This place saved my daughter and myself's life thank you Dr. Harris and Yvonne for all that you did for Ashley and I We have our life back and we just managed the fatigue we live with, but we're alive and doing well Trust the process to anyone that's considering going to Pacific frontier medical they know what they're doing. It is a long journey back into your body, but focus on what you accomplished not what you have lost. Each day I would focus to see what part of my body was gonna work correctly and I just put 1 foot in front of the other no matter how bad I felt in God is good. I have my life back today and so does my daughter. read more

I have been battling mysterious chronic illnesses for 20 years now. Pacific Frontier has been the first to make progress with my condition, not to mention take me seriously. They noted that I was already diagnosed with Lyme Disease, so they tested me for other tick-borne infections. Sure enough, I'm positive for three. They've also been the FIRST to make any progress with my leg issues, which swell tremendously and turn dark purple. Not only that, but they've been the first in 20 years to take my chronic pain seriously! While we still have a long ways to go, my experience with their caring staff, the doctor, and level of understanding has been a God-send. Yvonne is the first person to handle my medical case in any doctor's office who actually takes the time to listen to my input. My only suggestion to potential clients is to be aware that calls and messages can take a while to be responded to- so be prepared. Have a GP on hand as well for urgent or general health situations. read more

DO NOT GO HERE!!! I wish I have option to assign a negative 10 star rating! My daughter was treated by Jennifer Sugden, N.D. She prescribed 4 different antibiotics simultaneously (She does not have a medical degree and I am not sure if she is legally eligible to write prescriptions) that caused my daughter's body to fail. We had to admit her in emergency as excessive "unheard of doses" of antibiotics resulted in neutropenic fever (neutrophil below 1000). She was in serious condition before we could bring her back home after a period of hospitalization. We were seriously worried of her survivability! Now my daughter's has developed resistance to several antibiotics. She is still struggling with issues created by excessive antibiotics. Given our experience, I SHALL STRONGLY STRONGLY STRONGLY RECOMMEND TO STAY AWAY FROM THIS PLACE! read more

Pacific Frontier Medical has changed my daughter's life and I am so grateful to have found this clinic. For 3 years my daughter suffered, It was awful! She was seen by 11 doctors, different specialties who couldn't figure out what was wrong with her therefore they didn't believe there was anything wrong with her and most would say 'that it was all in her head', umm yeah the Lyme bacteria was in her head/body. We where referred to Pacific Frontier by Optimal Health Spectrums Clinic and I cannot even begin to express in words how thankful/blessed we where to have found Yvonne Sorenson! My daughter is functioning again and has hope for a better future. Absolutely worth every cent I have paid them. They helped find the root cause of the issue and addressed it. Please know that there is hope. I highly recommend Pacific Frontier Medical/Yvonne Sorenson PA. read more

Looking for a Lyme doc. Called and the receptionist is very rude and wants $800 for consult. Crazy prices. I asked about these negligence cases and she was dodged me a bit. Garlic IV, put a insane cocktail of things into people? https://lymescience.org/steven-harris/ I knows it hard to find a good doc but do your research and follow your instinct!!! read more

Pacific Frontier out diagnosed and out treated doctors from UCSF and UCD. Our son who was supposed to need a wheelchair for the rest of his life for a rare, degenerative, neuromuscular disease (misdiagnosed in the UC system) is walking. He's off all the muscle relaxers, nerve pain meds, and narcotics the UC system had him on too. The treatment wasn't easy, or fast, but it was effective! Bonus, no condescension and they listen! We are so grateful for Pacific Frontier! read more

Sad to hear they are still a disorganized mess. Steve was great in the beginning but he's got too many patients & too little oversight. More often than once I waited over 4 hours. My chart was lost for nearly 2 months. Prescriptions and& supplements were changed at every appointment but they never thought to have you get off of any unless you asked. They'd been investigated for lack of oversight - I think it was by the state medical board - I can't find that info online anymore-two or three patients were hospitalized due to being on about 50 prescriptions/supplements at a time including IV garlic and ketamine. I was hospitalized three times w/ septicemia when I on IV antibiotics because no one was paying attention. We were going broke paying for all the supplements. I feel that Steve is exceedingly knowledgeable but the disorganization makes it dangerous. read more

