This is a very small and quaint credit union. We first came to know of this bank from a work…read moreassociate who recommended them for an auto loan. They deal with railroad employees well and have fair enough rates even for the lower credit score brackets. Their rates are a bit higher than others for the same credit scores unless you have immaculate credit, but they are always helpful and very personable, something you don't get at the big box banks. Janie was the one we deal with on a regular basis, she's always so kind and always remembers me on the odd occasion that I do come in. It's a very small branch and the only one they have. Worth a drive if you're in the railroad or other union industries that are accepted for the ease of financing smaller things. They do not do anything with mortgages or equity loans, just banking, some investing, signature loans, and auto loans.

Last Thursday on oct. 23rd this one teller was being so rude to a lady I believe her name was…read moreAbigail . She was so rude and was talking so loud announcing this lady was walking out with a 10,000 in cash if I was her I would close all my accounts with this bank. I for sure will not be back to this location. And if it was me I would close all my accounts. Luckily I was just there to cash one of their checks.

Do not use this bank location. The teller Abigail has no customer service skills. Stating I could…read morenot withdraw any money from check deposited 3 days prior because the check was fraudulent. Stating I was trying to commit bank fraud. She shut down any transactions to the account yesterday. Went back today after verifying funds with corporate office. Abigail refused to assist me. The worst customer service ever. She needs to retrained

I only have a loan at Unity One, and up until September was using the ProPay to pay it. When they…read moreswitched platforms, that was no longer an option. On September 12th, I logged on to pay my bill, and it took forever to figure out how to do it. I tried to link an external account, but it pulled all my accounts from my bank. I just wanted to pay my loan from my main checking account. Once I finally figured out how to do it, I paid it. It showed how much was interest and how much was principal and no fees. When it was debited from my bank, $10 extra was on my payment. I called and spoke with Evelyn who said because I did it through the website, there was a $10 fee. If I had done it on their mobile app, it would have been free. NOWHERE did it disclose I would be charged $10, and what's the difference between the app and the website? I know this is slim, but what about people who don't have a smartphone? This is WRONG, and fees CANNOT be charged without first disclosing them. Received a message from Unity One to the original post above. It doesn't do any good to call, because it takes them forever to answer the phone "due to the new platform." When I originally set up the payment, there was nothing that said there was a fee when it had me verify the amount and hit submit. That's where it should have disclosed it. Also, when I finally did speak with Evelyn, her attitude was "ho hum". She didn't care to help in any way. I asked for a supervisor, and she was supposed to transfer me, but it never happened. I had to call back and sit on hold for 33 minutes, and guess who answered the phone again??? Evelyn. She sent me to her supervisor's voice mail (Cindy M), and I left a message for her around 9:50. It has been 3-1/2 hours, and she has yet to call me back, and I don't anticipate that she will. So what good would it be to call? I went back, and at the top of the page, it says there that using the Guest Web Channel, Contact Center, or Member Solutions costs $10.00. I had no idea this link was one of those, so I continued. I thought this was the online version of paying my loan. As far as I know, that's the only place it's mentioned. Even when paying, it doesn't advise there will be a $10.00 fee. UPDATE: I did receive a call back and was advised that things weren't quite working correctly with the new platform, so now it's easy to pay your bill WITHOUT being charged a fee. I appreciate the call back and the honesty. I was refunded the $10.00.

no stars. I had $500 per 2 weeks going into Unity One for several years through Bank of America…read moreBillpay sytem as a savings account. May 30 payment was returned to me as if it had "bounced" there were ample funds in BofA account, and ample funds in the Unity One account (~10,000, ~12,000 respectively). BofA sent me proof of payment that the funds were not "bounced" BofA researched and found out that the check they sent to Unity was presented for payment twice after it was paid by BofA. The 2nd and 3rd timene it was presented it was returned, due to the fact it had already been paid by BofA. I tried to discuss with the online unity One agent, but they told me they had no access to thee account as they were just the receiving entity. I alluded to legal action, and their response was to cut my access to the mobile app we were using to communicate, however this was after I closed the account. Once I closed the account, I took the check they "returned" to me and re-deposited back into my BofA account, which was returned as not payable since it was a copy of a paid check to Unity One. BofA sent me the documents they had sent to Unity One to remedy this situation and said Unity One would be contacting me. I received no response from Unity One. I went on their online contact form, and other than the automated response telling me they would contact me, no response. I don't think I've got past the lower echelon of Unity One employees, who seem to not be very knowledgeable. My $500 vanished between Bank of America and Unity One, Bank of America sat with me and attempted to find out what was going on, they researched it, sent me documents and sent documents to Unity One explaining the issue. I got no response from Unity One after Bank of America sent the documents to Unity One. I don't know if this was a genuine mistake, or purposeful fraud, but it seems if it was a genuine mistake, Unity One would have responded.

2nd time I went to this locations to get documents notarized for professional licensing and they…read morerefused to complete both times stating that they weren't allowed. Went to Chase Basswood and got documents completed right away. Just go to a different location of notary is needed because this location won't help.

We came into today with a unique situation and Ernest and all the tellers went above and beyond to…read moretake care of us and made sure we felt welcome. They were efficient and communicative. Definitely recommend!

I was sent to this branch because the main branch was under construction. I don't know if I will go…read moreto another branch anymore. The level of customer service that Mary and Hilda gave me should be a model for service. Full disclosure, I effectively stop using EECU for my primary banking needs over 15 years ago, because of lacking services. This branch has likely changed that .

I've been with EECU SINCE the STAR TELEGRAM lol lol and I would not ever trade in this BANK for…read morenothing. I love all measures of the great customer service and the prompt work that is available in drive thru, in side the lobby, every Teller is on the front line to me. The North side Stock yard branch is my favorite MYRA and her team are the better then Best. In fact Mrya and her team branch are perfect and always on the front line. We love North Side EECU.

The most unhelpful branch in all of Fort Worth! I've lived here for 5 years and every time I've…read moregone in they say they can't help me and send me to another branch. After a year I'd avoiding this location I had to go in due to a time crunch and once again they said they didn't have anyone who could help me and sent me to another branch.

Not my favorite. Always seems to be a long line (before COVID) and not the best experience I…read morealways have had at other banks and credit unions. I go there when it is necessary. Ok, so you want details, I get it: 1. The staff we dealt with has seemed kind of know it all. 2. On more than one occasion they didn't treat us a valued customers. 3. It is always a long line and crowded (at least as luck would have it when we have to go). 4. There are numerous fees and other charges if you don't have a minimum balance, or have direct deposit. Not sure what else to say here, but for what it is worth, there are better choices to do your banking.

They refused to cash a check that I had been sent from a company refunding me my deposit from a…read moreprevious arrangement. They contacted the company and let them know I tried to cash their check but it was a little old, which I understood. So I contacted the company and they told me they cleared the check and to try again and if any problems arose, have the bank contact them. After getting declined yet again, I suggested they contact my company but the lead teller refused to work with me. They refused to contact the company or go over any other options with me. Never going back to this bank. Out of all the Wells Fargo branches I have gone to, this one was the most disrespectful.

Great service here! And, great service is kind of important with your bank.read more