Too bad we can't give Negative Stars. I never leave bad reviews but this location deserves it after this past weekends fiasco. They have the WORST customer service out of any Edible Arrangements I've ever ordered from (and I order from several, all over the USA). My step-sister Lisa & I wanted to surprise her mom (my step-mom) for Mother's Day. Lisa was so happy to be planning it EARLY this year & paid the extra money to have it delivered to her on SUNDAY. Specifically asked for a Sunday delivery because we knew mom would be home. Well - get an "attempted delivery" on SATURDAY. Of course no one was home Saturday, that's why we ordered SUNDAY. Called the shop, of course no one answers the endless hold. Okay, we assume Sunday will be a delivery, hopefully of different fresh fruit for the day we ordered. Sunday rolls around (Mother's Day) - NOTHING. Again you can't reach anyone on any phone number you call. Still to this day, the credit card has not been refunded, the arrangement has NOT been delivered & no return call or email has been received from this very undependable, unprofessional business. So upset!!!!! read more

My niece placed an order from them for my birthday. And they didn't deliver half of my birthday surprise.. I called them today after my niece said did you like your birthday gift.. I said no they forgot my half the gift you paid for.. they totally suck as a so call business!!!!!! read more

I went to this store this week to pick up an order i made three days prior which was a birthday gift. I called the store the morning I was scheduled to pick up my order to ask if i could pick it up earlier than scheduled, the person I spoke to said that would be fine, nothing else was said. I arrived at the store and was presented with two items that were not what I ordered. I asked what happened and was told "the manager didn't order enough boxes" for my strawberries. You couldn't have told me that when I called today???? So i told them that the presentation was not acceptable. They offered to rearrange the strawberries in a nice arrangement which I agreed to. After waiting 30 minutes, the staff brought out a tin tray with all the fruit piled in it and falling out of the side when you picked it up. It looked terrible! I am very disappointed. In addition, the store itself was empty, there was a display for "to go" items, empty. The tray in the front had a couple of strawberries, majority was empty. The store was dirty. I will never shop here again and I would advise everyone to look elsewhere! I called customer service right away, haven't heard from anyone. read more

Terrible experience. Ordered a bouquet of fruit with chocolate and balloons for Mother's Day. Paid EXTRA for delivery on Mother's Day and for the extra balloons. Was never delivered. Next day was finally delivered. fruit was not fresh and chocolate was starting to melt. balloons and chocolates were not included!! Delivery person was rude to my grandmother who answered the door and said if we wanted the extra stuff that they "forgot to give her" before she left, we had to call the store ourselves and get them. Have been calling the store all day and either I get a busy signal or their mailBox is full so I can't leave a voicemail. read more

I received an arrangement for my birthday, it was very pretty but most of the fruit was soggy. The bananas were brown, the strawberries were sour and the grapes were mushy. The pineapple was good. For spending over $100 I think the fruit should be fresh. read more

I'm a little late on this review but I couldn't forget to do a review.! I believe the girl I placed the order with is Jacky. (Not 100% sure of the name) but she was so helpful.! I paid for an arrangement for my mom birthday and it had to be delivered before 2 pm before she left the city for a doctor appointment. & this girl was going out of her way to say that she would try to have it delivered by 2pm. She said, "even if the delivery driver is extremely busy, maybe I can take it myself that way it's delivered on time".! she was extremely sweet and my mom got the delivery on time.! And I just wanted to thank them so much for making it happen.! read more

Edible Arrangements - She loved it.!! - Gift Shops Near Me - Palmdale, California

Ordered a Mother's Day Strawberry Platter for my wife. Paid extra for Mother's Day delivery. Strawberries showed up Saturday rotten. There was mold on two of them and the rest were fermented beyond eating. The whole platter went in the trash. I have tried calling multiple times over the past two days with no luck. Horrible customer service. I have left a message with corporate but no return call yet. read more

Don't be scared by the bad reviews, I had a great experience just yesterday.. I sent my best Friend a box a dipped fruit and a dozen cookies. They were delivered by 1pm and I was told they were delicious! Thank you!! read more

If it could be negative it would be. My friend had ordered an arrangement for me and I never even got it. They some how got a signature that was not mine and not received by anyone. When called to ask about it they were not helpful like they could do with out the business. Well that is exactly what is happening no more business for them. I really don't like writing these kind of reviews but they left me no choice. read more

