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Edward Jones - Financial Advisor: Stephen Steele

5.0 (1 review)

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Top Flite Financial  - Top Flite

Top Flite Financial

(24 reviews)

My wife and I purchased our first home together, and Top Flite could not have made the process any…read moreeasier. Our first child was due 4 weeks from the day the offer was accepted, so we were in a time crunch to get the house and nursery set up for our newborn. Top Flite got us closed in 11 days!! I call my child a true blessing everyday, but I tell you what, Top Flite was also a true blessing to our family! I had the house and nursery set up just in time for my wife and newborn to come home to. Shout out to my loan officer, Devon Feager, for the low rate and costs. Thank you for answering all my questions, and walking me through the process from start to finish.

BEWARE - DO NOT DO BUSINESS WITH THIS COMPANY…read more This was supposed to be a simple 45-day cash out refinance. It turned into a 106-day nightmare filled with constant errors, missed deadlines, and almost no communication. We only stayed in the deal because our loan officer, Jon, was helpful but the rest of the company was completely disorganized. The loan processor Nick repeatedly made mistakes, and we were given closing dates over and over that never happened. At closing, several debt payoff checks issued by Haven Home Equity were incorrect and did not align with the official payoff statements we had already provided. We informed our loan officer that some of the accounts were already closed and that we intended to negotiate those balances ourselves. He advised us to handle the negotiations directly, pay the accounts ourselves, and then submit updated payoff statements along with the unused checks. We were told that once the accounts were verified as paid, corrected checks would be reissued to us immediately. We did exactly what we were told. Haven Home Equity now owes us approximately $29,000--money that is in our mortgage and accruing interest over 30 years that we never received. This has delayed our full home renovation and forced us to hire an attorney. The only response we've gotten is from our loan officer saying "he hasn't heard back from anyone." This level of incompetence and lack of accountability is unacceptable. We started this in November and it is end of April and we are still dealing with this. There are MANY companies out there who provide quality service . Do yourself a favor and find another company to do business with. Proceed with extreme caution. If you have questions leave me a comment and we can connect.

Edward Jones - Financial Advisor: Stephen Steele - financialservices - Updated June 2026

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