This edible arrangements has the worst customer service ever. They never answer their phones and lie all the time. It's ridiculous. I don't know how they are even still in business. They need to reported to headquarters. I wish I could leave them a 0 for rating. I've never wanted to leave any place with a 0 but they deserve it. They fail the standards of edible arrangements completely. read more

Had a special circumstance with the timing of my delivery. Called the store and the very helpful person promised to ensure my delivery was received in time. It was delivered even earlier than expected! Big thank you to the store! read more

I loved the edible arrangement my fiancé gave me for Valentine's Day! I was gifted the chocolate covered strawberries with cookies and cheesecake & I absolutely loved the cookies and cheesecake. The strawberries were ok but the chocolate with sprinkles was a bit much for me. Overall I still love to get edible arrangements and would highly recommend when your wanting to make someone feel special and full of love. Taking off star bc it's so expensive! read more

Edible Arrangements - a valentine's day table - Gift Shops Near Me - Virginia Beach, Virginia

I just got around to writing this review after ordering an edible arrangement a week ago. I came to the store and asked the sir at the cashier if I could place an order and pick it up an hour and a half later. I scheduled the pickup time for 6:40 which he agreed to. I arrived to the store at 6:30 and the same gentleman was on a smoke break. He greeted me with, "you said you'd be here at 6:40." I said I know and asked if it was ready. He told me it wasn't and then went back inside to complete my arrangement. I can't confirm whether or not he had washed his hand, but through the door window that led to the "employees only" backroom, I watched him building my arrangement without gloves while touching the fruit with his bare hands as he was poking the fruit kabobs in the styrofoam. While watching him, the employee who was out delivering arrangements walked through the door. I asked him if I could speak to a manager and he told me the manager wasn't working, but that the OWNER was in the backroom... (ie the sir building my arrangement). At 6:50 the owner comes walking out with my arrangement and apologized for being late, giving reason stating that he gave employees time off for mother's day.. (which was in a week).. read more

Wish I had checked this site before ordering. Order wasn't delivered on the day requested and was time sensitive. Called the store to complain and they completely lied to me and told me an attempt was made. Thanks to security cameras (and the fact we were home all day) I'm certain that was a lie. Kept telling me it said in their system that an attempt was made. Phone numbers were provided on order, both mine and the recipient, so why no call? Did not offer any sort of compensation or resolution whatsoever. 10/10 would not recommend. read more

Horrible service at this location. I placed an order online for the day before Mother's Day for which I received a 1st confirmation email, and 10 minutes later, I receive a 2nd cryptic email with the order total at $0 and the Track Order link leading me to a webpage saying my order status is "Order Cancelled". The store would not answer the phone, and after a lengthy hold I was put through to corporate who said the order would be delivered that day, but it wasn't. The next day, corporate (after another lengthy hold) again said it was cancelled, and that the store (who wasn't answering corporate either) would contact me, but it didn't. Very disappointing service. read more

Review is a bit late but horrible customer service. Ive never had a problem placing an order until i used this location. Our last visit ended with an actual in store purchase, a box of chocolate strawberries for Mothers Day. Safe to say these things dont usually last more then a day in our house. A week later and several phone calls with the manager Nicole and these strawberries are still sitting in the box. No one will eat them, they were rotten and squishy, a refund is not being honored and i was told to call corporate if i had a problem with it. read more

Called with a last minute request for a delivery and these guys more than delivered! As a repeat EA customer primarily ordering online, I was surprised the person I spoke with at this location quickly pulled up my customer information via my cell number and expedited a verbal order. The person I s/w also recommended a particular arrangement based on my budget/occasion and also helped me save $10 (hey every dollar counts!! :)) alerting me to a promo that was going on. Would definitely re-use this location again. As an aside, Yelp search results landed a different EA franchise that was not as close as this franchise mileage wise. I didn't notice that until after I called the first EA listed in the search results and received an answering machine with no ability to record a message for callback (very unprofessional IMHO). I revisited Yelp search results and found the GBB location was actually closer and when I called I got a live person that immediately confirmed they could do a same day delivery (can't put a price on peace of mind when you need a delivery to hit the recipient same day AND you are a procrastinator....lol). This was great as I gave this franchise less than 4 business hours notice. Anyways, my point is I searched based on the delivery address and the 1st result was a store 10 miles away while the 2nd result was only 5 miles away (same provider: Edible Arrangements). I find this as something to flag for others beware your search results when searching my "nearest location" as the results do not match your criteria. read more

I ordered two gifts for Mother's Day for my Grandmother and my Great Aunt; my grandmother's order included a bear that was not delivered to her. Promptly after writing in to the store, I received an email that the manager, Nicole, hand-delivered my grandma's bear, and even included a small treat for her and her sister! 5 stars for making it right and taking it seriously- we work hard for our money and want to spend it spoiling our family! The arrangements were beautiful and delicious, and the Customer Care here is A1. Would recommend! read more

We ordered an arrangement for our niece in time for Veterans Day. Her husband had his deployment extended for another 9 months in Bahrain..... She lives in Va. Beach with their 2 year old baby boy. So, we wanted to just say thanks for your sacrifice. Well, due to her schedule, she picked up the arrangement... they charged us the $12.00 delivery charge! We called and the owner refused to refund it and refused to come to the phone but rather had the worker tell us. Even after explaining, REFUSED!. I called Corporate since this is a Franchised location. They were horrified and will contact him BUT, still no call back as it is up to him. The product is great and well done, just that this guy and this location is a terrible customer service person and seems to have no care for our active duty families. So, please do not blame the Company, just use a different location! This man needs some learning. Imagine, right in VA. where so many Service families are.... awful! This guy just doesn't seem to give a damn for Vets, Soldiers, their Families, or anyone but his $12.00 delivery charges.... one day later: Well, with a little bit of religion thanks from Capitol one, Edible corporate and Yelp, the owner called me and will credit the money... Thanks to all of these businesses! read more

Ordered a gift basket for my wife. The strawberries and grapes were fresh but the cantaloupe and pineapple were not (borderline rotten). Couldn't believe they sent it to her-that bad. After calling the corporate office they were willing to replace the arrangement but this franchise has a "policy" that they will only deliver once. We would have to come to their store to receive the replacement. I just think that if you pay $12.00 for a delivery the first time and they offer a sub-standard product they should be willing to deliver the replacement. read more

It is a wonderful thing to be able to place an order for someone that includes fresh fruit and not flowers that are lovely to look at but not edible. read more

Worst customer service ever experienced by a mgr/business owner. Delivery never arrived after repeated promises by phone throughout the day that it was "sitting right here getting ready to go out". When a refund was requested, they pulled out a receipt & said they'd credit the card used to pay but we had paid $80 is cash. If you want the item to arrive, DO NOT USE THIS LOCATION. read more

I am unable to edit my previous post, but wanted to express my gratitude. My arrangement was remade and I picked it up this afternoon - it was perfect! My children voted to share it with some children that we volunteer with and it was a huge hit. Thank you guys for putting smiles on lots of special kids faces...you really redeemed yourselves!! read more

Where should I begin. Well the store was junky, dirty and it stinked. It was a few people there waiting to be helped and complaining. This girl Amber who works at the front couldn't even help me at all, she was very rude, had an attitude, and no customer service skills at ALL. I complained on her and some lady who said she was the owner obviously didn't give a DAMN! I will never ever go to this location again! And the arrangements I saw coming out while I waited for over 20+ minutes where sloppy looking and falling apart. Other people were complaining on their arrangements. I called the store in Greenbier to place my order (good customer service), I was told that this location on General Booth is a franchise. Good Luck getting quality service. read more