Ordering flowers online, almost always results in frustration as florists rarely can match what you…read moresee in a picture. NBF did not disappoint, and I'm glad my sister got her flowers (that looked better than the online pic) on time. The shop kept me in the loop via emails, after the order was placed. Price wasn't that bad, frankly. Job well done NBF!

I am so disappointed in what was sent to my friend. It was…read moresupposed to be Painting the Sky it didn't last 2 days. Clouds in the bin more like it.

If I could put minus I Would. I was suppose to get flowers in addition to dipped fruits in a box…read moreWith a small teddy bear, this was a Mother's Day Order . Order was suppose to arrive in the morning. The order came at 710 Pm and the fruit flower was missing. We paid $170. For this order. Delivery driver said he did not know what the order was he just follows the order was. The strawberries looked like they were sitting in a car for hours and one strawberry was the size of a grape, and they had the audacity to dip pit. SHAME ON YOU!! You definitely lost a customer!!

It's great, fruit and chocolate, that's different isn't it, a real nice supersize, for your…read morefriends, different, I got the strawberry's for my friends Anversity , they were so happy to receive such a nice gift that they can eat,! Love it thank you the price is a bit high but who doesn't like fruit , give it a try you won't be upset

They are amazing. Great selection of flowers. Great customer service and design. Thank you guys for…read moremaking my birthday party special. Everyone love it and I'm so happy

Have been their customer for more than 20 years and they do amazing design and they are great at…read morecustomer service.

If I could go lower I would. Absolutely the worst! I have lived in Los Angeles for years and have…read moreordered gifts for my Mom's Birthday, without the slightest issue. I tried this company and it was the worst experience I have ever had. We ordered premium Strawberries covered in Chocolate, for my Mom's 84th. Not only was it delivered to the wrong address and left out, the quality was the worst I've ever seen. If I could post a picture I would. The strawberries themselves were old scrawny, some weren't even ripe. The chocolate dip looked completely amateur like the were made in some substandard kitchen, and for 10 or 12 of these beauties (note the sarcasm) . I spent $145.00. When I called the company the owner was rude, abusive and had NO interest in making things right! This review is my only recourse. Stay away avoid the grief.

Tried this company for the first time and ordered a fruit flower basket for a get well and the…read morefruit was moldy! I'm embarassed! I should have gone with my usual company. Will never use them again.

A few things I will touch on in this review: 1. Payment…read more2. What was advertised and what was delivered 3. Flower freshness 1. Several days prior to Mother's Day, I placed an order on Freshland's website for a bouquet ($88 after fees). Since I was opting for pick-up instead of delivery, I selected the payment method of "in-store". A couple of days later, I received a call from an employee asking for my credit card information so that they could process the payment before making my order. This call was unexpected, and I asked if there was another way I could pay because I wasn't comfortable reading anything off over the phone. They allowed me to send an e-transfer instead, which was an OK alternative. While I can understand that processes have changed under COVID guidelines, having an "in-store" payment option online with no indication that we will be called and asked for card information is a bit of an unpleasant shock. 2. Yesterday, I picked up my flower arrangement and it so poorly resembled what I ordered on the website. Understandably, Mother's Day is a busy time for florists and with stock limitations, some substitutions are necessary. HOWEVER, what I received did not at all resemble the arrangement advertised - I have attached photos so you can make the call for yourself. Less subtle differences to call out: no succulent (just a bunch of leaves in the shape of a succulent lol), SIZE, colour way (but ok, substitutions maybe? This can slide). It's pretty, but it's not what I ordered and paid for. 3. Flower freshness. Most of the flowers came fully bloomed so we knew immediately the arrangement wouldn't last very long. Some petals were starting to brown and wilt, and today (the day after pick-up) some petals have fallen out already. The arrangement costed over $88 after tax, and was underwhelming. I tried really hard to convince myself I liked it, but after showing photos to a friend who used to work in a flower shop I knew a review was imminent. I'm disappointed that this was my experience with Freshland because I've had excellent experiences with shops in downtown Toronto and have been looking for a business closer to home to support. The search continues.

My husband purchased two dozen roses from this place for our anniversary. The SECOND day the roses…read morewere already browning and drooping. Absolutely not fresh flowers, and my poor husband paid full pop. He was better off buying flowers from Costco! Not impressed. UPDATE: spoke with the owner, who was absolutely lovely. She has offered to rectify the situation with a beautiful Thanksgiving arrangement for which I am most grateful. Fantastic customer service! Thank you Judy!

Received a lovely bouquet of mixed flowers. The bouquet was nicely presented. The flowers were…read moreall of good quality.

Mary is super friendly and skillful, took care of our friend's birthday flowers so nicely, so so…read moreso lovely. She's #1

All the ladies at Metro Florist inc have been super helpful & accommodating…read more I ordered flowers for my co-worker on Christmas Eve, a few minutes after my order I already got a call from them stating that my order has been received. They set the expectation that the flowers would not be delivered same day, and it was totally understandable as it was the day before Christmas. It was so nice of them to tell me ASAP and gave me a realistic update, and made sure that they would be delivered on Dec 27th. On Dec 26th, I found out that my co worker has already gone home from the hospital and I needed to update the delivery address, so I emailed & left them a voicemail. Even though the shop was closed for the holidays, I still received an email confirmation about an hour later and I was rest assured that address would be updated. It was a great experience with Metro Florist inc from start to finish and I would definitely re-order from here again in the future :)

If I can give 10 stars to this business, I would. They are so nice, helpful, creative, polite and…read moreaccommodating that it blows my mind every time. We have used them many times throughout last year, and every occasion, whether happy or sad, was supported with their immeasurable creativity and finesse and just simple kindness and care. This is now our ONLY shop we are getting the flowers from. Thank you!

Called from Calif and talked to Quan Ly about ordering flower arrangement for a funeral. I stated…read moreinterest in a basket arrangement in their catalog. Ms Ly said the item can be made as a stand spray. I indicated I will order the item in stand spray. Ms Ly said my order has to be placed by email. Through out the conversation, there was no mention of price variation for different presentations. I placed the order as instructed. The next day, I was informed by email that the price is 25% higher because of the deviation from catalog. When I reply complaining that was unethical, Ms Quan said "I sincerely apologize for you to misunderstanding our conversation." How can I misunderstand what was not said?

I highly recommend this place to anyone who requires an arrangement!…read moreThe staff is so friendly and knowledgeable They have been in the biz for decades They think of everything for you The arrangements are all gorgeous whether you require something small or large They can do it all!!!