Extremely poor experience at EE store today, which highlighted a severe lack of joined up thinking within the company at this time. As a result, would strongly advise against anyone purchasing a new phone or contract from an EE store now, because due to COVID19 no mobile phones are on display in the store and the staff will not take a device out of its box to show customers. So if, when you get the phone home, you do not like it, you are stuck with it, because the EE store will not accept returns or adhere to the previously standard 14 day cooling off period. This very unhelpful stance, currently adopted by the EE stores, is completely at odds with their policy on purchasing a device from their EE website, as their online purchases are still operating the 14 day returns policy. Staff at EE stores (in particular Belfast's Ann Street branch) also leave a lot to be desired in terms of customer service. Their managers in particular are not thorough, or knowledgable about the products they are selling, which led to my opting for totally the wrong choice of phone and although EE customer service helpline advised me to return the unwanted phone to the store, the staff there were totally uncooperative and unhelpful in their manner from the moment I re-entered the store. One of the most unpleasant retail experiences I have ever had. So despite having been an EE customer for several years (and Orange prior to that) I will not ever be stepping foot into an EE store again or taking out an EE contract in the future. Thoroughly unsatisfactory and frustrating experience and especially disappointing to encounter such an inflexible attitude during this time of COVID19, when other retailers are doing their best to minimise additional stress for their customers. Shame on you EE. Your business practices and store managing style are dire. read more