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    Edward Jones - Financial Advisor: Don Brock

    5.0 (1 review)

    Services - Edward Jones - Financial Advisor: Don Brock

    Investment management

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    8 years ago

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    Frost Bank

    Frost Bank

    (7 reviews)

    I LOVE Frost Bank!…read more LOVES: 1. The customer service number (even the 800 number!) is always answered by a human being. This is THE MOST attractive thing about them! I cannot complain about customer service. 2. The girl that opened my account called me at 30 days, 90 days, and a year after I had my account opened to see how I was liking it. They might even call at 2 years! 3. Sometimes we OD our account (I know! Bad!!) and most of the time they refund the fees...sometimes even without us asking. 4. The mobile app is great and easy to use and you can even cancel or freeze your debit card there in case it gets lost. 5. Website is hugely functional and I can do practically anything I need to do there easily without having to hunt. There are some improvements that could be made. (I updated these from a list of 5 to 2 from my initial review. So many improvements have been made!) 1. I would love a location in Denton or Corinth. I'm so happy they opened a Lewisville branch! 2. When you leave the website and go back, the login screen doesn't appear. It just says "Welcome -your name-!" And when you click my accounts, it errors out and makes you sign in. It would be much more convenient if you could just sign directly in.

    Best banking experience of my life. I have been with them for three years and have no intention of…read moreever changing. The best customer service I've had at a bank. Unlike plenty of other banks I have experienced, this place is honest in policy and practice. Nothing sucks more than feeling ripped off by our own bank.

    Edward Jones - Financial Advisor: Don Brock - investing - Updated August 2026

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