Worst wait time. Never on time. I have been visiting this practice for many years. Each year…read moregetting worse on the appointment. They should learn from before on the better way on scheduling an appointment. I know it is hard to predict how long doctor has to take care each patient but it shouldn't be that difficult. For me looks either double booked or between one and another appointment has very short gap. One time I waited for one hour before get called in. Then in the room.waited for another 30 min. There is nothing wrong with the doctor, it is just frustrated have to wait so long. It is kind like profit over patient time.

After a follow up appt with the NP, I remember walking out thinking, "What a waste of time!" as…read morenothing was done and no new info given. Several months later however, I was billed for an EKG that I supposedly had at this follow up. Reviewing the medical notes a week after the follow-up, THERE WAS NO MENTION OF AN EKG, nor a copy of any results. Several months later when they tried to bill me, I refused to pay for an EKG I did not have. So I reviewed my file again, and there was a BLANK EKG RESULT there that hadn't been there before. I still didn't pay, but they got my health ins to pay for it.

I don't feel Dr. Tam provides quality care for my mother. He has a hard time remembering the…read moredetails of the conversations we had previously and reminding him during an appointment wastes a lot of time. He can only cover one topic per appointment, so it requires 3-4 appointments for him to cover all the ailments for a typical patient. He also promised to do certain research in between appointments but did not do so, so he is unreliable as a doctor. Overall I would only recommend Dr. Tam if you have no other options. Ultimately I decided to switch to another provider to get better care.

Met his NP. She said she would refill a bunch of prescriptions for me. She did not. I'm on the…read morephone on an extended hold to try to straighten this out but confidence is low they'll do any f-n thing. Avoid at all costs.

I got fed up with waiting weeks if not months to see my primary care doctor or going to urgent care…read moreif I needed to be seen quickly. With Dr. Lippey I can come in to see her on short notice and get care without being rushed or given a prescription for meds I don't need. She gives personalized care and is attentive and accessible. Her office is relaxing, welcoming, and overall stress free.

Dr. Lippey Now has her own practice in Redwood City now. She definitely is the best doctor I've…read morehad. Very caring, and spends a lot of time with her patients. In this world where there's less and less human connection, and Doctors barely spend any time with you-- Dr. Lippey is the opposite. I've been so frustrated with how hard it is to get simple questions answered from other doctors, but that's not the case with her.

I unfortunately have had a similar experience to the other folks who have posted 1-star reviews. My…read morefirst few appt or two seemed to go well, but after a short time I began to experience quite a bit of the guilting others have mentioned and feeling like Dr. P was not listening to me AT ALL nor interested in my answers to his questions to inform a treatment protocol that should be unique to every patient affected by CIRS. The last straw was trying to refill my cholesevelam in the fall before I moved to the desert and left my home pharmacy, him refusing to refill it and instead demanding an appointment before he'd write the refill. This was very confusing and contradictory because--in spite of my tent I'd been living in for 5 mos. in the background of the last video visit--I was told not to contact him again for my next visit until I had left my moldy circumstances (something I had been actively trying to do for several mos. at the time). I had told him this, but he managed to forget every time we met, when he'd ask me again if I rented or owned my home. Moreover, he committed several of the major blunders of MDs in the environmental illness arena: ordering thousands of dollars of testing without explaining much of that testing to me (like Nagalase?)--some of which I had to take entire days off of work and drive hours to the "right" lab to get--and being generally quite insensitive to my financial constraints (I am in academia and have a limited budget, so I was living in a tent since Jan. 2023); refusing treatment (but then badgering me via his office manager for a follow-up appointment?); overcharging by $250 for my last appointment with him because I didn't want to be rude and tell him he was repeating himself with information from a prior video visit and I was disconnected for a few minutes because--guess what--I was trying to follow doc's orders and live outside at the time; and approaching me, particularly in my final appointment, with bullying and a "my way or the highway" attitude. I had reported no discernible health benefits from doing an extremely restrictive diet and instead a jump in my MMP-9 lab and a noticeable decline in quality of life, as I love to cook and I was already eating high quality foods and avoiding gluten, cow dairy, and processed foods before partaking of the special diet. Yes, many folks with CIRS have a mast cell issue, but I don't think I'm one such patient, and I've frankly noticed benefits from other and less restrictive diets like no-amylose and paleo, which I already emulate in my everyday life. Every patient is different, but he seemed to be ignorant of this and got very, very angry at me when he asked me to do the diet for another 12 mos. and I refused. He made some discouraging remarks to me that made me cry after my appointment (bc like many folks with CIRS, I am very type A, was diligently following every other protocol, and tend to be a "people pleaser" and rule follower ... so bucking an MD is no small thing to someone like me), telling me I wouldn't "get well" without doing as he said. He also asked me how my "hives" had been since doing the diet, and I felt VERY alarmed--it was clear he hadn't reviewed my intake paperwork, in which I indicated it had been years since I last got hives--and felt also increasing alarm about having been asked the same questions over and over about owning my home. He also managed to forget that I was based in Southern Cal when he made some Bay Area recommendations to me. It became abundantly clear in my last visit that this doctor--who charged 700+/hour--had NO IDEA who I was, and seemed not to care nor remember anything about me. It also became clear when he refused a refill and demanded a follow up that he had already forgotten his last words to me. I have no doubt that Dr. P has helped a lot of people, particularly folks who are extremely sensitive or suffer from debilitating Lyme. If you like a dictator for a doctor, he's your man. He's also struggled with Lyme and mold himself, but then again, so have many other practitioners in this field. I am now seeing an ND who is also very well-versed and has had personal experience with mold toxicity. She has an excellent bedside manner, is less than half the cost of Dr. P, sees me as a human, and is reachable and responsive by email if I have follow up questions, but indeed I'll be the first to admit that most of my improvements in health have been a result of educating myself and my own diligence and dedication to getting well. Most of my Shoemaker labs as of February this year have returned to normal and nearly all of my worst symptoms have dissipated completely, but with little help from Dr. P as my last visit with him was almost exactly a year ago, this past June (when he got angry and refused care). If you want a collaborator in your health and someone who cares about patient education and sees their patients as individuals and humans, find someone else.