I can't thank Dr. Harris enough for taking my son as a Lyme patient last summer. He is finally better after almost 2 + years of battling this insidious disease. Dr. Harris not only has a vast knowledge of lyme therapies and protocol but also a much appreciated relaxed communication style that puts the patient and family members at ease as he patiently answered all our questions and concerns. His staff is also top notch. We have been going to the clinic weekly for IV infusions and dressing changes through the port in my son's chest. What made the long drive and infusions bearable for us was knowing that we were getting amazing care from Nurse Honey who is not only incredibly competent but has such a warm way about her that she immediately puts you at ease. She takes such a gentle yet thorough approach while she does the procedure (putting the needle in, cleaning the port etc...) that it's reassuring and calming for the patient (as you can imagine, this can be a super stressful situation). We will actually miss seeing her every week but are super grateful that my son is finally on his healing journey. read more

I literally owe my life to Dr. Harris and his team at PFM. The office has a very high demand and every patient is a complex case. They do their best to take care of everyone. When I started here 5 years ago it was a much smaller group with only Yvonne, Dr. Harris and Dr. Grieder. Dr. Harris told me today I was originally in his top 8 sickest patients. His wisdom and knowledge guiding my care has lead me to where I am today. He has an amazing team who all bring their own expertise to make the clinic better for all patients. Things do get lost and mixed up occasionally and wait times for doctors appointments are usually late, but those things don't matter as much to me, because I understand how crazy it is to be caring for hundreds of patients who are very very sick. I never felt rushed and always felt like each doctor took the time to answer my questions. My journey was never easy and there were many bumps in the road, but I knew I trusted Dr. Harris and was confident that he would lead me to health. I'm happy to say today I was told lovingly by him, "be free and fly". I believe in PFM and am so grateful they have helped me on my journey to health. My recommendations are: 1. Get a fax to best communicate with this office. I subscribed to a service that made my scanner/email into a fax message. 2. Stop eating gluten and dairy for sure but look into the autoimmune pales diet. Diet is huge in a successful treatment. 3. Don't define yourself by having Lyme, instead recognize it is one part of you but it's not all of you. 4. Trust the process. My treatment took 5 really long and tough years but it gets better. read more

Absolutely wonderful physician. Super intuitive, and kind. Smart as can be. Cares deeply. Helps me so much again and again... and i've been on a long Lyme journey... for many, many years before I met Dr. Harris. I've been treated by some of the leading Lyme Literate physicians on the east coast for several years. Reading the negative review by EA- inconceivable- seems impossible to me. All of the staff have been welcoming to me, and incredibly kind and helpful. I've been going there for over 5 years- so, I know these folks really well. They all care deeply. Not just there because its a job. I am doing so much better. Dr. Steve Harris rocks! Jeanne F read more

I've been a patient of Dr. Harris' since 2012 and him and his staff are very caring, compassionate, and amazing people. I fly out every 4 months to see Dr. Harris. Even though there are some amazing doctors here on the east coast, and despite how much money I would save, I will not see any other doctor. I lived in San Jose when I found PFM in June 2012 and started seeing Dr. Grieder (who was just as great.) I got so sick, my mom had to move me back to North Carolina in September 2012. I have never had an issue with not getting a response back even when I ask the most tiniest, silliest (in my mind) questions. The longest I had to wait for a response was a day and a half... With urgent questions or situations they are back on the phone with me within 30 minutes to an hour. Dr. Harris himself is such a wonderful doctor, he has helped me so much, has always had encouraging words during my hardest times and has the ability to make me laugh and gain confidence. He's worked with me very closely on my treatments and listens and addresses my concerns and questions. The staff is really great as well. Very helpful, friendly, and easy to work with. I'm very happy I found PFM, I can't thank them enough for all that they do. read more

