I have been a client of the Curtis R. Monday State Farm insurance agency for over a decade and I…read morehave always been pleased with the level of service I have been provided. Lisa has provided great guidance and feedback when placing claims and asking questions regarding my insurance policies. Upon losing my mother, Curtis stepped in and walked me through the process of making a death claim, even though he was not my mother's insurance agent. Based on my experience, I would highly recommend the Curtis R.Monday State Farm insurance agency.

Mr. LaBella was my insurance agent for roughly 10 years for home and auto. I never had any issues,…read morebut also never made any claims. A neighbor recently had a tree fall on the roof of her house. The tree branch fell off the neighbors tree and onto her roof. I guess, the law in Illinois is that if a tree falls on your house, regardless of where it came from, it is the responsibility of the homeowner. The branch ripped the gutters off my neighbor's house, broke the porch railing, ripped off the fascia and soffit, damaged the siding, and cracked one of the roof beams (I think it's called a gable). You could see the damage by standing in the yard and looking up into the fascia. I know, from being a homeowner, and having my roof replaced, the cost of repairing this damage is about $30,000 if not more. The shingles have to be removed, and the roof deck (plywood) has to be removed inorder to get to the roof beam. State farm sent someone out, they stood on one portion of the roof, said the roof was fine, and determined they would only pay for the soffit, fascia, and porch railing. Holy S***, are you kidding me!!!! This neighbor has had insurance through Joe LaBella's office longer than I had, and now had to go up on her roof and patch her own roof, through no fault or negligence of her own. Wow, that is cold. I changed my insurance the next month. I will never insure through State Farm again for fear of being in that same situation.

I had been with this State Farm office for 8 years and had my auto and home insurance with them…read more State Farm as a company I have no complaints; however, I didn't really feel as if this office did anything for me....except leave me a voicemail on my birthday wishing me a happy birthday. Three years ago there was a fire on the roof of my condo building and there was water damage in my home because the hall sprinklers went off. I needed all new flooring. I called my agent who essentially told me to go online to file a claim. From there I dealt with reps that were not in this local office. They were all superb. Fast forward two years and my purse got stolen. The locksmith who changed my home locks told me most homeowners insurance policies will cover the locksmith fees. So I called my local rep to ask. I was told no they don't cover that. On a whim I decided to read my policy and it did cover locksmith costs when a purse is stolen with no deductible. So I sent an email with the part of my policy copied and pasted displaying this is covered. I got a personal phone call from Joe himself indicating it was something he never heard of and just didn't realize it was a part of the policy. He apologized and told me I can file a claim online. So I did. Two months later my bikes were stolen out of my communal condo garage. So I just went online to file a claim since this office provides absolutely zero guidance. Well guess what...I then got dropped by State Farm due to my claims history. I found this out by trying to transfer the policy to a new house. A rep called me back stating we can't transfer this, State Farm is dropping you due to claims activity and that was essentially it end of call. Meanwhile, I then could not get insurance with ANYONE. My mortgage broker got me in touch with another State Farm agent that was able to broker out an insurance policy for me. The policy is crazy expensive and bare bones. He explained that insurance companies would rather see one very large claim than three small claims in a 3 year history. He then told me my insurance agent should have explained this to me before filing these claims for me. ‍ I filed 3 claims on my homeowners insurance in an 8 year period. 0 claims on a rental property I have had for a ten year period and 0 claims on my auto insurance with a 15 year history....and I got dropped. Then this office called me when they got notification I was transferring my Auto Insurance to a new State Farm rep to confirm this and ask why! I essentially said everything to them I put in this review. Bottom line, I felt this office had zero customer service skills and little knowledge of how to advise their clients of what's best for them.

We have been with this agency for over 20 years! Tom is always there to help us no matter what the…read moresituation. We strongly recommend Tom Hallberg Allstate Insurance Angency for all your insurance needs. We have our auto and home insurance with them! Sincerely, Mr. & Mrs. Robert Rudow

Tom Hallberg Jr I have been a coustomer of Toms for 20 years now, he has always been helpful and…read morecaring to do best for me.

Joe is very knowledgeable at what he does as wealth adviser. We could not have fallen into better…read morehands. Great team work, too, with staff.

They did my taxes for me. They researched to see if there was a tax credit for the new furnace and…read moreA/C unit we had installed in 2020. Unfortunately no, but appreciated the effort. Fair and kind outfit. I would recommend them.

Exceptional Service - Felicia is the Insurance Agent Everyone Needs!…read more I cannot say enough great things about Felicia and the level of service she provides as an insurance agent. Working with her was one of the most thorough and reassuring experiences I've ever had when dealing with insurance. From the very beginning, Felicia took the time to truly understand my needs. Instead of just quickly providing a quote like many agents do, she asked thoughtful and detailed questions about my home, lifestyle, coverage concerns, and even potential risks I hadn't considered. It was clear she wasn't just trying to sell a policy -- she genuinely wanted to make sure I was properly protected. What really impressed me was her ability to explain complex insurance terms in a way that actually made sense. Insurance can be confusing, but Felicia broke everything down clearly so I could understand exactly what I was paying for and why certain coverages were important. She made sure there were no gaps in my coverage, which gave me a lot of peace of mind. Another thing that stood out was her professionalism and responsiveness. Anytime I had a question, she responded quickly and with detailed information. She never made me feel like I was bothering her, and she was always willing to walk me through different scenarios to help me make the best decision. Felicia is also incredibly proactive. She looks for ways to save you money while still maintaining strong coverage, which is something I truly appreciated. It's rare to find someone who balances affordability with protection as well as she does. In a world where many people feel like just another number, Felicia makes you feel like a valued client. Her knowledge, patience, and dedication to making sure her clients are well insured truly set her apart. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and genuinely cares about protecting her clients, I highly recommend Felicia. You will not regret working with her! 10/10 service -- I wish more professionals operated with the same level of care and integrity.