I've been seeing Dr. Patel for a little over two years…read more The 4 years prior to seeing him, I had been living in a house with mold, but I didn't know about it. I had been slowly declining: less energy/enthusiasm for life, constant headaches, poor sleep, poor digestion, I was constantly getting ill with this or that. I saw a number of doctors, one of which told me I had mono (it seemed to fit). Almost two years later my wife found Dr. Patel and I went to see him. He was the first doctor who really listened to me. If I told him about a new symptom, he took it seriously. His testing was thorough. After being diagnosed with mold illness and Marcons, I began treatment. It has taken two years, but I feel more energetic than I have in a loooong time. My brain works again, I can work out again, I can get the occasional bad night's sleep and still function, my headaches are nearly gone, I sleep through the night. To say it is a complete transformation would almost be an understatement. I deeply respect and appreciate Dr. Patel. I feel like I have an ally and friend in my doctor for the first time since moving to California 12 years ago.

Very nice area, lots of parking and doctor was on time and very efficient. Highly recommendread more

Insurance fraud and/or incompetence. Either way, avoid. I…read morescheduled an appointment for a routine check up as a new patient. My appointment lasted less than 15 minutes and went through all the normal practices like taking blood pressure, height, weight, etc. Nothing special at all. A month later I was hit with a bill for almost $500 because they coded it as a non-preventative visit saying that taking my vitals is a separate code. Absolutely not. Then, when I explained that even if that was true, the CPT code they used was for appointments that are longer than 45 minutes, they said it was because it accounted for the time the doctor took to take notes. I was in the room with the doctor for less than 10 minutes, and if it takes him 25 minutes longer than the entirety of my visit to write standard notes (WITH THE HELP OF AN AI ASSISTANT) then this clinic is incompetent to say the least. While my initial appointment was quick and painless, the surprise billing and dizzying redirection of the staff completely soured the experience. Would strongly recommend reconsidering going to this clinic on all accounts.

I have been battling mysterious chronic illnesses for 20 years now. Pacific Frontier has been the…read morefirst to make progress with my condition, not to mention take me seriously. They noted that I was already diagnosed with Lyme Disease, so they tested me for other tick-borne infections. Sure enough, I'm positive for three. They've also been the FIRST to make any progress with my leg issues, which swell tremendously and turn dark purple. Not only that, but they've been the first in 20 years to take my chronic pain seriously! While we still have a long ways to go, my experience with their caring staff, the doctor, and level of understanding has been a God-send. Yvonne is the first person to handle my medical case in any doctor's office who actually takes the time to listen to my input. My only suggestion to potential clients is to be aware that calls and messages can take a while to be responded to- so be prepared. Have a GP on hand as well for urgent or general health situations.