3 time ordering and 3 times fail, either by not delivering, ordering on web then they call they reach the limit always unprofessional excuses. Hopefully franchisor Pick's up all the 5 start they have . read more

It is nice to be able to have a sweet treat that is not totally horrible for you. This location is a jewel because not only can you walk on an select a piece of chocolate covered fruit to satisfy your sweet tooth but the service is also excellent. Erica is a gem and her response when I thanked her for her kindness and outstanding customer service was, "It is all about the experience and part of that experience is excellent customer service." read more

I ordered a fruit bouquet from them the Thursday before Mother's Day. It was not delivered as requested. I tried to call and email them and for the entire day and following day they only had a voice message recording, which didn't let you leave a message. They never call me to apologize that the delivery didn't happen on the day it was supposed to. Never anything. This is not acceptable. I would not use their services online or otherwise. read more

I am so disappointed in my order that was place for an Edible arrangement from this Company, located on Rancho Vista Blvd. My friend placed almost a $100 order, to give me a get will good arrangement, because I am recovering from a massive surgery, and I NEVER even received it. She called and let them know about the mistake they had made and they were so disrespectful towards my lovely friends and said that it was HER fault and they will NOT refund her the $82 for the arrangement she order, that I did NOT receive. I would not recommend this location ! I am sincerely disappointed. read more

Thank you for staff that's willing to help their customers! Props to you Erika for making it possible that I get a same day delivery order! You're a blessing not just for your company but us patrons! read more

For as much as I paid for a huge arrangement, I expected the fruit to be in better condition. Upon pickup, the pineapple looked dull and was brownish. The cantaloupe was bland as by the next day it was slimy. I was extremely disappointed. I felt like I wasted my money. It looked pretty but other than that, it was not worth what I paid for it. In fact it was barely edible at all. read more

As many of the comments are saying...Never order from this store on Rancho Vista for delivery. My second time (why I gave them another chance IDK) ordering AND paying 15$ for delivery that never happened in the time frame requested. Its Admin professionals day and my Awesome Admin left work empty handed and probably feeling unappreciated because you can't get your act together to drive around the corner timely to make a delivery. Hint, if you know its gonna be a busy day, plan accordingly, hire another driver or schedule differently. On another note I was told my order was still with the driver. So the fruit is in a vehicle Since 10am driving around town all day?? Ridiculous. I will be in for my refund. read more

I was disappointed with the Mothers Day Deilvery. I ordered a total of five arrangements and dropped a small mint on them to. Ordered them early and wanted them delivered early so they would for sure get them. Three of the arrangements were going to different addresses but two where going to the same address it clearly stated on the card 1 of 2 but only one was delivered. When I found out I called and asked what had happened was told it was still in the truck and would be delivered later that night. That night came and went called in the morning was told it would have to be made and they would try there best to get it out. I was confused yesterday they said it was in the truck and now I'm being told it had to be made. So again that day no delivery I called again regarding my order asked to speak to manager. After 20 mins on hold the manager came on I explained to her what had happened and that I didn't understand two arrangements going to the same address why was only one delivered. Instead of trying to make it better or try to do another delivery she just gave me money back not trying to fix it. I was upset the arrangements were for more roommates who weren't going to spend time with there family due to covid 19 and one was spending her first mother day following the loss of her son. So I wanted to do something nice for them and only one arrangement came. Kinda sucked. Was disappointed guess I should be thankful I got one. The rest of my orders were delivered. Not sure I will do this again. Very disappointed. read more

What a horrible experience with rude & incompetent people!! I placed my order on Saturday in the store so I could pick it up this morning at 8 am (as soon as they opened). I was there 7 minutes before they opened and left (with an incorrect order) at 8:38 am. Needless to say, I won't be buying from here again! read more

So it's Saturday before Mother's Day. I ordered a very expensive arrangement and it look so pretty. Got it to my mom, and it tasted horrible. The fruit was not ripe and frankly this has pissed me off. Never doing business with Edible's again. I was so embarrassed my mom got this for her special day. read more

Edible Arrangements was very disappointing -- for me and my hostess! I paid.for a delivery & gave explicit instructions. The fruit was to arrive during Easter dinner at my daughter's home. It never arrived. When I called, the employee said she had no such Instructions-- though my receipt clearly shows a $12 charge for delivery.She did say the order was in the store (and implied that I could pick it up.) I ended up cancelling the order that I never received. My daughter had a similar delivery problem when she placed an order in December. Edible arrangements has just lost 2 customers. We figure we can make our own fruit baskets and the service will be much better! We need more dependability and much better service for the money we spend. read more

Horrible service do not buy from here !!! They have no professionalism what so ever ! They charge you 15 dollars for deliver and expect you to pick it up if it doesn't arrive by 5 !!! Like what the fudge !!! read more

Ordered online the day before and it was ready when I picked it up. Packaged nicely, staff was friendly, and the recipient enjoyed it.