I was diagnosed with chronic fatigue syndrome in approximately 2017 and it essentially impeded my ability to function. I had to reduce my workload which was devastating as a young ambitious entrepreneur. Pacific Frontier Medical has changed my life and my gratitude cannot even be expressed in words. They are absolutely worth every cent I have paid them. My business is now thriving and my income has more than tripled because I am functioning again and able to reach my potential. These doctors are the best I have ever had and I have seen many many traditional doctors/specialists. Dr. Harris and Dr. Sugden have never failed me. They make such a good team. I have sent several patients to them, especially when archaic traditional medicine fails. Please know there is still hope. I highly recommend Pacific Frontier Medical. They do what it takes to get to the root cause of the issue and address it. read more

DO NOT GO HERE. I've been a patient here for three years and went to Dr Shaw originally in Los Altos for Vitamin B shots. This evolved into many blood tests, ongoing appointments all Out Of Pocket since not covered by Healthcare Insurance. Fast Forward 3 years later and over $5,000 out of pocket and a 21 minute phone calls becomes $300 instead of being a 20 minute phone call as scheduled and the doctor is the one who calls you so he dictates time on the phone!! This was suppose to be $225 only. I confirmed several times that I only needed 20 mins. At the end of the call Dr Shaw started repeating information to keep me on the call longer. I don't trust Dr Shaw or Sheila after this experience and all my trust is completely gone not only to do the right thing but also for medical advice. Who charges $300 for a 20 minute phone call - disgusting!!! This is a racket. Giving holistic health an event worse name than already is now because scamming people out of money. They even charged a cc that they had on file from 2018 which I did not authorize to use for the transaction. DO NOT GO HERE and seek professional health care services. read more

I've been seeing Dr. Harris since 2008. I've basically been sick all of my life but became severely ill by 2000. Took me 8 years of searching to discover I had several tick-borne diseases and find Dr. Harris. He has quite literally saved my life a number of times. He is THE best at knowing how to treat chronic tick-borne diseases. Extremely knowledgeable. When I have been at my sickest and in fear for my life he took excellent care of me and always made me feel safe, that I wouldn't die. He is supportive and understanding and very encouraging especially when I have been at my lowest. And under his care I am not only alive but greatly improving my health! Pacific Frontier Medical has gone thru many changes over the years. Some staff/doctors have left, some have come. Dr. Harris has evolved in his ability to not only handle the most extremely complex patients on the planet, but in his ability to run his practice smoothly while always dealing with an extremely high number of patients. In past years there were some hiccups and growing pains. But now his practice is solid and runs smoothly. Yes, they don't bill insurance. No Lyme-literate doctor does. Yes, they're expensive. But actually they're far cheaper than other specialists (my CFS MD is nearly twice the cost for a visit). Yes, if you're a new patient you may not be able to see Dr. Harris himself right away. But Dr. Harris has a highly trained and very talented group of practitioners who all collaborate well together on all their patients. Yes, you can't usually reach a person directly when you call. But they have set up a very clear process of communication with their patients in order to help the maximum number of patients in the most efficient way possible. Unfortunately "chronic Lyme" is an exploding illness in the world and there aren't enough practitioners with sufficient training, knowledge, and experience to help all the patients that there are. So yes, this practice is extremely busy. Yes, there are at times long wait times. But this is because all of the practitioners of PFM give each patient the time and attention they need. You never feel like you were rushed out at the door without time to talk about everything on your list. I greatly appreciate that and always plan to expect some wait time and never mind waiting. If you have a severe, chronic tick-borne disease you won't find more knowledgeable doctors and more supportive, compassionate staff (compassionate does not mean they are there to listen to all your complaints related to your illness... see a therapist for that... but if you can't recall info right away or can't stand for long without going faint, they are incredibly understanding and will take care of you). If you've been sick for a long time expect your recovery to take a long time as well. Have patience with yourself and your doctors. With Pacific Frontier Medical you will be in some of the best hands for tick-borne diseases on the planet. read more

If you can avoid them, do so. No one picks up the phone. You can't speak to anyone and when you call you can only leave a message. I tried all the different voicemail boxes and nothing. I've left many messages with no return phone call. Tried to get my medication order filled and nothing. No answer, no call back. Not sure how they are in business with this horrid service. Very frustrating and if I didn't have to deal with them I wouldn't. Save yourself the time and headache and go to an office that actually treats their customers with the basics of respect and provides a minimal level of service. read more

