The original day my order was delivered to the wrong address. It was after hours due to it being a busy Valentine's day, so I left a voicemail and a review. The next day, I had a missed call and voicemail from the store confirming the mistake and asking if there is a day or time to reattempt delivery. I went into the store in person instead of calling back, and was able to make an updated delivery plan for a day and time that worked. The people working were very kind and understanding of my situation. The follow up delivery was on time and beautiful. Im grateful for the store correcting the mistake, and very happy with how the fruit turned out. read more

Will never use this service again. They did not deliver my arrangement. I ordered on 22 January thinking they had plenty of time to get my delivery done. My delivery was never made or a attempt they just forgot about me. read more

Edible Arrangements - the receipt for the delivery - Gift Shops Near Me - Lancaster, California

We ordered an arrangement of fruit for my father's 90th birthday. My brother picked the fruit up. He the was the nice and they enjoyed every bite of it. I recommend this business. read more

Fruit arrangement I received for my birthday was BAD and they won't do anything about it. Very bad customer service and the manager unavailable to the call... read more

Edible Arrangements - Gift Shops Near Me - Lancaster, California

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Our fruit arrangement had lots of flies and we're all over the fruit. I give this place a 1 stars for this reason.

I ordered a fruit arrangement for my client and it sounds like everything arrived on time. I live in Orange County, so I was a little worried it wouldn't arrive on time in Lancaster, but that was not the case! I am extremely satisfied with the arrival and delivery service! I do recommend this place for delivery if you live near Palmdale/Lancaster area! read more

Since the Holiday Rush is over (not really, New Year on its way in), I can write my reviews. I'd like to begin with, am I the only Positive Thinking Human on Yelp? Pros 1. Everyone loved their Edible Arrangements! Yay! 2. One can never go wrong with fruit and Chocolate! 3. All orders were for schools and others. 4. Edible Arrangement stores are always very clean. 5. The Staff at both AV locations have smiles to share. 6. The day I ordered them (yes, I was rushing to several places), the very sweet young lady had to deal with me. I appreciate your patience and kindness. That was very nice of you. 7. Thank you so much, everyone was very happy with their Edible Arrangements. Peace. Cons 1. Negative reviews, just because they can. I'm SMH. 2. Why so negative? 3. Yeah, that's my take on the negativity aka cons. If you're going to write a review, as a Fellow Yelper here's some advice. FYI I've read the negative reviews left by the oh so infamous, "Oh, Negs". 1. Saying you didn't like the way you were spoken to. That's a rant and not a review. It's your interpretation and it's all yours. I'm pretty sure they did not start speaking to you firstI know alot about this. 2. Last I checked, everyone is human and as such, mistakes happen. Did someone die from the mistake? No, Yeah, Didn't think so. 3. If you walk into any business with a bad attitude, they are mirroring you. Be positive and kind it's effortless. Try it sometimes. 4. Was it clean? 5. Were they helpful? 6. Did you share a smile walking in? Try it, you may like it. 7. They appreciate your business. To The "Oh Negs" don't take your bad day and pass it along. That's just mean IMO and very unnecessary. 8. If you behave the way you posted, tell me where you work, so when I feel a negative coming on I can visit where you work. You'd be fired, that's a fact. 9. You the customer are not always correct, food for thought. A purposeful pun. 10. Stop being a keyboard warriors, that says alot about you! 11. We all have bad days. Unlike many ranting people, I chooses to keep mine to myself. 12. I don't like to share my bad days with others. I just own my bad day and keep it. 13. Some examples of "Oh, Negs" on Yelp. 14. This may help you, the almighty "Oh, Negs". Just because a person has a customer service job, doesn't make them a lesser human then yourself. 15. You should be happy for them, for having a job. 16. I saw a review about the prices, Really?! You thought it was free? Bad news, it cost money. Just cuz he/she dumped you after spending the money, that's on you. I have family everywhere and they all love having Edible Arrangements sent to them from R.I to HI. Nuff said. I've tried working in retail and it's not easy. I have several degrees and I'd rather finish the Novel I'm working on. I'm sorry "Oh, Negs", I'd rather be hit by a bus if I had no choice but to work in customer service. If you had a bad day, that's you. Don't ruin a day for others. Sheesh, it's a kin to me sneezing in someones face. Just wrong. The old adage, if you have nothing nice to say, don't say anything. Tell use what went wrong for you, we don't wanna see a rant. Please stop hating. No need for it. Sorry to the wonderful ladies for my very late review. Peace. JS read more

james the driver is goated. energy, smiling, and funny. james needs a raise asap highly

