I recently went to the Knoxville store looking for suit for my son's upcoming wedding. I was helped…read moreby Zach, the store manager. He walked me through what I was looking for, various options, current sales/deals. He left me to ponder/talk to my wife then circle back around to see how we were doling. He had an absolutely fantastic eye in mix/match colors with the suit , shirts and ties. Great sales techniques, no hard pressure. I was so happy with the clothes and price! I really appreciated his help. I hate shopping and he made it pleasant! I will be back. I highly recommend visiting him.

I went on black friday. It was very busy and had to wait about 30 minutes (not a surprise), but…read morewhen to salesman got to us, he made it a very enjoyable experience. I got the suit, shoes and shirt for what I was expecting to pay for just the suit. Great value with the black friday sale. First suit i've purchased in over 30 years but I think they have a repeat customer in me.

The selection in Dick's is pretty large and there are lots of sections in the store. My kids like…read morethe climbing wall and whenever people ask if we need help when we are there are nice. Some of the prices are expensive but they do send things over to Going Going Gone. The app has rewards and you can link your activity tracker and earn $10 for every 300 points. Each day you can earn 3 points for activity (30 min or 10,000 steps, etc.)

Called in about some basketball shoes, Kai said he would help look for me and was expecting me. I…read moreget this completely different person who attempts to help me, brings me back some shoes. l that were didnt fit me and one that was in a way different color than I asked for. I had asked him for another pair and he went to grab them, came back out with other customers shoes, completely walked past me to chat with other employees and completely ignored me. Meanwhile, other idle staff nearby stood around doing nothing. Super frustrating.

I got a shirt as a gift n it was the wrong sides. My mom is a bit older so she doesn't have a email…read moren payed cash for a 120 dollar shirt when I went to see if I could just get the right sizes they told me I couldn't return it not even get the another one that would fit me cuz I had no resit know I'm stuck with a 120 dollar shirt that I can't wear that's not right.they should of let me get one that fits me at least or store credit. I'm not happy at all

Lovely little Beardon location. Compact but does the lulu job. I didn't find what I was looking for…read more (RuLu sweats in navy) but I did find a heather grey cap that's new to the scene. Staff was nice & helpful. The store was well kept, organized and informative; all the happenings clearly posted for your activity needs & viewing pleasures. Namaste Knoxville, ~Christy

I don't like this place. Cheap, ill fitting clothes. I tried to buy a couple of cheap suits here…read moreand white dress shirts, but they were just too horrible to wear. I will never go back.

From the owner: American Clothing specializes in men's suits in both traditional and slim fits, trousers, sport…read morecoats, formal wear, accessories, shoes, and sportswear. We complete all fittings, tailoring, and alterations in-house.

Always a mess in this store clothes on floor and bathroom was a hot mess toilet paper everywhere…read moreshredded and crayon boxes and broken sink I won't be back this store needs management and maintenance!!!!

The store is pretty clean and the staff is nice enough. We mostly only come when we need to charge…read moreour car. The selection is all right. I normally like to order things online and pick them up.