Excellent and knowledgeable doctors. Experienced,kind, caring, patient nurses /office staff. Always clear communication and staff returns phone calls. read more

An absolute and utter nightmare. I have gotten off the phone literally sobbing and cussing one too many times with this office. The way they treat patients makes me feel so deeply disregarded, treated like a number, and taken for a fool. They are after your money. I think this practice is either a racket, or they just have fantastically dysfunctional administration. Either way there is no excuse. Now I am not the kind of patient who is looking for reasons to feel victimized. I am very proactive about my care. After struggling with Lyme for 16 years, Dr. Harris was recommended to me by a trusted friend, and he is a good person- the one time I actually got to see him, I got a false hope. I have been giving this office business for a year and a half, and only once have I got to actually see/talk to Dr. Harris. They will only let you rotate into his schedule, so you have to interface with nurse practitioners and other doctors three out of four times- which might make some kind of sense in a universe where they had competent administration. But alas, they cannot keep track of what drugs you are on, it literally sounds like they have the wrong persons file in front of their face half the time. They repeat back incorrect information about your treatment. The nurses might ship the wrong supplements to you, or forget to ship them. This is compounded when, like me you are a long distance patient- there are all kinds of ridiculous rules that if you live a certain number of miles away from the office, you cannot have phone appointments, and if you are a phone-appointment only client, you can *never* consult with Dr. Harris. He is too busy for phone appointments. You might wait an hour and a half to be seen. Knowing you are a college student, they might tell you to get a $1,500 blood test and not tell you it will cost you this much. Having somewhere to be, 3 hours late now, you might wait in the blood drawing room for another hour, then your blood might be drawn, *before* they mention this test will cost you $1,500. Then you might leave the office in tears. This happened to me my first time there. After a year and a half of treatment here I was totally frustrated with the complicated and expensive regimen and did not want to take their treatment anymore. I was over it, but needed to call in a simple favor- I needed them to sign a statement for my college confirming that my absence was for medical reasons, so that I wouldn't lose my California residence status. They initially agreed and I assumed the letter was on its way. When I called to check to make sure it was sent, the front desk person said they could not write this letter unless I paid for a phone appointment. Why? Because I had not had one in 3 months. Sick with this same disease for 17 years, and they think a lot has changed in 3 months? I resentfully agreed, or rather was forced, into an expensive phone consult with a doctor I did not even want to interact with. I said I was doing basically the same and did not want to continue my relationship with their office, could they please send the letter now. The doctor agreed. I confirmed , are you SURE you understand the nature of this letter? She said yes, no problem. I said do you have the address? I left it on the voice mail like 4 times. She said, yes. It will be sent. 2 weeks later I am calling my school anxiously wondering why they haven't received the letter yet. I get ahold of a PFM office person who explains to me, "oh, we were confused, and didn't know what the letter needed to say, and didn't know where to send it." OK, so your office lost valuable information, then didn't bother calling me to clear this up? I told her the doctor promised me she was sending this letter already and we had gone over the details. No apology, she keeps making it sound like my fault. Then she says, well we can send this letter if you WRITE IT FOR US, and email it to us- we don't normally check our email but we can make an exception this ONE time. That will be $25. That's when I really started losing it. Why are you charging me for this? "If you refer to your new patient packet... you will see that you agreed to our terms of service..." At this point I felt like they were literally going to keep charging me fee after fee for all eternity and this letter would never be sent. I tearfully asked my mother to give her credit card info over the phone to purchase this favor. ABSURD. Did you want to get those supplements? No, I never want anything from your office ever again, and it would be unfortunate for any other human being ever to give these people a penny. These blood suckers will nickel and dime you, lose your file, mix up your information, spring hidden fees on you, bully you into spending more money while making you feel like a huge inconvenience and burden. The opposite of customer service. read more

