My husband & I get no pleasure out of disparaging a company we've used for the more than two…read moredecades we've lived here (into which we've poured thousands of dollars). But we are so aggrieved over our experience with Beaver Brothers that we feel compelled to unload for whatever it's worth. Our ground level heat went out a week ago Sat., on 1/24/26. BB came that day, determined we needed a new power venter, said they would order it Mon., and shut off the system till the part arrived. For starters, the NY supplier tells me the part could have been ordered that very day (Sat.), that while the warehouse is closed, the office is open all weekend, and all orders would be promptly processed first thing Mon. OK, a day wasted as BB would not be placing the order till Mon., as we sat in temps of 36 degrees bundled in coats and hats during one of the most frigid periods on record. So Monday comes and we call BB 4x to get an update on the order. No call back. We call again Tues. (they NEVER call us) to learn they were closed Mon., the repairman couldn't get out of his driveway, and they'd now order the part that day (Tues.), to arrive Thurs. morning. (Not another human being, maybe even an owner with a sense of compassion and dedication to customer service could get in to order the part on Mon.?) They tell us the cost is $3,400, that our sticker shock is due to tariffs. Inflation maybe but not tariffs. We discover the part is actually manufactured in NC, & we know tariffs only apply to imported goods. We're then told we could pay another $300 for overnight air for the part to arrive the next day (Wed.) but we decline. They say they'll come over Thur. morning to prep things and return in the afternoon to make the repair after the part arrives. No one shows Thur. morning so we call again for an update. We're told they decided not to come twice but would wait for the part to arrive and that it was "out for delivery." Nuttin' more that day. We call again Fri. for an update, my husband has a heated discussion with the repairman who then hangs up on him. I talk to the co-owner who tells me the part is still not in, he doesn't know what's going on, and generously says they're paying for overnight air to help speed things up, but they'll be closed till Mon. so nothing can be done till then anyway. (No one can work a weekend in an emergency like this?) Here's what I have learned from the NY supplier and tracking info they provided me. BB did in fact order a part Tues. afternoon (why not first thing in the morning?) that arrived Thur. morning, but it was the wrong part (a 5" venter instead of a 4"). So they only ordered the right one on Thurs., obviously supporting the urgency (not the generosity) of "overnight air" delivery. Tracking info never said the item was "out for delivery." Why not just admit they goofed and maybe offer a reduced price on account of our inconvenience? As for the costs? BB paid $506 tax-exempt for the part, and overnight air is $135 clearly posted on the supplier website (not $300). This, in our view, is simple price-gouging at every turn. We have parted ways with BB as we are not folks who tolerate deceit, dishonesty, and such uncaring customer service that did not meet the urgency of the situation. Plus, we received an undeserved snarky final email from the co-owner. We have shared our story with Trip Beaver, who admittedly has retired from his company but was really the only one we knew there, and have not heard a peep. Very disappointing. So here's, as they say, the "rest of the story!" Stout Heating & Air came out this past Mon. 2/2/26, and simply flipped the switch to turn our heating system back on with the power venter working just fine!, and we have finally shed our coats and hats after 10 days looking like a tribe of Eskimos. And we've saved 3,400 bucks.

Have used them for years. 5 stars all the way! Prompt service with great techs. Won't consider…read moreanyone else. Bill

Job done price reasonable but fairly mediocre. Difficult to…read moreget timely response while communicating. Job was not finished... months of trying to follow up and trying get them to come back to do it. I was told that they were too busy and would refund me for the work not done.(which never happened.) the n told me where to get the pieces myself to fix myself (and gave me that information after telling me they could not find what was needed) even though we were a client before those other jobs had started we were still put on the back shelf because it wasn't worth their time apparently.

They did some flooring for us a few months ago and did amazing work for a good price! We were super…read moresatisfied with how fast they finished the job and the quality of the work. They are great people, and we will definitely hire them again when we need more work done!

Very easy experience replacing HOA garage door. Prompt and reliable and pleasant to work with.read more

I have been nursing along 3 breaking screw drive openers and a dented door from a mishap. I have…read morebeen saving up to have all 3 of my doors and openers replaced. I called a couple companies after reviewing on Yelp and this was one of them. They are locally owned by a guy named Jay. They are responsive and professional. Jay is the new owner of this company so feedback that goes back before this year on follow up is more related to guy that retired. The work quality of this company was never in question and after I accepted my quote, found out they installed the doors on my buddy's new house that I love. One of my openers was flat out broken and they actually sent an installer out and put up one of my new openers three weeks before my doors arrived so that I could use the garage door at no extra charge and that's a beautiful service. Cortez installed - was a one man machine. Other company said they would need 3 installers. That's probably why their quote was so high. I had a really good experience with this company, my results speak for themselves, and I'm very pleased with all the trim work for the cleanup and how everything's functioning and sealed. This is only the second time in my life. I bought a new garage door. Last time was more than 20 years ago, but this process was seamless. Hopefully I will not need a new opener or garage door for a while but any service calls I would want to make would definitely be to this company. Thumbs up.

Best around. Charges a very fair price compared to other contractors. Not a penny over the…read moreEstimate. Final product is AMAZING!!!! Customer Service is second to none. Do yourself a favor and go with this company.

I called Foust Flooring to refinish our hardwood floors. After speaking to five companies, Brian…read morequoted us the best price and was able to schedule the job with only a two week turnaround. His employees were professional and hardworking. Brian himself was responsive and super helpful during and after the process. Would recommend them to anyone needing floors done.