I placed an online order for my boss's bday almost a week in advance (6 days to be exact). Did the order early because I wanted to make sure that it would be delivered on time. Just to be on the safe side I called the day before to confirm my order and get an approximate time for delivery. The young lady I spoke confirmed my order and also told me that I was the first delivery the next which made me happy because I needed delivered by a certain time. She told me my order was scheduled for delivery between 11am-2pm. By 1:15pm the next day I hadn't received the order so I called. When I finally got through this young unprofessional guy who sounded like he was high and told me that my order hadn't been made yet and didn't know when it would get made and delivered. I was livid and confused at the same time. I asked to speak to a manger and was told she wasn't there and wouldn't be back till the next day. I asked to speak with someone else and that person told me the same thing, that she didn't know when my order will be delivered. At this time, I hung up and drove from Lancaster to Palmdale to pick up my order. When I got there the employee was rude, didn't apologize and had an attitude. My order still wasn't ready and I had to wait. This is all on my lunch hour. The chocolate dipped strawberries looked like crap. This store in Palmdale is manned by a bunch of teenagers who are unprofessional and don't know what they're doing. NEVER AGAIN!! read more

Received an arrangement as a gift about a little bit ago & was very happy with how it looked and tasted. The young lady Michelle & the staff was so sweet & accommodating. Will consider this as a gift for my family some time. read more

I live 2000 miles away from my brother and parents. I wanted to send my brother something really special on his birthday and thought an edible arrangement would be perfect. I was nervous about the arrangement and the distance. However, Edible Arrangements in Palmdale, California could not have made it easier! The fruit arrived on time and was exactly what I had ordered. We even got an extra box of chocolate covered fruit. The store keeper was so kind and professional she offered to text me a picture of the fruit arrangement before delivery. I am really satisfied and will not hesitate to use this store in for future delicious and thoughtful gifts. read more

The service a couple years ago was horrible! But now when I recently went in they have new employees & everyone was great! I got exceptional customer service & my order was done on time & the fruit was delicious! read more

Totally an incredible experience. Yes the items are expensive but the workers go above and beyond. The employee that assisted me today ensured the I signed up for the rewards to help me get $5.00 off. They truly believe in great customer service! read more

I went into the store to speak to an employee since I wanted an arrangement that could feed around 30 since it was difficult to tell how big everything was by pictures online. After recommending a specific arrangement and showing me how big the arrangement would be with her hands, she told me that what she recommended purchasing is more than sufficient fruit for a classroom. I picked it up the next day and to my surprise, it was super small. Way smaller then they showed me. My heart dropped when I saw it because it is no where enough. I asked the person ringing me up if this is suppose to feed 30 and they said no way it's too small. I asked them if they had anything else or anything they can do to make it bigger and they said no. I would pay more. I let them know i didn't have a budget. I'm absolutely heartbroken that I am delivering this to my daughter's classroom as her birthday treat for the class. Never again. I would never recommend this place due to the lack of knowledge of their employees. read more

I order from them every year. I'm especially pleased with my service this year. My mom received her Mother's Day gift and it wasn't what I asked for. I called the shop and the same day they delivered the fruit that I wanted to my mom with no charges and no hassle. I'm very pleased! The lady I spoke with on the phone was Erika, and she was really nice and resolved my problem same day! read more

They did an excellent job with my daughter's edible arrangement!!! Super happy to see that smile on her face. Priceless. :)

NEVER order anything to be delivered from this Palmdale store. I placed an order to be delivered the next day as a birthday Surprise for my friend. When i placed the order at the store i made it clear it HAD to be delivered by 4pm. The recipient works from 8-4pm, i was told no problem. And they said they'd let the driver know. As i was not going to place an order if it couldn't be delivered by 4:00. To My surprise it was not delivered by 4:00. So i wasted $80 on an arrangement that my friend isn't going to receive until Monday. Three days after her birthday. Thank you so much for ruining her birthday gift. I'll NEVER order from this establishment again. If your drivers cant be reliable then for goodness sake get new ones because I'm telling Everyone Not to order from Edible Arrangements!!!! read more