It's expensive, and since I'm taking the naturopath route, pay every single thing out of pocket. But, after over a decade and half of Lyme being misdiagnosed or mistreated (2+ years of aggressive antibiotics w/ no difference), I am so grateful to have most of my faculties return in the 2 years I've been coming here. I had definite ideas of what I wanted my treatment to look like when I came here (no more antibiotics) but they convinced me to try one more time w a new medicine and then taper off to Ayurvedic and TCM, which has worked for me. Still struggle with exhaustion and focus and I don't know if I'll ever be who I was before Lyme, but that's okay. As long as I'm not the pain-numbed brain-dead zombie I was before I started going here. read more

I have been a patient at this office since 2010. I came to them very, very, very sick and had been turned away by many other Doctors. Unfortunately, that is not an uncommon story. What is uncommon, I have learned in my years navigating a complex illness, is a physycian who will work with you tirelessly to get to the bottom of the problem. With other care providers, if my symptoms didn't fit into a neat little "box" then I would be blown off with a referral to a therapist. Not the case with the Providers at Pacific Frontier Medical. They did not give up on me and would not let me give up on myself. Without this office, I would still be bed-ridden and using a walker...or worse. A word to those who complain that they do not take insurance: You can submit your claim to your insurance company for reimbursement. Even paying out of pocket for my office visits, I am saving money by not wasting time at other less qualified physicians who do accept insurance. It is a terrible situation to be in, that is certain, however, lets not take away stars because of the entirely screwed up medical system in our country. Since there are 4 providers at this office, I will review them individually. Dr Steven Harris, MD - A talented physician with many years of experience treating complex illnesses with success. He would not give up and worked very hard to make sure I recovered from my illness. In addition to pharmaceutical medications, he is also quite knowlegable of beneficial supplements and treatments and does not over prescribe or just fling pills at you. He takes his time with you in appointments and really looks at the whole picture. I have not observed the arrogant or cocky attitude mentioned by other reviewers, BUT I do know he is a no b.s. kind of guy (which I actually appreciate) so I can see how that may be confused. Since he is the head Doctor at a busy office, it's pretty common for there to be brief interruptions during my visit. Yep, it's annoying but at least it's brief. Yvonne Lin, PA - Yvonne is the Physician assistant who I have had follow up visits with. She is a very focused person who can bring a new perspective or idea to your case, which is very nice. She listens and offers reasonable solutions and if she feels Dr Harris needs to be consulted will say so. She is also the only provider at the office whose handwriting I can actually read. Dr Mischa Grieder, ND - brings a holistic perspective to the office as the Swiss Naturopath. A very friendly provider who is AMAZING at helping when you're health is in crisis. He is fast thinking and his broad knowlege of Chinese Herbs, Homeopathics and Pharmaceuticals is a nice thing to have available when there is a proverbial fire to extinguish. His personality will put you at ease and his follow up is very good. I have noticed that "crisis management" really is his wheelhouse which is his major strength but could be viewed as a weakness. Dr Jennifer Sugden, ND - a new Naturopath addition to the office. I have seen her once briefy for a follow-up and she seemed very nice and knowlegable, bringing yet another point of view to the case, which is always welcome. I can't really comment more on her though, since I hven't really been treated by her. The Staff - Front Desk, Nurses, Assistants, billing, managers...everyone else is very nice. They are a fast growing practice and I realize with that comes growing pains. Sometimes the follow through leaves much to be desired but fortunately (or unfortunately?) I am relentless and after a few calls I get a response. After 3 years of very regular visits, I have gotten to know everyone in the office and it really has made a difference in my recovery to know that every single person there is rooting for you. I feel very lucky to have found this practice and maybe I am a little spoiled because other interactions with other providers at other clinics don't even come close to measuring up to Pacific Frontier Medical. Bottom line - for teamwork in reclaiming your health, this is the place. If you want to be given a magic pill that will make your problems go away without any real work on your part, this probably isn't for you. read more

