA is higher than some condos in the area but worth it. oh yes-- outstanding restaurant Pier W is connected to the building with an indoor connector. love this place

What a great condo building!! They actually treat like an adult, unlike the Carlyle next door!!read more

We lived in a three bedroom apartment from 2012-2013. The manager, Kathleen, the leasing agent,…read moreJennifer, the maintenance supervisor, Larry, and his assistant, Les, could not have been better, kinder, or more professional in both the management of the building and care of the tenants. Zlatka, the cleaning woman, kept the building spotless.

I lived here for several years. Moved out a while ago because I thought the maintenance fee was too…read morehigh. Boy was I wrong. You get what you pay for I guess. Those fees were worth every cent. I wish I still lived there. The feed didn't even go up that much, I didn't think that one through very well. What I overlooked was the reserve fund. The Waterford's finances were in excellent order. Now I live somewhere with a low maintenance fee but constant assessments. The staff was helpful and kind. The neighbors were friendly. It was very quiet there since the walls are concrete. It's not that bad to have a dog there. It was such a great community, and well maintained building. I really miss it.

The Waterford condominiums are not dog friendly at ALL they have no place for your dog to potty and…read moreyour dog is not permitted anywhere in the building only in your apartment to elevator to outside away from the building but they say dog friendly shame on you Waterford in lakewood Ohio By Edwin Fontanez owner there :(((((

Great view of Lake Erie, Good Management Team! Kind…read moreNeighbors. Parking Fees are $50 a Month For Lot Spaces. Security Is on Point Building has a 90s Motif. Elevators are having work currently but the service elevator is actually faster, so if you're not Particular about the the moving box you ride up and down, you'll be fine

Avoid this place like the plague. The elevators are constantly breaking down. The security is a…read morejoke. I've had three hit-and-runs in the outdoor lot in the last four years totaling over $4000 worth of damage. One time another resident vandalized my car in the garage. Not once was the staff able to identify the hit-and-run vehicle nor the vandal, not that they really try. The inside garage leaks gravel and dirt all over your car. Last year, the condo was flooded by water coming in from the ceiling and didn't stop for 72 hours. It's just one thing after another after another, there is always some problem. The staff tells you they will fix the problem and then weeks pass and nothing gets fixed. You have to practically harass them to get anything done around here. Then nothing ever gets fixed properly so it just breaks down again and again. I used to love this building when I moved in and now I hate it. I can't wait to leave.

I lived here 9 years and it was horrible every step of the way. This place is infested with…read moremultiple species of cockroaches, there's mold everywhere, they do not clean the stairwells literally ever, and there's a water leak somewhere almost constantly, resulting in weekly water shut offs. The building manager is barely there, so ann old bigoted woman who cannot help you in anyway with anything is the point of contact most days, and the owners are beyond rude. The apartments come dirty, and then they charge you for it when you leave, even if you live there 9 years and leave it spotless. The pool burns your skin because the idiots don't know how to take care of it. The parking lot will give you a flat tire. The elevators break down monthly and it took them a year to fix the one. The list goes on. It's a terrible place to live and you should absolutely never consider this shit hole.

My boyfriend recently started a fellowship at the Cleveland Clinic and we decided to move into 1…read moreOAK. The apartment manager, Brook, helped us find an amazing unit. We have a fabulous view. The apartment has lots of natural light and closet space! The whole complex is super clean, renovated and up to date! There is a great gym with a huge selection of fitness equipment. I can't wait till summer to tan by the pool. The best part is the location. I can walk to Whole Foods and do all my grocery shopping! Lakewood is filled with cute fun bars! Living at 1 OAK has made me love Cleveland. I HIGHLY recommend this building. Management also let me know they are installing a Starbucks machine in the lobby!!!

The building is in good condition, with the exception of the pool, which was always leaking, they…read moreattempted to repair it, and it needed major renovation. It's been closed for months, and who knows if it will ever open again. The "gym" is I tiny little room with a 1970s bicycle, free weights and treadmill. The hot tub water barely moves around. You'd better use these amenities before 9pm, they lock it up at night. The parking situation is an absolute nightmare. There aren't enough parking spaces, and the board has a man walk through the parking lot between 10-2 at night. What a great feeling to come home in the middle of the night, only to see a man writing down license plate numbers and photographing cars...NOT. even better? The $50 parking ticket you receive for parking where you live! If you have a two year old that wants to walk in the grass and play with the leaves come fall time, don't do it here! If you live in the building and attempt to do ANYTHING outside of your unit with a child, expect a member of the board to approach you and tell you, "this isn't a playground". We're not talking about kids playing baseball, if you literally walk with your child on the property WHERE YOU LIVE, they will tell you that you aren't allowed. If you are an adult human being and enjoy living like you're in a prison camp: this is the place for you. The board members patrol the building like prison guards, constantly telling residents what to do, even if it ISN'T in the bylaws. If you want to live a quiet and peaceful life, and you font bother anyone, and you don't want to be bothered: RUN!