DO NOT GO HERE!!! I…read morewish I have option to assign a negative 10 star rating! My daughter was treated by Jennifer Sugden, N.D. She prescribed 4 different antibiotics simultaneously (She does not have a medical degree and I am not sure if she is legally eligible to write prescriptions) that caused my daughter's body to fail. We had to admit her in emergency as excessive "unheard of doses" of antibiotics resulted in neutropenic fever (neutrophil below 1000). She was in serious condition before we could bring her back home after a period of hospitalization. We were seriously worried of her survivability! Now my daughter's has developed resistance to several antibiotics. She is still struggling with issues created by excessive antibiotics. Given our experience, I SHALL STRONGLY STRONGLY STRONGLY RECOMMEND TO STAY AWAY FROM THIS PLACE!

The more the research I do, the more it seems like finding a doctor…read more capable of helping someone truly heal might be few and far between. Before my son started working with Dr. Patel, he was too sick from Lyme disease, multiple co infections, and mold poisoning to get out of bed or leave the house. And now, thanks to Dr. Patel's help and my son's willingness to do anything to feel better, he has his life back- and he feels great every single day. I've never witnessed anything like it. I am truly filled with gratitude, Dr. Patel. There aren't enough words to express how thankful I am. Thank you so much.

My son is almost completely better because of Dr. Patel. He has been dealing with Lyme +…read morecoinfections plus mold poisoning for years. Before Dr. Patel, my son was seen by several physicians. No one was ever able to help him, or even properly diagnose him- in fact, other physicians just made things worse. If anyone has ever dealt with a complex health condition, they've likely been disappointed by the lack of care they've received- I know this has been our experience- until Dr Patel. I'm still in complete awe- because Dr. Patel's care and guidance has been so effective for my son. The healing process is slow, and naturally there have been fluctuations along the way. But I can say beyond a doubt, that with each month that passes, my son is getting closer to full remission. He is getting his life back. I actually cannot believe there are so few reviews, because Dr. Patel is honestly the best doctor we've ever found. He is open-minded and forward thinking. He's always up on the latest research. His prices are incredibly reasonable. Susie, his wonderful assistant is highly responsive and also very knowledgeable. We always get all of our questions asked. Individual results vary depending on how a patient participates in their own recovery; this isn't a passive experience. If you want to get your life back, then you'll do everything within your power (because your life actually does depend on it.) Dr. Patel will give you the right care and ensure you're going in the right direction, every step of the way. I am deeply grateful to him for the expert level of care he has consistently provided to my son.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

I saw Dr. Chan today as Dr. Lin was out of the office. I couldnt have been more pleased with him as…read morewell as his nurse. He listened to what I had to say and most importantly was non-judgmental. I had not followed what a prior sports medicine doctor had told me, and he never once criticized me. He actually ended up giving me lots of advice on how to deal with the pain - and instead of throwing a bunch of pills at me - he asked "well I hope Aleve is ok"? We both chuckled. Oh he also encouraged me to use things like epsom salts and whatever else was helping me feel better. He also laughed when I told him Id get my tetanus shot at Costco and told me 'nope - youre not leaving my office till its done'. He's got a great sense of humour, very easy to talk to, and cares about the health of his patients. While Im not technically his patient, I was told I could easily have him as my primary care if Id like that. If youre undecided, or have fears about going to the doctors (Ive had my share of them this year alone), I wouldnt hesitate to go see him. Ive never felt more sure about choosing a 'right' doctor. and Dr. Lin is incredible too. I feel like with either doctor you cant go wrong. So far - with everyone Ive met at PAMF Redwood Shores, I have NOT been disappointed. Everyone Ive met has been completely helpful.

Dr Albert Chan has been my primary physician for a number of years now. I have found him to be…read morefully knowledgable in the medical field, professional yet "human" when treating me as a patient and always interested in my well being. He took the time to not only direct me to take appropriate tests, lab work and see specialists when needed, but he also took a holistic approach. He reviewed my physical, mental and emotional care needs. I gave Dr Albert Chan 5 stars because he deserves it. I hope others who might not be so lucky to have a Physician with his credentials and character may have an opportunity to see if Dr Albert Chan is the right Doctor for them.

Dr. Phillips found & diagnosed my t2dm in 2018. Then recommended me to a good endocronologist…read more Dr.Phillips was easy to talk to & she was friendly & explained everything well.

We have been seeing Dr. Philip for the past 2-3 years. She has been very supportive, referred us to…read moreincredibly knowledgable specialists when needed, and truly cares about our well-being, our preferences, our constraints and our needs and suggests a treatment solution that fits well. She is very conservative with her prescriptions, and she would try everything possible before starting a new medication. She would always make time to answer every question we have, and is never in a hurry. The team at Dignity Health are excellent too - they've always treated us well, and were quick in responding to our questions / requests. Bottom line - she's an excellent family care physician. If you're new to this area and are looking to start a relationship with a family-care doctor, look no further.