I'm shocked to see any negative reviews about this clinic! I personally have not seen Dr. Harris, so I cannot comment regarding his care. I've been seeing Dr. Mischa Grieder ND, since 2012 for treatment of late stage Lyme Disease, Babesia, and Bartonella. I did lots of research before deciding which doctor I wanted to work with to help me recover from these terrible diseases and parasites. From my initial consult to my current care, I've felt very well taken care of and never taken advantage of financially, or otherwise. I make a two hour roundtrip drive to this clinic because there are no reputable doctors in my county that treat these diseases. I've improved tremendously under Dr. Grieder's care. He's a smart, kind, and genuine doctor who truly cares about his patients getting better. The staff has been nothing but helpful and accommodating. I understand their policy regarding phone consults because if you live within a reasonable driving distance, in person appointments are the preference. It's important for the doctor to see you in person to assess your progress. Anyone newly diagnosed must understand that treating Lyme Disease, especially in the late stages is a roller coast ride, filled with many ups and downs, before you can fully recover. Many times, you feel worse before you feel better due to all the toxins, etc. that are released when the bacteria is dying off from treatment with antibiotics or herbs. I was a "high functioning" late stage Lyme case, with minor to moderate "neuro-Lyme" symptoms, and it's still been a difficult road. The average treatment time for people diagnosed with late stage Lyme Disease is 3 years! Those who are worse off, will likely have a much longer, more difficult road to recovery and may be the reason for some of their negative reviews. I also agree with Kathryn's review regarding insurance. They've always provided me with a bill to submit for reimbursement. And unfortunately, there are no Lyme literate MD's or ND's that bill insurance directly. I believe some people's expectation to quickly recover from a disease that many unknowingly have had for years while it wreaks havoc on several our body systems is RIDICULOUS! True healing takes longer, but will ultimately lead to better long term health. As Kathryn also said in her review, "if you want to be given a magic pill that will make your problems go away without any real work on your part, this probably isn't for you." I'm grateful that Dr. Grieder wants true, long term healing for his patients! read more

I wish I had a better rating to give this place other than average. For $350 a half hour I feel like it's a place you need to have a strong opinion about. For me it's just so so. Closer to 2 than 4. I've been going here for a year and a half to treat Lyme disease. I see Dr. Sugden who's a naturopath I guess. She is quite nice and knowledgeable, and has suggested many things over the course of months I've been with her. Many of which were unfortunately homeopathy. Had to learn that lesson a few times before it sank in. Anyway. So far nothing has worked really. The main thing that got me better so far has been Cowden herbs but I buy those online and not through her office. She also suggested a low carb diet which helped a lot as well though I'm no longer on it. Other than that though it's been a lot of money spent on supplements that just get pissed out. She is very helpful in getting the right tests done and such. Last I was in there she tested my cortisol, neurotransmitters, as well as the actual Lyme test to see if I still had it (I do). It's helpful to know that my cortisol is literally so high it couldn't be charted. At least I know what I'm dealing with. But shit the supplements here are so expensive. Expect to spend no less than $100 extra by the time you leave. And for the love of money don't buy the homeopathy. If I had to gauge dollar for percentage how much better I've gotten I'd say I'm at around 5%. Mwah mwah. If you live closer than 6 hours they're gonna insist you come in for appointments every time. $350 for a half hour is a pretty high price especially when you're coming every 6-8 weeks. Wish they'd change that. They sometimes do phone consults though. Would I recommend it to someone with Lyme? Well there's no one else in the area that treats it for any cheaper. So... I guess? read more

Unfortunately I have to agree with the other one star reviews. My dad has been diagnosed with Lyme Disease and after some research decided to get treated at Pacific Frontier. The first appointment was a consultation with nurse Amy (can't remember her last name). We waited in the waiting room for 45 minutes. After the appointment we were all hopeful because Amy was very positive and had laid out what seemed to be a good plan for him. My dad came back two days later for a vitamin I.V. treatment. Again he waited in the waiting room for an hour, for which they tried to charge treatment time for. Luckily my dad is a smart man and could tell there was something wrong with this place and the treatment he was receiving. The next two days after the I.V. were the worst two days of his life since he had gotten sick. Both he and his friend David, on my father's behalf, tried to reach Amy repeatedly for four days without response with emails saying *URGENT*. Needless to say, with $1,000 down the drain, my father is going elsewhere for treatment. He said to me earlier, "I would write a scathing Yelp review, but I just don't have the energy to." DO NOT IGNORE YOUR PATIENTS. read more