Don't use this store. Use any of the other ones. The store manager, Ceasar, is the problem. Deliveries and orders are listed as not picked up or unable to deliver to customer untruthfully when he doesn't feel like doing his job. Can't reach the owner of the store and the corporate number will just call him to ask about complaints and he blames an employee or does a denial. read more

I would strongly suggest that nobody use this store. Horrible service, management, and everything about this store. I would also suggest never to work or buy from them. I was a former employee and customer. During my time working there, it had unbearable service/ management. Orders were late, incomplete, melted, and so on. The managers do not know how to manage also do not give respect to their employees. Delivery drivers were not trained correctly. I am writing this review to help people save money and not have to deal with canceling their orders and losing money. Thanks. read more

amazing arrangements and the staff is great, specially the manager... just a few days ago i had a last minute super short notice request for a delivery and she went out of her way to help me out and to make my delivery possible. thank you soooo much i highly reomend their service. read more

I used to order from this store before. Their service now its the worst ever. I DO NOT RECOMMEND anyone to order with them. If you need an edible arrangement order from their lancaster location the girls there are sweet and informal very professional. The palmdale store manager is very rude. And ive ordered from palmdale and asked for a timed delivery they didn't delivered until the end of the day. And the fruit was disgusting. read more

Don't order strawberries during holiday season. They sold me unrip and soggy strawberries! I called and complained so they offered to exchange but even their new selection was slim picking! Unfortunately they do not have a good supplier and pass that on to the customer at a premium price which is unfortunate. I guess I have to call ahead to ask what is in season now before I order! read more

Every time I order for delivery, they mess it up RIDICULOUSLY! But this was my last straw, I paid to have my arrangement delivered before 12:00 noon and they didn't even deliver it and when I called the store to see what's going on, the guy there acted like oh well who cares there's nothing I can do, when I asked for a manager of course no one but him was there. So then I asked for the number to corporate he had no clue who or what that was. So I asked for a refund......he didn't know how and then told me you can come in and get a free box of strawberries (what the heck) he had no sympathy for the fact he messed up my surprise for my wife's birthday. I will definitely not be ordering at edible Arrangements EVER again! I would suggest if you want to get your arrangement to order from someone else. The only reason it gets 1 star is because you have to, otherwise it wouldn't get any.... worst service ever! read more

If you want your package delivered, I suggest you pick up the order and deliver it yourself or hire an outside courier service. I ordered a package to be delivered to a co-worker for a birthday to a business. I wasn't expecting the package to be delivered before noon, but a reasonable time, say by 1 or maybe even 2 would have been ok. Instead, it was delivered at 4:42 pm. I spoke to the manager and she asked me why didn't I let her store know when the recipient would be available. WTF??? She then proceeded to hand the phone over to the driver. Definitely threw her employee under the bus. I spoke to the driver upon return and said that delivering for two stores is quite a load. From 4:42 pm to 5:15 pm, I'm presuming my package was the final delivery. This is not good business practice. Lack of staff support is to blame for this debacle. Only one driver for two stores? Based on the driver being out all day, this should have been a team of two or even three drivers. You get what you pay for. Prior to this, I ordered a package in February to the same location. I contacted the store the next day to see when the package was delivered. Turns out the package wasn't delivered. The driver was at the location, but never delivered the package and returned it back to the store. When were you going to tell me? The store never contacted me. "Reasonable" and "Common Sense" are myths when it comes to Edible Arrangements in Palmdale, located at 820 West Rancho Vista Blvd, Ste. B, Palmdale, CA 93551. CUSTOMERS BEWARE!!! read more

Ive ordered from this Edible Arrangements many times and have always experienced fabulous customer service and high quality fruit. I go in the store and am always greeted in a friendly manner. The lovely staff they have there helps me pick out the right arrangement and ive sent them to family in Texas, Florida and around the antelope Valley. I picked up an arrangement for Christmas and it was beautiful! The staff was ready to go with myorder and balloons and even sent me off with a sample of there dipped bananas which was delicious! i look forward to ordering with them again and again. I would recomend this store to everyone. read more

Order from somewhere else people. Exceptionally bad service. First, I waited for 10 minutes before anyone came out to greet me. Then I was told the order wasn't ready yet and that it would be a 10 minute wait! Funny right? Then the girl comes back out and says, "oh never mind, I found it." What the heck? All the while she is moving like a sloth. And to top it off, they put the arrangement in that same old tired coffee cup. read more