My husband paid thousands of dollars for dentures from a word injury settlement. Dr. Brown verbally guaranteed them for the life of the dentures, any adjustments, relines, etc. I had lost some weight and needed them relined so I came in. I felt like since I didn't have a fistful of money like we did at first, that I was treated like a lower level patient. Dr. Brown didn't do the realign, I was passed to a woman who did it and it didn't feel right while she was holding it in and I tried to tell her. Well needless to say they came back not fitting right. Then I received a bill! I called the office, and the girls there, (who I all knew by then) assured me that I should ignore that bill, and to reschedule the appointment because their goal was to make sure that I was happy with my dentures. I was having health problems so I told the girls that I would have to schedule later. My health problems got worse, so I didn't reschedule for a long period of time, but I wasn't told that there was a time limit on this issue. About a year and some months went by, I was putting a temporary liner purchased at Walmart in my denture every month or so in order to keep it fitting, and that was really expensive and a pain.
When I called the office, there was a whole nother set of girls working at the front desk, and when I made the appointment they mentioned something about payment and I told them that Dr. Brown would remember me, and that I was pretty sure I wasn't going to be charged for the appointment because it was fouled up by someone there and although it had been some time (I had serious health problems that I had to deal with and it took some time to get back on my feet and feeling well enough to go back to Pittsburgh) that I was sure that Dr. Brown would resolve this problem. The receptionist said that she would check, and if there was a problem with payment that she would let me know before the day of my appointment, so I wouldn't have to drive to Pgh. Unless the adjustment was free, I wouldn't be able to get it done because I don't have extra money to put towards my teeth, I am not what I guess you would call Dr. Browns "regular" patient. I am not a "high end" client, who makes hundreds of thousands of dollars in a year. My husband is a hard working oil and gas industry supervisor, and just like everybody else, we are trying to keep our head above water in the midst of all this. No one called, so I went to my appointment. After a brief discussion about my reline, Dr. Brown started talking about financing. I stopped him there, I said, "wait a minute, you guaranteed these dentures, and my husband was witness to this conversation." He denied it, saying he wouldn't do this. Dr. Brown has had an explosion of popularity and an increase in patients. I think greed and getting his rear end up on his shoulders, made Dr. Brown "forget where he came from". He should do what he says he is going to do, and not let the dollar sign rule. read more