Holy Shit really! Ordered two days before the day I wanted delivered for her birthday! They came at 9:45pm really and left it on the porch! YES on the porch... no one home.. I called three times started at 3:30 was told driver will be at your stop next! Really next stop! Called again at 7pm was told your the stop.. but they waited all day, reservations are at 7:20pm that's ok he will bring it to wherever she is... yeah right downtown! Nope not happening left on front porch! You pay over 100dollars for strawberries and fruit and chocolate covered strawberries and they leave it on front porch at 9:45om no one home! They suck! And should stop making promises on deliveries they can't make! Would NEVER Recommend them to anyone! Thanks for messing up her birthday! read more

Edible Arrangements - company person said location thing means nothing! Then why have it.. false information to make people think they are on their way! - Gift Shops Near Me - Cincinnati, Ohio

They did not deliver the arrangement ordered. I called them 2 days after it was supposed to be delivered and they said it was out for delivery in the next few hours. It was never delivered. I never heard from them again. I received a merchant credit on my card but I missed the occasion. Do not use Holbrook Rd Store #611 read more

My mom ordered over $100 worth of fruit for me, paid for the delivery fee, and we still have not gotten the order. She placed it a week before valentines day, I called, and they basically told me there is nothing they can do about it and that other people are experiencing the same thing I am. I spoke with Amber on the phone, she was clueless and seemed like she had zero clue what I was saying. Don't order from here, shit business. read more

I placed my order four days before Valentine's Day and had it being delivered on Valentine's Day. The order never arrived and I never received any updates or anything about my order. I am very disappointed and I will never be using edible arrangements again. read more

Order was not delivered. They don't answer the phone or respond. I would leave zero stars if possible.

NEGATIVE 5 STARS.!!! Store did not deliver item ordered. Several attempts made to contact location went w/o response. Would not recommend HOSBROOK RD #611 for your purchases. read more

I placed an order here and although it was not delivered on time it was actually my fault because I put in the wrong zipcode for delivery. When I called the next day the phone was answered and the gentleman on the other end was kind enough to let me know my mistake. He also admitted that a few orders were not delivered for my requested day because they were short on drivers due to callouts. Finally, he blessed me with a refund. So I can't speak for their actual product, but I thought it would be good to review the customer service seeing as so many people had complaints about it. Maybe it's 2025 and they're turning a new leaf? Very appreciative of their grace towards me despite my mistake. read more

do not order from this store!!!! i repeat do not order from this store!!! their customer service is horrible!!! you will not get what you ordered, the fruit was old, and the delivery was supposed to be there before 5 pm, after five calls to the store, he finally showed up at 630 pm!!! and it wasnt what i ordered!! the track my order app stayed at 5 stops away for five hours!!! i called the next day to complain, he said he would replace my order with what i actually ordered with a free order the next business day(monday), this time he never showed up!!! terrible!!! read more

I ordered a fruit arrangement to be delivered on December 19 however it was never delivered. I have call store 611 6 times and emailed 4 times which they have not responded to either. Show some courtesy and return calls. This is bad business. read more

BEWARE! If I could give this store 0 stars I would. The costumer service is the WORST I've experienced from ANY business. The lady on the phone Lori is super rude, the delivery driver didn't know how to do his job. I lost $80 because their incompetence. DONT ORDER FROM THEM! Lesson learned. 1 and done for me. This store should be closed and the franchise taken away from whoever owns it! read more

I ordered an arrangement on a Tuesday for delivery on a Thursday for a friend having a birthday on Thursday. The order was delivered on Friday. Here is my problem. I stated that this place was a business and tried to call them several times. The call went to voice mail and when asked to leave a message the mailbox was full. The item was delivered on Friday and then Friday I get a call from the store. They stated they tried to deliver but it was after 4:00 pm and the person was not there so they called her to tell her they had an Edible Arrangement, which in turn ruined the surprise and she said deliver it Friday. Now we have fresh fruit going on over 24 hours old. They response I got from them was that they had till 5:00 pm to deliver the order and it was not their fault that the location was closed. (They must have had a lot of deliveries for that day....yeah right!) I asked why they did not try to deliver earlier if they knew it was a business and they had no answer. I then said if you could not deliver then why was my order taken. Total lack of responsibility on their part. The web page does not help at all. You can file a question then they give you a claim number which gives me the number of the location, which is no help but alas an 800 number was included. Great let me call corporate which i did. I listened to the menu then hit the number for customer service and guess where that transferred me to....yup the original number which gave me a voice mail and said to leave a message in a full mailbox. So to all the stores that do the right thing....sorry but this one store ruined it for me. I will NEVER buy an Edible Arrangement for anyone! Oh the web page to track your order....yeah it still says it is out for delivery. read more

