STAY AWAY‼ Let me say this has been the worst buying experience of my life, when I went to purchase…read moremy vehicle John informed me that there was and I quote "nothing wrong very reliable family vehicle" that wasn't the case, check engine light came on a few days after having it, I also brought the vehicle to my mechanic who found rust all over the frame with holes drilled in the frame and spray paint to try and hide the rust and rot, John is very disrespectful dishonest and an overall bad guy who will try to get one over on you whenever he can! stay away from this place, you will get nothing but the run around and nothing but stress, DO NOT BUY FROM HIM YOU WILL REGRET IT !!!!‼

I bought an 2010 Ford fusion from John and he told me all it needed was an oil change. The price…read morewas right on the money and.the oil was clean as a whistle. I asked him what's with the oil and he said that was all it needed and he already had the oil changed. Super easy sale and we went on our way still smooth sailing. Who knew there were still honest USED CAR SALESMAN still alive? Lol. Thank GOD and thanks for John's Auto Sales.

The gas service is great, very convenient and I don't have to get out of my car, the guys there are…read morevery helpful. It's always a quick and easy in and out.

So went to micheals service station in charlton they failed my car for bearing that i knew had just…read morebeen done recently went to edwards he looked over my truck and passed my inspection found no issues he was honest and then while waiting for sticker an old guy had service there n lost his hubcap after getting wheel work, he lost his hubcap on way home returned n the owner said no prob come back in few days and ill have a new set for you ...thought that was pretty cool...friendly staff ...very cool to chat with ...super polite highly recommend this place ...would give 10stars if i could ....

Great family run business with the lowest prices in town! Excellent customer service all around.read more

Went to have a tire mounted and balanced, Took more then…read more11/2 hours and cost $25.00 and that didn't include disposing of the old tire. The place was so dirty and flies everywhere in the waiting room. Pretty discussion. Better off going anyplace else!!!

We needed snow tires put on the car. We pulled into the lot and the tires were installed quickly…read moreand professionally at a reasonable price. So happy we could get this done. I had looked at other shops and they were booked

These people are crooks. I came here for an oil change a few months ago, thought everything was…read moregood until a few weeks later I started having major issues with the engine, engine knocks and leaking oil non stop. When I took it to the dealer to look at it they said there's no way I got an oil change or that it was done extremely incorrectly because I'd need a whole new engine. In order to honor the warranty they needed me to provide a receipt of the oil change, but when I went back to ask them if they could print one out for me (figured it shouldn't be hard since I paid by card, even provided the exact date of service that I found on my bank statement) they told me they don't keep any records of transactions and the guy specifically said "if it's for a warranty issue I can't help you" super sketchy. Ended up having to pay $7000 for a new engine on my two year old car. Since then when talking to other shops and the dealership I've been told other people have gotten screwed over by these people and have horror stories similar to mine, AVOID AT ALL COSTS!

I have been going here for years for basic maintenance, but after my last visit, I won't be going…read moreback ever again. I had four snow tires on rims swapped out with four summer tires, also on rims, and they also topped up the tire pressure. The next day, I noticed a warning light for low tire pressure, but didn't think much of it b/c the tire pressure monitors sometimes get fluky after a tire change. A couple of days later, I got a dashboard warning "TIRE NEEDS AIR NOW." When I went to fill the tire in question though, the valve was bent and half broken. So after the holiday weekend, I was able to limp back to the shop with the nearly flat tire, told the supervisor guy what happened and got the valve replaced. Unfortunately, I did not have the receipt for the original work when the valve got broken, so I went back the next day with the receipt. I was stunned when they refused to take responsibility for the cracked valve, although I explained to the guy in charge that they had been the last folks to touch the valve before I discovered that it was broken. He was dismissive, told me I should have brought it back sooner, claimed the tire couldn't possibly have held any air for a week, and insinuated that I had somehow broken the valve, essentially calling me a liar. I'm pissed. As I said, I had been taking my car there for years, BUT THIS IS NO WAY TO RUN AN HONEST BUSINESS. It cost me $124 because they refused to admit their screwup and sought to blame me instead. Anyone want to be next?

The staff was very accommodating in provide a quality service at a reasonable Price. I pulled up…read morewithout an appointment. They took my car right in fixed it quickly, and I was back on the road

Great shop! Great prices and super fast service never had a problem. I've had many things worked on…read morehere from ball joints to exhaust work always been satisfied

Vehicle service. 5 out of 5. Great service, great value. Give them a try for all your Vehicle…read moreneeds. You won't be disappointed.

Real mechanics. The master mechanics of days gone by that can do whatever is needed Prompt,…read moreefficient and very reasonable Truly a breath of fresh Air Lisa at the front is very knowledgeable and helpful as well After a painful journey with other shops I can't express enough how fortunate I was to find this one Don't go anywhere else

Had to wait a few days for the appointment...but they looked at it first thing in the morning,…read morecalled by 9:30 with a explanation of the problem and quote... had parts delivered and was ready the same day.. front brakes and rotors, and the power steering fluid cooler needed replacing. I have been going to Dons for at least 8 years, and they have proven to be honest and reliable. I have asked about things I feel need to be fixed, and they always advise me if it was necessary at the time or not... trust them completely with my car and will not go anywhere else!

A GIGANTIC thank you to the guys who inspected my car on Tuesday September 4th, and while I drove…read moreaway with a big, glaring, bright red rejected sticker (I didn't even realize what was wrong with it and thankfully had an appointment for something else at the dealership the next day) they explained the state's newest rules regarding inspections (thanks, Massachusetts) and why the window tint installed just a year ago was now no longer legal (again, thanks for that, Massachusetts). As luck would have it, I had to be back this way at the end of the week for a wedding in Amherst, so I zoomed in for a re-inspection with one new tire and no window tint (and it was HOT this week!) a few days later and drove away 3 minutes later with a normal sticker. For anyone who may have similar issues this year, remember that these are not their rules, they just enforce them (and the inspection is now monitored on video, so Big Brother RMV can watch). Gas was cheap as well, so I filled up before heading on my way.

I go there all the time and have had several rude employees that work there one refused to give me…read morehis name when I just casual asked because he looks familiar he has a beard and tattoos short hair kind of a odd ball very distrustful to a regular customer sincerely jp