Beautiful place to live. Great neighbors, cozy amenities. I absolutely love it here. Location is…read moreamazing. Love using the pool, party room, and gym. Cons--view: so-so; management is sometimes finicky, but if your landlord is good, you're good

Pros: clean, friendly staff, safe. Laundry on each floor. Covered parking available…read more Cons: For the price, in Cleveland, I expected more from a waterfront property. The management company is a bit frugal with regard to modernizing the apartments. Also, they will NOT prorate your rent on move out, which is absurd--so if you move out on July 1st, you pay for an additional 30 days. Also, when my car was blocked into its parking space after hours and I was on call for work, I scraped my car trying to get out (I'm a doctor, have to run to the hospital the second the pager goes off). They had let someone block me in, and I felt they should have paid for it; they did not.

I lived at Marine Towers West Apartments for three years. Unfortunately, I did not have a pleasant…read moreexperience. I would recommend trying to live at another apartment complex on Edgewater. Living at Marine Towers West was okay as long as I didn't not need any assistance with anything. On Dec 23,2021, when the garages collapsed everything changed. Around 1600,I received a called by management which asked if I cleared the building. When I asked what happened they said there is a small issue with the garage and that I would be unable to enter the building for now. I was told nothing further. I had to find out that the garages collapsed through google. I had to call off work and drove a few hours away and stayed with family. Once allowed back into the building there were many issues such as a huge lack of parking, family not feeling safe, friends not feeling comfortable visiting, and lots of construction (paint fumes coming into the apartment vents). I had a lot of trouble trying to find parking since I work 12.5 hour shifts. The apartment complex did offer transportation to off site parking for individuals that work a normal hours (6-8M-F). Unfortunately, I do not have a normal work schedule so I was not able to utilize the transportation services. Thus, I asked if I could move out early and I asked what the cost would be. The management stated I could move out early and there is no charge. However, when I went to put my notice in that I was moving out, management sent me paperwork to sign a few weeks later and stated I would have to pay the remaining lease obligations. When I asked why some of my neighbors were allowed to move out early but I wasn't. I had to email the office twice and the management took well over a week to respond and stated I could only move out early between March and April. Unfortunately, Claire never communicate any of these details to me. I was waitlisted when looking for apartments and then gone on military orders. So, now I am just going to have to keep feeling trapped in an unsafe apartment building. Also, any time maintenance needs to access your apartment which is multiple times a year they do not wear shoe protectors so dirt is frequently tracked in and trash usually gets left behind. I did reach out to the leasing office because one of my rugs was ruined, trash was left on the floor, and multiple lights were left on after maintenance came to work on the bathroom while I was at work. I never received a response from the leasing office regarding the matter. The apartments themselves are older and need to be remodeled badly but that's pretty typical for Lakewood. I just don't think the price charged for rent is worth it since the building is not adequately maintained. Plus, the poor customer service experience I received. I cannot recommend living here to anyone.

Spent 2 years here. No complaints until I was moving out, as they do not pro-rate your last month…read morelease payment. So be prepared to get screwed over on your bills that month.

pretty terrible rental agency. everyone gives nothing but Karen vibes, and the only thing they know…read morehow to do is extract more money from you at every corner. Yearly rent increases, $50 parking pass, an extra $150 for animals, can't install your own ACs or do anything ,got to rent them from the agency for an additional $60 on your monthly rent...absolutely rude people here, they do not care for you how they say they will, but they will do virtually anything to screw you out of your money. AVOID red door living if you can. the apartments are nice, but i see the 18 layers of white paint on them. nice try you neoliberal dorks.

Before move in asked the property manager if it was a quiet building she said yes the building is…read moremade of 100% concrete... I used to work at a construction company cinderblocks are not 100% concrete blocks are a mixture of concrete Then they proceeded to do construction underneath my window for 212 days Table saw tub saw, saw partner saw Makita grinder, top pointing blades, cutting granite, slabs, handheld saws, vibrating the windows and vibrating the unit intensely for 30 to 60 days claiming this is all legal Could not sleep properly for the seven month rental the entire time The intense above Guantánamo Bay torture lasted for approximately 30 to 60 days Construction proceed for 200+ days... The Castlewood Apartments made a deal with the construction worker so they can live on site meaning the workers are living in the building and probably still are to this day What was done to me at the Castlewood Apartments was highly unacceptable It was legal the entire time torturing a torture victim, while taking money from them very insane behavior... The people who worked there are very nice people... The maintenance guy is one of the nicest people I have met in the state of Ohio who works there He's also probably underpaid and underappreciated They basically use him to do everything in the building and yes, he is a black man love all people just being honest how the maintenance man was being treated by the corporate office was very upsetting to me

I have lived in Castlewood for four years. There are several reasons I love living here:…read more- The apartments only share one wall with a neighbor. The master bedrooms are in the center and don't share a wall with neighbors. This helps keep it quiet. - The office staff is wonderful! Sherrie and Lisa are so kind and they always go the extra mile. They try to make the best experiences for residents hosting events, taking care of issues and constantly working to improve the building. If you have any issue, they take it seriously and do their best to handle it quickly. They take the time to get to know the residents and they really care about your experience here. - The maintenance team. Chris and Al are the best! Unlike other places I've lived, they really respect that your apartment is your home. They get to jobs quickly and always ask if there is anything else they can help with. Even if it's just a flickering lightbulb they get to it right away. - You can easily walk to all the best places on Detroit. We have underground parking - that is included in rent - so you don't have to worry about street parking.