Water heater man is amazing! As always with water heater problems you are always Leary but water…read moreheater man was extremely courteous, super professional, and met and exceeded all our needs, fair prices and excellent customer service , Kyle was top notch, he probably hears it all the time but he had an amazing attitude and answered all our questions with a smile and fixed us up perfectly . Thanks water heater man and thanks Kyle.

Beware of Water Heater Man and their technician Juan, as my recent experience with them was marked…read moreby their dishonesty and unethical behavior. Our gas water heater in our rental home did not work. The pan under it was full of water which prevented the heater from staying lit. Reading many good reviews here, we decided to call Juan for help and asked him to inspect it to see where the water came from. Juan said that he could not identify where the water came from, declared that the water heater was irreparably damaged, insisting it needed replacement. Initially, Juan proposed a labor-only fee of $1,600 to replace the water heater. Upon our hesitation, he flexibly adjusted the cost to $600 and eventually $500. Recognizing the urgency expressed by the tenants for a same-day replacement, Juan assured them that he could replace it immediately. Due to the tenants' pressure, we agreed with Juan to proceed with the water heater replacement. Given the straightforward nature of the task-- just to connect the pipes to the new tank, no upgrades required since it's a new construction home--Juan completed the replacement in just half an hour. Shortly after the installation, we encountered a frustrating recurrence of issues. The pan was AGAIN filled with water, as a result, the new tank did not stay lit. How come the same problem happened again with a BRAND NEW water heater? Juan retuned to reroute the discharge pipe to the drain, so it would not drip to the pan anymore. This adjustment made it evident that the problem lay not with the water heater itself but with an underlying leak issue. Subsequently, I had to seek the expertise of another plumber to unravel the ongoing issue. According to the new plumber, a leaking discharge pipe could be due to various factors, including high water pressure, high temperature, a faulty expansion tank, or a bad T&P valve. It turned out that the T&P valve was bad and the cost to replace a T&P valve was only $20. Instead of replacing a T&P valve for $20, Juan insisted that the tank needed to be replaced since it's a quick and easy job for more money. He initially asked for $1,600 for the replacement which took half an hour of labor. The worst thing was that he was not responsible for his mistake after all. It became evident that the crux of the problem wasn't the tank itself but the persistent leak. Rather than addressing the root cause and rectifying the issue, Juan opted to reroute the discharge pipe to the drain, effectively concealing any visible leakage into the pan. The leak was still there but we could not see it, it would also not drip to the pan anymore, so the water heater would light again. He did that just to cover his mistake but it does not fix the underlying issue that it was still leaking. We texted Juan multiple times and asked if it was still leaking, but he ignored our messages and calls. It shouldn't be dripping in the first place and the pipe should not have been rerouted all the way into the drain (please see the pictures). It needs an air gap. It is not safe to do that and is illegal! That drain has to be visible with an air gap so you can see if it leaks. It is a safety hazard and a code violation! He did it that way so that we could not see the problem he could not fix (or did not want to fix). We plan to report this with the State License Board. We asked if Juan had a plumbing license, but he did not answer. The fact that the leaking from the t&p valve and he stated that we needed a tank replacement is a failure for all honest plumbers. Our newer heater water should have been replaced in the first place. The fact that he covered the leak by rerouting the discharge pipe to the drain without an air gap is not safe and unethical. Also, asking for $1600 for half an hour of labor, then reduced to $600, then $500, and used tactics to push us to proceed due to tenant pressure was unethical. Stay away from this dishonest business. Check if they are actually licensed, bonded and insured.