Horrible costumer service ! Ordered stuffed dipped strawberries and they sent the wrong order which I paid the double for . Antonio who I spoke to said " I didn't take your order it was my coworker and I need to her her side of the story " she will be back on Monday !!!! Save your self a headache with companies that don't care about their costumers . read more

Super disappointing, bought two chocolate covered strawberries, looked good but they were so sour they tasted horrible! For paying almost $4.00 for berry the quality needs to be better read more

Edible Arrangements - Looks good...tastes like garbage! - Gift Shops Near Me - Lancaster, California

I ordered chocolate covered strawberries for my wife to be delivered on Valentine's Day and we never received them. Now I understand that probably lots of people did this and I'm sure that they were swamped with orders but if you take my money and promise me a service, you need to deliver on that service. Also, make sure to read the fine print. During busy holidays, they reserve the right to be able to deliver as late as 9pm or 10pm in certain cases. This, to me, is unacceptable. First and last time I do business with them. Update: I tried calling their corporate phone number and I was on hold for over 30 min until I gave up. While on hold I also tried calling the local store and all I kept getting was a busy tone. Since I paid with Pay Pal I was submitting a claim to get a refund since it's impossible to reach someone at Edible Arrangements. read more

I called in with a same day order, when I called the 800 # I was told sorry nothing I could do to get a gift same day. 48 hours recommended and minimum of 24. I even suggested having uber eats or grub hub handle the delivery for me. The answer was still no! So I called the store directly in the town of Lancaster Ca. And after pleading my case they agreed to help me out and have it there by evening :) YAY! The young man on the phone was very polite and nice. The delivery made it on time and they were a hit for my nieces birthday! read more

Edible Arrangements charges horrifically extortionate prices during the Valentine's Day rush. $75 for a dozen strawberries? This kind of pricing should be illegal. read more

I have been really busy , and like always I waited last min for my Valentines gift for my Girlfriend and Julie was so nice that she saw me pulling the door although they had barely closed and still was able to put in my order.! Also being a guy that I am she help me pick out the ideal one for my girlfriend.! Just awesome read more

I ordered a Mother's Day indulgence platter to be delivered for my mom for Mother's Day. It arrived as expected. My mom told me that the grapes were moldy and she threw them away. When I contacted the store to let them know the grapes were moldy they said she could come in and pick out free chocolates. We're in the middle of a pandemic and my mom is immune compromised. When I asked if this would still be valid in say 2 months when she can leave the house they said no. I was offered $5 to be credited back to my card for the grapes. I am beyond disappointed and will not be ordering from here again. read more

My mother had an arrangement sent to me for my birthday and it was made fresh and delivered on time, very good customer service. Very satisfied! I highly recommend them, especially if you live far away and can't get to that special someone for their special day,whatever the day might be. read more

Had an aweful experience. Placed an order online on a Friday for home delivery. Received an e-mail Monday (3 days after) stating my order was delivered. Called the store and was told order was delivered. Confirmed with recipient who informed me order was NEVER delivered. Called the store several times and no one picked up the phone. Filed online complaint and never received call back from manager. I was offered to have order re-delivered 8 days after initial order but I declined. Do not order from this store!! Consider other vendors (ex. Flowers.com) read more

I would recommend not ordering from this location if you expect to actually have the product ordered delivered. I placed an order on December 9th to have a delivery made to a patient in the hospital. I paid $70.00 for nothing. EA will make no effort to ensure a successful delivery, even though this is a major part of their business model. When we learned it was never received, I called the store to inquire. I was placed on hold while the driver was contacted, who said delivery was made. The representative simple stated, "obviously, we can't take it to the room." I asked for a copy of the signed delivery receipt and was told I'd receive a call back. After one full week, I called again and was eventually told that a photo text of the receipt was sent on the 12th. I did not receive any text and no one bothered to call back, as agreed. I asked to have the POD resent, which it was. I asked if they would do anything about the fact that the recipient never received our gift and was only offered the inconvenience of calling back later to speak with a manager. Not even an offer to have a manager call me back. This store specifically clearly has no interest in brand integrity or customer care. This will be the last purchase I ever make from EA. Thanks for nothing. read more