If it were possible to leave less than one star trust me I would. On December 7th I was asked by my…read morelittle brother to go pick up some muck boot field blazer size 10 as a early Christmas present for my husband because they have a hunting trip coming up and he wanted him to go ahead and have them for that. The boots were available at bass pro shop and at academy but after discussing with my husband we decided to go to academy. I went ahead and placed an order online just to make sure they #1 had the size boots I needed but also that we pick them up without any issues. the boots said available for pickup within a hour, so I placed my order at 1:22pm, picked up my mother and best friend and we started making our way to knoxville ( we live an hour outside of Knoxville) we stopped at Texas roadhouse and had a late lunch just to give plenty of time for the order to be filled. Once we got to academy I still hadn't received any emails saying my order was ready so we went inside to look around while waiting. my husband said well let me see the Email with the order and I'll just ask them about it, they told him the order still wasn't ready so we continued to shop for an hour. Myself and my husband, my mother and my best friend all had found items we wanted to purchase so we went to checkout and after checking out I asked the cashier about my order once again (4:30pm) which is long after it said it would be ready. The cashier proceeds to tell me that it still wasn't ready and I kindly asked if there was any way someone could grab my order because we had been waiting awhile now and lived an hour away and she said they were busy and there was nothing they could do right now that I would just have to wait until the order could be picked, I asked if I could just go grab the boots myself and bring it up there to them and she said yes you can do that but you will have to cancel that order and we redo it up here, so then I ask if by canceling my order I would be refunded immediately to repurchase (because it was my little brothers money) and she said no it's 3-5 business days and I explained that I could not do that. The cashier gets on her radio and is speaking to someone about me right infront of me showing her frustration to me without saying it directly to me so at this point I become frustrated and ask if I can speak to a manager and the cashier proceeded to say that it was the manager she was on the radio with and I said ok but can she come up here and actually speak to me and the cashier gets back on the radio and asks the manager to come up front. The manager comes to the front and doesn't even ad me or listen to what I was trying to tell her she talks to the cashier and then looks at me and said I'll go get the boots, so I apologize to the cashier about becoming frustrated at the situation and then move off to the side so the cashier could continue her job without me in the way. Then the cashier comes over to me and says that they do not have size 10 muck boots in stock they only have 12 and 13 and I said well it said you did online because I purchased them, she said she didn't know and I asked if the manager was going to come back and talk to me and she said yes so I continued to stand there and then got back in my phone and did the same process to buy the same boots and it showed size 10 muck boots that could be picked up in a hour among many other sizes that the manager said they didn't have in stock. The manager comes back up to me and says that they do not have the boots in stock and I said why is it still showing online I can place a new order right now for pickup today and she said it's a issue on out end that they had not updated the count or something of the sort and I said that this was beyond frustrating that I specifically drove an hour to come to this store and give them my business to buy these boots that I need for a Christmas present, spent over a hour in this store shopping and giving them more business while being told to wait on my order that was never going to be filled. The manager is standing there listening the whole time with a annoyed look on her face like she could care less about this situation and the inconvenience that I was caused and she says I am sorry but it is the situation, so I asked how long it would take to get the boots I ordered if I waited for them to come in and she tells me that they won't come in, they will cancel the order and then just stares at me. I told her this was one of the worst experiences I've ever had in my life and I would not give academy my business ever again and she just stared and me and then walked away. I have NEVER seen or experienced such horrible customer experience in my life! I completely understand mistakes happen but it's the fact that the cashier nor the manager seemed to have any sympathy or understanding of what had occurred, their attitudes were "well that's not my problem" by far the worst experience I've had.

They have lots of stuff at Academy and a decent amount of staff. The guy who helped our daughter…read morepick out her bike was super nice. She found one she liked and he brought it up front for her to get when we checked out. My husband likes shopping here for ammo and other things he needs too. We got both of our kayaks from here as well.

Best boutique shop at. Helpful owner will make suggestions. Some sportswear, lots of dressy,…read morecasual, and everyday wear. Hats and fascinators as well.

Love this place, the owner is exceptionally nice and held a gift for me until I got back with my…read morewallet.

Solution solved! This will be long & detailed but is needed…read more I recently made a large purchase for the university I work for. I needed to purchase items from the West Town location, then the Alcoa location. Because we are tax exempt. There were no issues at the West Town location. However, the issues at the alcoa location were mind boggling. Inadequate service rude customer service, total lack of respect is the best way I can put it. This encounter led me to driving the next day to the Oak Ridge facility which solved all of my problems due to terrific customer service, basically above and beyond what I expected. From the time I called the store in the morning to the time I left the store that afternoon, their service was amazing! I cannot remember the first young lady who assisted me. But she is transferring to the Murfreesboro, TN store. This young lady should be a customer service trainer, she was outstanding!! I also want to give a huge shout out to Store Mgr, Melanie Williams. She walked me to my SUV, assisted me in loading the items I purchased, and made sure all of my issues were corrected. Out of lack of respect, I am not going to name the individual at the Alcoa store who definitely needs training in customer service, but if any one reads this write-up, Melanie has my card. It's nice to know there are professional people in the world of retail management who can deliver excellent customer service!

I just want to recognize the great staff and great customer service at Dick's in Oak Ridge. I went…read morein to look for gifts for my 3 sons for Christmas. They greeted me, offered to help me, then assisted me with ordering the items since they live out of state. They were pleasant, helpful, patient and made sure I was fully satisfied. A special thank you to the assistant manager. She went over and beyond to make sure everything was done correctly.

Love this store! Always helpful and the store is always organized. Some Old Navy's I have been to…read morehave clothes jumbled on the tables and are a mess. Not this Washington Pike Store, it is clean and organized. I love their women's athletic wear and beyond love their Fall and Winter Apparel.

This single star is just for sheer rudeness of the staff. This has nothing to do with their prices…read moreor poorly-made clothing (IMO). The staff are not friendly and they just stare at you. It's quite awkward. I refuse to shop here any longer.