Can I give zero stars? Order was never delivered. I called, no one answered so I left a voicemail. The next day I emailed, still nothing. Sent me and my wife an email survey asking how they did. Still haven't been able to get a hold of anyone 3 days later. Absolutely shameful to steal from people like this. Never EVER using them again. read more

This business simply stole my money and never delivered my order to my grandmother for her 89th birthday. She called. I called. I emailed. No response. No product. Never reimbursed. Scam business. DO NOT USE. Negative stars read more

I ordered a 100.00 edible arrangement to be delivered to my sister at 1085 Parkridge Court Unit 2C Cincinnati, OH 45240 at 7 pm I checked my email and it was marked delivered but when I called my sister she went to door and outside the building and there was NO EDIBLE ARRANGEMENT. My order included flowers, cupcakes and fruit. I called the store and I had to leave a message. I cannot call tomorrow as it is CHRISTMAS!!! I am very disappointed and want someone to contact at 513-226-5901 and redeliver my arrangement and refund my money read more

We ordered an arrangement to be sent to family living near Kenwood around 1:00pm on 10/22/21 & it has still not delivered, it is almost 9:00pm on 10/23/21. We have tried to call this store over ten times and no answer. Edible arrangements are not cheap and this is super disappointing considering we ordered same day delivery. read more

I ordered an arrangement to be delivered on Saturday when I knew the recipient would be home. I tried to cancel it when it wasn't delivered by Monday and they delivered it on Tuesday. it had to sit outside for 5 hrs because recipient was not home and this is what I was trying to avoid. I will not order from them again!! You can't get anyone on the phone either!! read more

Left messages regarding incomplete order, no contact back for days. Was told no one in store could help issue refund b/c owner had to do it. When asked when owner would be in - no one knew. Was told to call corporate to complain. Nice business ethic! One thing I can't stand is terrible customer service. read more

I ordered an edible arrangement for my daughter that was to be delivered on 5/28/22. It was LATE. They ran out of helium, the balloon they did attach was losing air and the number 25 made from fruit, that I ordered looked liked someone bit off each number and put it back. The chocolate was coming off the strawberries and the melon balls were not balls and had knicks in them and some had fallen off! It was like they put ill shaped fruit on a stick and threw in a basket. No one has responded from this store and I will be disputing the charge if a refund isn't issued immediately. Horrible! You can't get in touch anyone from the store. read more

DO NOT ORDER FROM THIS LOCATION!!!! I ordered an arrangement to be delivered for my grandmother's 91st BIRTHDAY. It was never delivered nor was I contacted by email or telephone (which they both have on record) by the store if my order was unable to be filled!!!! NOTHING! I called never got anyone nor can you leave a message! This store is awful! I called corporate, emailed my complaint and also left a BBB review! Get is together Hosbrook location or shut your doors. You aren't serving your community, you're taking people's money for a service you can't deliver. read more

I ordered an arrangement that was suppose to be delivered on April 22nd for my sister's birthday. The whole day my sister didn't mention anything about since it was a surprise. I finally ask her if she received anything from me and she said no. I call the next day to ask for an update but I was put on hold for a very long time and no response. I hang up and call again and still I'm put on hold. Fast forward to 12:00pm the next day and my sister finally received it. It would have been nice to be given a notice that they won't be able to deliver it the day I requested. I will not returning due to lack of communication. read more

I ordered my daughter a gift from this place , was never informed that the gift would arrive between 3 and 7 pm spoke to this person with horrible customer service . I will never purchased anything and will take my business elsewhere 1 star not enough wish I could give -100 read more

I had a wonderful experience with Edible Arrangements in Kenwood yesterday. I called last minute and they made me an arrangement, and added in what I requested and made some great recommendations. It was ready in 10 minutes. I appreciate the quick service and assistance making a great gift. Thank you for your attention! read more

this place is an absolute mess! I placed an order online to have an arrangement sent to my mother for mother's day, and found out at 5:30pm that nothing had gotten delivered (it was a business which means delivery should have happened before 5pm). I was never notified that they wouldn't be able to follow through, instead I called my mom at 5:30pm to ask if she ever received anything and found out that way. When I called the store they were unable to tell me what happened and why nothing got delivered. I should've at the very least received a notification that they weren't going to be able to deliver it so that I could send my mother something else! This is unacceptable business practice, they should be out of business and I definitely would recommend everyone to stay away from this place. read more