I've banked here for several years. The ladies all know me by name. I've been very pleased with…read morethere services & professionalism. I highly recommend them.

I had a account with this bank for over 1 year the ladies that are in there was friendly except…read morefor one witch her name is Debby I had to deal with her in the past she was not friendly toward me she really got mad at me for wanting to dispute some charges on my account I couldn't stand her the first time person I told everybody that was in people state bank in Spencer that day she is worthless and the bank manager is an idiot as well as Debby i do not recommend this bank to my worst enemy

People probably do not usually shop for financial advisors on Yelp but if you do, you found the…read moreright guys. You can trust Chris and Chad to be thorough and professional (as well as pleasant) and to look out for your best interests. I have known them for many years and you can depend on their integrity to be in your corner first, not their own bottom line.

Very pleased with service and care they have shown to me and sensitive financial needs. I trust…read morethey have my best interest in mind.

This is not a critique of the branch but of online banking. I have had my mortgage with Chase for…read moreyears. I recently moved to Bloomington and tried to open a checking account online. BECAUSE I already have a mortgage with them, I cannot open a checking account. Hours on the phone with customer service and the result is "only by visiting a branch can you get cleared to open an account" For a senior citizen, living in assisted living without a car, visiting the branch is, to say the least, challenging. Chase touts their accessibility, but that is all talk and no action. I was told years ago, in business to "under promise and over deliver" Chase online banking does just the opposite. They overpromise and under-deliver.

Chase Bank partners with crooks. Businesses that have F-minus ratings with the better business…read morebureau and do not allow for ratings (because the reviews would be dismal). I have learned about this the hard way. Was cheated by a business operating out of who knows where -- they said Florida but the defective item was sent from So. Carolina -- I challenged the charge because the company sent me a piece of junk-yard auto part that was both the wrong part for the make/model and model requested AND was not remanufactured as contracted. Chase Bank, rather than losing a sketchy business client, told me to go pack sand. Ha! Ha! I had to fax all the details and copies of correspondence. (Who uses fax anymore? what is this, the stone age?) To collect all these documents was like filing federal taxes. so 3 hours of waster time and massive frustration. Thanks Chase! Thankfully, where are many credit card companies eager for my business. AVOID CHASE. They are and enable crooks. tfs

Crane Credit Union is the best of the best from my experience. We moved from Centra Credit Union…read moreabout 5 years ago. We have good financial capability and Centra treated us like a child. We moved our banking to Crane and it was seamless. Mike Jackson in Franklin, IN is the best. We walked in, told him the deal, opened our accounts, told him what we needed and it happened with no BS. It was a great process. We were treated like Centra should have treated us after 25+ years. Crane has been great, I would highly recommend Crane and Mike Jackson. Great job Crane!

Auto loan rate is good, but there is no easy way to pay it. The branch closes too early to get…read morethere after work every day except for Friday. You go in on Friday like all the other working folks and the line is out the door.

The staff is amazing! Great customer service is great. This bank does not like to loan money. I get…read morean excuse every time my family or I apply for a loan. 815 credit score, 28 year customer, and steady job. This bank is not loyal to their customers.

I've been banking here a long time because I believe it is the best bank in town. They have free…read morechecking. Lots of locations all over town. Every one I've been in has been very attractive, and everybody has been extremely friendly. Also, it is a locally owned bank. If there's anything you don't like about your bank, you should check this bank out.

Lane and John, the branch manager,are wonderful to work with for any kind of banking need you may…read morehave! Lane has helped us set up a checking and savings account while we processed our construction loan for our new house. Regions funded the project and is financing our mortgage. They are personally invested in our service and satisfaction. Lane's hand written thank you card after our first meeting was an unexpected but an appreciated personal touch. I highly recommend their services and look forward to banking with them for years to come!

Overseas wire transfers kept failing - I kept having to return to try, try again. EVERY TIME there…read morewas a problem. The worst bank manager I've ever met told me it was my KARMA that the wire transfer was not working. YES. That's right. NOT their banking system. Somehow, MAGICALLY, it was MY fault. YES. She REALLY DID say it was MY KARMA. When is this neoliberal magical thinking BS going to stop. And she had a bad attitude & ARGUED with me when my dog would not eat their dog biscuit. Went to Chase - NEVER any problems at Chase.

I absolutely love this bank! We switched here many years ago and the customer service has been by…read morefar the best we have had at a bank since the day we started banking here. My current favorite is Stephanie, today when I walked in she was very friendly, addressed me by name and asked how mutual friends were doing. I know they were super busy but she took the time to actually have a bit of conversation. She then proceeded to direct me where to go for proper assistance, she was training a teller and taking care of the drive up window at the same time. All while remaking pleasant, didn't get flustered and handled it all extremely well. Customer service can be lacking sometimes, not at this location! I They have a private parking lot and drive through window-making life easier all the way around!

Beware of this bank. Do your research. If you are the type that has plenty of money I guess it…read morewould be ok. However i sometimes live paycheck to paycheck. This bank will leave items pending(meaning they take the money , but its pending) so none of the total balances add up. NEVER. Then if you overdraw $4.75 (four dollars and seventy five cents) it could cost you 8 overdrafts at $35 bucks each. They will not work with you. GO TO ANY OTHER BANK!!!!

Sisi was incredibly helpful and responsive to my all my questions when getting me set up for new…read morerenters and auto policies. She made the whole process painless and easy. Thanks so much!

Ms Madison always has a great attitude and she accomplished something no one else has been able to!…read moreVery helpful. Love these guys!!