The doctors here are knowledgeable and compassionate. Unfortunately the office staff seem very disorganized and it's very hard to resolve issues. There have been a lot of mistakes with paperwork that cause a lot of grief. read more

When I went to see Dr Harris I was very sick,only weighed 110 lbs and was diagnosed with MS. Dr Harris was very confident in his diagnosis of Lyme disease and said the first day that he thought he could help me with the disease but wasn't sure about nerve damage. I am happy to say I feel great, weigh a little more than I would like to and I am seeking treatment for the residual nerve damage. Thank you Dr Harris! Sincerely, Lynette Mieglitz read more

I am so grateful for them. They have helped me so much. I could not ask for better doctors.

My son has been seeing dr. Harris for 6 months now (we specifically asked to be treated by him and only him), though we were only *privileged* enough to actually meet him on *one* occasion. Dr. Harris is incredibly knowledgeable on Lyme. However. He only has the time to meet with or have phone appointments with his absolute worst cases. This is not something I am assuming, this is something I was actually told by his office. We get, "He is busy with more critical clients" every single month we request to speak to him (a month in advance). Even in very emergent situations where my son has had severe cardiac abnormalities, brain abnormalities, and episodes of losing consciousness where we call 911, we don't get to him. ER docs are better at following up. And that is a BIG statement for a lyme patient but I swear on my life it's true. Sometimes the office gets back to us in a week with the PA Sorensen, whom me and my husband have been in tears of frustration with - she cuts you off time after time after time, literally doesn't listen to anything you say and doesn't even know what medications you're on nor does she really seem to care. She just says, "this is what you're going on now." Literally no reasoning with her or even an explanation as to why you're going on that medication. They mix up my son's chart every other fucking appointment. Sorensen continues on with the appointment, of course, and just generally guesses as to what you should be on. There is so much miscommunication in this office that honestly I'm genuinely surprised they haven't killed my son. Now, I understand Harris has a very, very large amount of patients, BUT if he is incapable of taking all these patients he needs to refuse some. While I want everyone in the world to get treatment for their Lyme by qualified physicians, it is deeply immoral for a doctor to literally sign off on prescriptions when you haven't talked to him for months bc he's too busy with others. I don't care if the PA generally gave a description of what's going on to him because that needs to come from my son. This whole office treats patients who are bedridden and with very serious manifestations like they are 'not sick enough' to be seen by 'the best of the best.' when you are scrabbling for spare change to pay $375 an appointment (phone appointments are a hundred or so bucks less, but they strictly last 15 minutes) you DESERVE to SPEAK to YOUR physician. Whew. Now that that's out of the way. We have *also* waited 1-4 hours in his office building waiting for an appointment. They charged us two times for WAITING to see Harris, and then they had a NURSE see us and address my son's treatment. What the fuck is that?? Not to mention we flew to see him one of those times and usually drive 4 hours to see him. It took us *much* screaming over the phone to be ALLOWED a phone appointment because living 4 hours away is *so* fucking convenient. But we did all this anyways, because we would do ANYTHING to get my baby (16 y. old, but still my baby) the care he damn right deserves. We even managed dealing with a constantly and personally belittling office staff that has brought me to tears 20 times or more. And although Harris is a very renowned Lyme doc, that isn't who this review is even about because he literally ghosted my son. A couple weeks ago when ND Sudjen (or however the fuck u spell her name) called us for our monthly appointment bc "dr.harris isn't in right now." We had been waiting for this appointment for weeks with my son feeling miserable and like he's in his death bed with wacky vitals - the office said when we called that they are sorry but we just have to wait for the next appointment. When we repeated this they said they couldn't offer us a time with him, the ONLY MD in my son's care. So, we asked why this was and no answer, she completely changes the subject. We call the office the next day and they say, "oh, dr. Harris is on sabbatical." No warning, no email sent out to patients, no anything. We dropped them the next day. My son said he'd rather not have treatment then 'see' (if u can even call it that) this doctor and that is SAYING something. I can't believe we put up with this for so long. We thought we were seeing the best of the best, and maybe if we actually fucking saw or even talked to this doctor we would be, but that's not common sense to the office - it's like we're speaking a different language. How can you treat patients this way? Me, Brendan and my husband are in disbelief, fear, and out of money from throwing it down the drain with this office. Please don't see this doctor. For your own and your family's sake. Please don't. read more

