Today Brandon winterized our cabin. He is fair with his prices and can solve any problem that comes…read moreup! So glad to have found his plumbing company! I recommend him highly and feel grateful to have found a plumber we can trust.

Horrible customer service. Wouldn't return a call for a plumbing issue. Had to get a plumber from…read moreFranklin instead.

After coming back from Christmas break, we noticed a damp, dank smell in the water heater closet…read more As best I could discern, there had been something (I thought it was the water heater) leaking for about 2 weeks. I called Ward Plumbing and was given an appointment a few days later. Given that I believed the water heater was the culprit, I told the scheduler what size and capacity water heater I had. The service teach came out and checked the water heater and said it was actually fine but there was a pipe that had metal fittings that was leaking. Either way the water heater was going to need to be removed to repair the pipe and given the age of our unit, I opted to have it replaced with a unit they brought out with them. They cut out the soaked drywall that needed to be replaced and made an appointment for replacing it two weeks later. I did have a cancelled appointment due to the service tech having vehicle trouble when he was coming back to replace the drywall, but I was notified and the appointment was rescheduled for 3 days later. I have found this company to be professional and competent and given the rural area I live in, I value someone competent showing up and doing quality work at my residence. While they might not be the cheapest option for plumbers, I have confidence in the work and their warranty behind said work.

First let me say Wards has done both HVAC and plumbing work for me. Their technicians are…read moreprofessional, knowledgeable, very good at what they do. Dec 23,2024 they installed/replaced toliet with standard elongated model comfort height including a thorough check of water shutoff and water supply line, as well as a new wax seal and hardware. Cost was $775.15 Yesterday they installed toliet in my master bathroom with exact same description of work as for my guest bathroom Dec 23,2024. Cost was $1,601.76. They also found i needed new flange at additional $514.02 cost. Total cost was $2,115.78 I will continue to use Wards for future work, I am just highly disappointed in their flat rate process which by comparison with other companies is overpriced and unreasonable.

What a fun place! Way different than your average Ace. Not just tools! They even have clothing and…read moresouvenirs. I saw some really cool porch geese that I will for sure be back one day for...they all had cute little outfits. Also the floors had that satisfying Mast General Store creak to them haha. Great spot if you're visiting Bryson City.

Needs new management. I am a former employee and am speaking from experience. The current hiring…read moremanager prefers hiring people that are on the "Sex Registry" as opposed to hiring people that aren't. The current Manager acts like he is addicted to opioids. as a recovery heroin addict. I know the signs. The current manager does not honor his word in any way shape or form. I would not recommend shopping here or dealing with the management whatsoever.

Shay and Brian were very prompt and efficient at dealing with a major problem within our restaurant…read moredurning one of our busiest seasons. When you got toilet issues inside of a restaurant, hearing someone tell you that it may be tomorrow before they can arrive is not something you wanna hear when your bathrooms aren't accessible. Pro-Star Plumbing arrived within hours to address our issues, solve, and provide inexpensive suggestions to remedy possible issues in the future. They even help clean up the site upon completion, something hard to find being done these days. Not only did they fix our problem, but located needed new toilets, picked them up and installed at a time that didn't inconvenience the business, all for a very reasonable cost. I'm very satisfied with this team and will use them in the future for all my restaurant and residents needs. Thanks Shay and Brian, Job well done! Again many thanks, Thomas Bynum Restaurant Owner

Have not been billed yet but Tommy Farmer the plumber did quick and excellent work. Had main…read moreplumbing line supported, bathroom plumbing reconnected to drain and a quick snake and all flowed fine. Waiting for quotes for shower install, kitchen deep sink, outdoor deep sink and larger toilet... All in less than two hours thank God and President Jackson.

I had A very come for the second time both times have been emergency calls he came the same day and…read morewas able to this time give me a quote on making the repairs needed prices have been more than fair

From the owner: Locally owned and operated out of the beautiful mountains of Western North Carolina. Small jobs to…read morebig jobs A Step Above Plumbing will take them all. We also can find the hard to find small drips that most companies would give up on looking for if you have a issue feel free to reach out and schedule your appointment we look forward to meeting you