I've used this location several times now and they have never let me down, fresh delicious fruit and my arrangements always delivered on time. Thank you edible arrangements Lancaster! Sincerely, A very happy customer ! (: read more

Worst edible arrangements I've ever been to . customer service sucked they wouldn't sell just 6 white chocolate strawberries cuz THEY were outta boxes. I was like how long you been outta boxes they was like 2 days, i was like lost a lot of buisness they was like yes. Haha Employees are like so monotone an no people skills. Store is the worst go to palmdale store there so much better. read more

I came here the day before valentines day just trying to get my girl some chocolate covered strawberries but most of the staff was very rude for no reason my friend was asked several times was he there w me in a harsh tone even though we stated several times we were together .Unprofessional staff, I was asked several times in an aggressive manor to close the door like I worked there even though I did not open it . Young girl behind counter acts like she runs the place and the older women let her walk all over them. She accused me and my friend of smelling like marijuana but I think in fact she was the one on some kind of drugs. Long Story short I didn't get those chocolate covered strawberries for my girl :( read more

I ordered a arrangement for my mother last Thursday. I placed my order at 8am and the arrangement was ready to be delivered by 11am. The customer service was excellent. My mom wasn't home but the arrangement was delivered again within10 minutes of me making a follow up call. The fruit was fresh and delicious. The staff went above and beyond to help me with all of my question. read more

Edible Arrangements - Gift Shops Near Me - Lancaster, California

Well Since My Last Visit Things Have Gotten Worse Made A Internet Order At Least 16 Hrs From Actual Pick Up Time And For The Money They Charge You Would Think They Would Be Point On.....Not The Fruit Was Not Prepared No Where Near The Way It Should Have Been Only Half The Fruit Had Chocolate Someone Needs To Open Up A Business And Compete You Can't Loose And They Are Over Priced... read more

If I could give this place a 0 stars I would! Worst customer service I have ever delt with. I ordered chocolate covered strawberries for 115.00, it was supposed to come with balloons, which it didn't. If my wife wouldn't have checked the receipt later on I would have spent $15 on 3 balloons that she never would have got. $9 for a paper that says [ I love You ] not even worth it, the girl said it was included which I doubt it so another $9 spent on nothing. Went in to the store the girl were snobby, called their customer service snobby as well. Telling us [ oh well what do you want us to do ] like really great Customer service they have. Only giving us back partial of our money worth with is only $25 out of $115. Not really much! My husband got ripped off too much as well as his coworker who got the same stuff & they both got rotten soggy strawberries. read more

No communication on a unsuccessful delivery and store won't bother picking up their phone to me or corporate.

So, computers are down today so they can't sell anything if I want it now. I asked if they could just write it down and input it later. I was told "no, because I wouldn't know how to figure out the taxes, and I wouldn't be able to give you change" what happened to a pencil, paper and calculator? They would rather lose business than figure out a solution that only requires basic math skills. Whatever. read more

TERRIBLE, TERRIBLE, TERRIBLE, spent $68 for an arrangement that had bitter fruit. My son was very excited when he saw it on his B-DAY, but didn't eat more then the pieces that were covered in chocolate and the 2 strawberrys that came of course. I called to see what could be done if anything and spoke with the "manager" cynthia. She was very understanding and said they would replace it.....cool! Not really the next day i go to pick it up she was off, and left notes of thing that where never spoken between her and i. They refused to replace what they had already promised and made look like a fool and liar. I would've understood had i been told that from the get go, or had been told that the fruit was out of season and was not guaranteed to be sweet prior to purchase . Not one to complain, but that's not cool! WILL NEVER EVER GO TO THAT ESTABLISHMENT AGAIN. read more

I'm seriously so pissed off. I ordered a large fruit bouquet and a balloon to be delivered on 3/3 by 4pm to a business for my aunts birthday and they never showed up. At 4:30 I called them and they told me they'd deliver asap to her house. Well she never got them. They didn't even let me know. Today I call in the morning (9 am) and ask what happened. They said oh sorry it's a missed delivery. After I already spoke to the driver that was on his way on 3/3. Then she said they'd send them today asap. 5:30pm today 3/4 she still hasn't gotten it. I call again. They say driver was going to her next. Well it's 8:06 and she still hasn't gotten them and they are closed. Lol how convenient. I will never order from them again. Worst experience ever. Awful customer service and straight out liars!!!! Way to ruin someone's birthday two days in a row! read more

Wonderful customer reps, timely delivery. Happy recipients!

