Antonio is the tech who assisted with my AC issues. I communicated with him regarding my…read moreappointment because it was scheduled 7 days from the day it stopped functioning properly. I wanted to call to see if he was available sooner, BUT he told me he could come "tomorrow" before I asked and told me the time he would be there. I was able to leave work and make it home prior to his arrival and he showed up on time, which is NOT the norm for any technician who has been sent out from a home warranty company that I've encountered. I showed him where the appliance was and he had it up and running in less than an hour! He confirmed that the unit was cooling and answered all questions I had prior to his departure. I'm very appreciative of his professionalism and his skillset.

From the owner: Kirts heating and cooling is a heating & air conditioning company in Coushatta. We deliver high…read morequality service by providing our customers with a personalized customer experience. Our employees are trustworthy, punctual, and expertly trained. Some of our core values include integrity, premier service, and customer satisfaction. We pride ourselves on our competitive pricing and 100% satisfaction guarantee. Our mission is to consistently provide the highest quality work and the best customer service in the state.

Service was fast. They were able to resolve my situation perfectly. They even cleaned up the…read moredebris. Even my tenant was impressed. I spent 3 days vacuuming out my attic, applying energy efficient baffles and new insulation so I was pretty particular. Here is the before and after photos

I was staying in Mansfield and noticed that the air conditioner was making a weird noise and was…read moreleaking water. This was on a Sunday. I reached out tto Atlas and Chris was able to come over that day! After thoroughly checking out the system he decided on a plan of action. The downside was that he suggested we turn off the A/C. The temp was around low 90s, so that wasn't the sort of news I was hoping for! Anyway, to my surprise he arrived back at our home at 9am the next day. It took him about 60 - 90 minutes to square away the problem. Afterwards, we were cooling our heels in comfort! Great job by Atlas!

Excellent service all the way around! Service Employees know what they are doing. Great HVAC…read moreservice company!

Moore's A/C & Heating Inc. lacks transparency. My AC unit went out. After getting a repair quote…read morefrom one contractor, I asked Moore's for a quote to replace an evaporator coil. They said they could send someone out to look at the issue and I agreed. Moore's never told me that they'd charge me to have the technician come out and what the rate would have been. It was $160 for the technician to IMOverify what I already knew in 20 minutes. When I pressed the owner about not telling me up front, he told me it's his practice not to mention service call charges and labor charges unless the client asks and that I should have expected to pay. That's bananas, imo. We agreed on $100, and I went with another contractor who told me everything upfront without games.,

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.