I first came to Pacific Frontier Medical after after having suffered with Lyme for over 13 years without diagnosis. Once diagnosed I was referred to PFM. I thought I would see Dr. Harris but instead was assigned to Dr. Jennifer Sugden, an ND who was relatively new to the office in 2013. That was indeed a blessing in disguise. I have found Dr. Jen to be kind, understanding and extremely knowledgeable. Naturopaths combine the medicine of an MD with the homeopathic medicine of a DO. They work to treat LYME aggressively and at the same time offer the support to rebuild the body to its perfect state. They treat the whole person and I have found Dr. Jennifer Sugden to be as skilled as any at treating the whole person as I have experienced in my lifetime (65 years) including approximately 15 years of misdiagnosis. Dr. Sugden is a skilled diagnostician. On more than one occasion she has identified areas that had been affected by lyme and her treatment plan produced excellent results. I have found the staff, especially Dr Sugden, to be patient, caring and supportive, This was true even on days when I allowed my illness to get the better of me. I think it is unfair to look at the cost of PCM and compare it to other places without taking into consideration the expense of the real estate in the area and the cost of doing business. I drive 5 hours to visit and honestly, I would drive 10. How can you even put a price on excellent care and life? I believe I am alive today because of the excellent care I have received. I only hope I can give to others in the same supportive environment from which I have received. Thank you PFM! read more

Worst experience of my life. Dr. Harris may know a lot about lyme and co-infections but he is completely unprofessional and his staff is rude and unresponsive. There are plenty more doctors in CA who believe in chronic lyme and who will treat you for years, like Dr. Harris does, but are professional, confident (not cocky) and really know their stuff when it comes to lyme. I was on a regimen of different medications which continued to make me sicker and sicker for more than a year. But I stuck with it because I believed there was a reason for this and that Dr. Harris knew what he was doing. One day, I questioned him. I asked him why I was taking one of the medications for so long and when he thought I might be able to stop, and so he BLEW UP ON ME. We were on the phone and he was SCREAMING so loud that I put the phone down on speaker, because those of you who have had lyme know that loud noises can be tough to handle, not to mention unreasonable yelling. He went on and on about how if I don't trust him, I can go take a hike. I was hysterically crying at this point and had called my parents into my room to listen. We were all in shock and horrified. After a year of being treated by him and getting sicker and sicker, to have him yell at me made absolutely no sense at all, nor was it justified. As a patient, I should be allowed to ask questions about why I am taking certain medications. Dr. Harris didn't like me questioning anything. So there I was sick, exhausted, in pain, and being yelled at by my doctor, the man I had trusted with my life for the past year. He never properly apologized. Instead, he sent me a huge bill for the phone conversation we had where he was screaming at me. He actually had the audacity to charge me for it. Since then, I found another doctor who treated me for chronic lyme, babesia, and bartonella. I am now HEALTHY and happy, and able to function normally, like I did before lyme. And now that I am healthy again and on the other side of this, I can truly say that there is never any excuse for a doctor to scream at a patient. It is outrageous. read more

There are not enough wonderful things to say about this group of medical professionals. Dr. Steven Harris is by far the most brilliant physician that I have ever encountered in my life. He literally saved me. I can not even begin to imagine where I would be if I had of not found this man and his staff. I would not think twice about recommending him to anyone facing this dreadful illness. Saying thank you to Dr. Harris and his staff is a huge understatement, but will have to suffice until there is a greater expression to show my appreciation and gratitude. read more

Great staff. They take the time to listen to you. They think "outside the box" when looking for what is causing all of your symptoms. They are willing to work with your primary care doctor. There wealth of information on tick born diseases is amazing. They have been helping myself and my two daughters for a long time. The only downside is the out of pocket expense. If money was no object I think our treatment would be moving a lot faster, but because we are dealing with 3 people in my family with LD we sometimes have to go slow on our treatment. read more