Good customer service... just thought they are kinda spendy specially if the fruits are on season anyways... but they are fun and yummy to look at. I guess you have to pay some if you want someone to do things and deliver it for u. read more

Worst service ever. Do NOT waste your time/money if you want something nice delivered to a loved one/friend. No customer service skills and they sent birthday balloons instead of congratulations ??? They DO NOT pay attention to details apparently! Embarressing for the purchaser. read more

So after a rough day at work, and forgetting to pick up gift, I pull into Edibles hoping I find a gift that won't get me into too much trouble. As soon as I walk in, Antonio was very enthusiastic and greeted me with a big smile. This kid was very polite, positive, and helpful! He helped me choose the perfect arrangement that actually kept me out of the dog house. If you need an edible arrangement, make the drive and have Antonio help you. You'll leave with a smile. read more

My husband ordered an anniversary bouquet a few days in advance to be delivered at my office on my anniversary. They completely screwed up the order and didn't deliver the bouquets at all. Edible arrangements said it was out for delivery but it was already 5 o clock and should of been delivered hours earlier and the office was closed and i was already home. Terrible terrible service. My husband even asked if they would deliver it to our house around the corner since they screwed up so bad and the refused. Subsequently they provided my husband a refund but the complete incompetence of the staff is ridiculous and ruined my husband's surprise for our 9 year anniversary. read more

My Sister and I went in for my birthday box Antonio is a very informative, kind, positive, and professional! I rarely leave yelp reviews however Antonio was amazing thank you we will be back. read more

Ive ordered with them before... Better than the palmdale location for sure. but the few times ive gone in to order i seem to get help from a short hispanic asian with glasses sweet beautiful girl always helpful.and a tall white girl. Ive been noticing their fruit isnt looking too well these past couple of months.... I ordered and arrangement and my strawberries were MOLDED and dipped in chocolate.... The cantaloupe and honeydew were soo slimy. Idk if id ever go back and pay over 70$ of bad fruit.... read more

Edible Arrangements - i went in for a last min arrangement and the lady was able to get me a delicious arrangement quickly and very delicious - Gift Shops Near Me - Lancaster, California

Got an 100$ + arrangement and honestly, it would have been cheaper and better to buy the fruit myself, definitely not worth the price i paid for... read more

Extremely disappointed. Ordered a Father's Day arrangement, never delivered. Called said they would get back with me within 48 hours. No call no email no communication. NEVER USE THIS LOCATION. They are more interested in taking new orders than delivering the ones they already have. I live in Vegas and my dad lives in Lancaster so this is always a nice way to appreciate your family, not using this company. They are all about the money not the coustomer service or the customer. read more

I Will Never Do Business With Edible Arrangements AGAIN!! My Order Was Placed At 10am Friday Morning & Was Suppose To Arrive At My Mothers House Before 7pm On Valentines Day & It Never Arrived. I Called Several Times To Get A Update & Received Nothing But Excuses... I Will Be Following Up With There Corporate Office. read more

Totally agree with Brooke. I called the store and was told to Oder online. When asked about how long does it take I was told 15-30 mins. I placed my order. I arrived 45 mins later, providing ample time and stood at the counter for 30 mins with no one attending the front of the store. I could have wiped out the store and no one would have known. If I hadn't already paid, I would have left. So sad people start a business to achieve the American Dream and people like this ruin it read more

When I went inside there was no one at the counter and I stood around and waited. I could hear them in the back talking loud and cursing. 5 minutes later someone finally decided to come to the front. If the order wasn't already paid for I would have left. Besides that, my fruit was really good and the girl that did help me was nice. read more