I run a boutique hotel in Franklin and had an event that would mean a full house happening the day…read morethe common area toilet clearly had a blockage. Ernie not only took my call, he took care of me. His associate Tommy (check me on that...but pretty sure he was the young man who helped me) had the issue handled within an hour. When he finished, the work area was immaculate. When he prepared and handed me the invoice, I was braced for a bill with three zeroes after the number 1. The bill was less than $300.00 and the service, results and responsiveness saved my day. I cannot thank Ernie and his team enough. They are the only plumber in my contacts list moving forward.

Ernie would talk to me cause I had a bad voice (disable veteran) he hung up and would answer my…read morecall back. He doesn't help all. I had 3 leaks.

First let me say Wards has done both HVAC and plumbing work for me. Their technicians are…read moreprofessional, knowledgeable, very good at what they do. Dec 23,2024 they installed/replaced toliet with standard elongated model comfort height including a thorough check of water shutoff and water supply line, as well as a new wax seal and hardware. Cost was $775.15 Yesterday they installed toliet in my master bathroom with exact same description of work as for my guest bathroom Dec 23,2024. Cost was $1,601.76. They also found i needed new flange at additional $514.02 cost. Total cost was $2,115.78 I will continue to use Wards for future work, I am just highly disappointed in their flat rate process which by comparison with other companies is overpriced and unreasonable.

After coming back from Christmas break, we noticed a damp, dank smell in the water heater closet…read more As best I could discern, there had been something (I thought it was the water heater) leaking for about 2 weeks. I called Ward Plumbing and was given an appointment a few days later. Given that I believed the water heater was the culprit, I told the scheduler what size and capacity water heater I had. The service teach came out and checked the water heater and said it was actually fine but there was a pipe that had metal fittings that was leaking. Either way the water heater was going to need to be removed to repair the pipe and given the age of our unit, I opted to have it replaced with a unit they brought out with them. They cut out the soaked drywall that needed to be replaced and made an appointment for replacing it two weeks later. I did have a cancelled appointment due to the service tech having vehicle trouble when he was coming back to replace the drywall, but I was notified and the appointment was rescheduled for 3 days later. I have found this company to be professional and competent and given the rural area I live in, I value someone competent showing up and doing quality work at my residence. While they might not be the cheapest option for plumbers, I have confidence in the work and their warranty behind said work.

We needed help and these two gentlemen arrived same day. A problem that we've had finally became a…read moreMASSIVE issue. They handled it all quickly, efficiently, and with both kindness and professionalism. They not only fixed the primary issue, but also resolved another one without a single word of complaint. And then they came in under the original price, too. We've used them before for other issues. I will not use anyone else. They're the best. Wish I could give more than 5-stars rating.

We hired All About Plumbing to replace our hot water heater about a year ago (labor cost $1,333)…read more Eight months later, the drain pan they installed cracked. The part was under warranty, but we were charged $321 for labor. Three months later, the same part cracked again -- likely due to installation issues -- and they're requesting another $321. The technician was kind and professional, but management was dismissive. When I asked about a labor discount or warranty on their work, the owner told me, "No ma'am, I can't just give you what you want." After my review, the company claimed they hadn't installed our unit, which isn't accurate -- they did the installation. I was never told that using manufacturer warranty parts would void any labor guarantee. Poor communication and no accountability. The techs were great, but the management experience was disappointing. I wouldn't recommend this company. ________________________________________________________ Thank you for your response, Caleb. I appreciate the clarification, but your version of events still doesn't align with my records or experience. To clarify: All About Plumbing did install this current water heater after removing the old one that was present when I purchased my home. There was no prior contractor involved with this unit. The part that has failed twice was installed by your technician as part of that job. At no point was I told that using manufacturer-supplied warranty parts (which your team helped order) would affect any labor warranty or support. My concern has never been about getting something for free -- it's about the repeated failure of the same part and the lack of accountability when it happened again. Your technicians have always been professional and courteous, but my interactions with management have been disappointing. I stand by my below review as an accurate reflection of my experience.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

I dislike writing anything but a positive review, however in this case I need to share my…read moreexperience so you can judge for yourself whether to use Above and Below Plumbing or not. When I pay $150 an hour for a service my expectation is that I will receive a recommendation for a solution that will work, I am paying for their expertise. In this case I followed Larry's advice and spent $308 to install a faucet and sink and put in a PVC pipe from the sink to the drainage pipe. I originally planned to install a garbage disposal too. Larry informed me that the outflow drainpipe was too high for the disposal and the sink would not drain properly. Larry said that he could either drill into the concrete wall and lower the drainpipe, which would be very expensive, or we could ditch the disposal, use a shorter drain assembly and it should be fine. Because I couldn't install the disposal, I needed to purchase a new drain assembly to connect to the sink directly instead. Larry was very helpful with this and showed me on Amazon a shorter drain assembly then the one he had with him. He then installed the new faucet and the new PVC piping for the sink's drain but did not tighten it all up so I could adjust it and hook it up to the shorter drain assembly when it arrived. He charged me $308 for his services. Once the piece arrived, we finished connecting the sink ourselves. The drain was indeed too high for the water to flow properly. It also leaked in the connection after the drainpipe that he had installed. I called Larry and explained the situation. His response was that the drain was clogged and he had noticed the clog while he was there and used a screwdriver to get some of the clog out. He told me to use some liquid plumber or snake the drain and blamed me for not moving the drainpipe. To me this just went from bad to worse. I do not understand why he would not unclog a drain he knew was clogged while he was there or at the bare minimum tell me about it. He did not offer to come back and fix the problem and blamed me for not using the more expensive solution, despite his advice and assurance that the solution he charged me $308.00 for would work. At this point I will not be using Above and Below Plumbing ever again and will find someone else to fix the problem.

Larry's professionalism, technical knowledge, problem solving ability, and attention to detail make…read morehim someone I will always call on for plumbing issues and needs. Highly recommended!