Best flooring place in the city. The flooring guy did an absolutely beautiful job. Thank you Mike…read moreSnider!

Terrible experience! Avoid at all cost! This has been the worst contracting experience we have ever…read morehad. We have plenty of experience with contractors, including major projects that required us to move out for 2 months. This isn't our first rodeo. This was an exceptionally bad experience. The worst. 1. Installer disappeared for 2 months, delaying the process until another installer could be found. 2. No one could tell us what to expect from the installation, despite two site visits from an installer. 3. No one could tell us how long the installation would take 4. Took months to acquire material necessary for installation 5. During a site visit, we were told we had to move large appliances from the kitchen, only to be told we didn't need to do that. We didn't have access to our kitchen for 12 days, unnecessarily. 6. Covered our condo in epoxy dust and took no steps to contain it. 7. Installer didn't wear a mask when sanding epoxy, a violation of the Occupational Health and Safety Act. 8. Unresponsive by email 9. Difficulty scheduling 10. Passive aggressive staff 11. Lots of gaslighting 12. Overpriced Truly an awful experience.

Unique place to visit. Excellent collection with wide range of designs!! Professional approach is…read moreicing on cake.

From the owner: Located steps from the Castlefield Design District, our 11,000 sq. ft. rug and carpet showroom is…read morehome to over 5,000 flooring pieces from across the world. Enjoy a wide selection of materials including wool, silk, cowhide, bamboo silk, art silk, polypropelene, polyester and viscose.We are a full service company helping you through the purchase, delivery and installation process of your new rug or carpet. Our passion is rugs and carpets and we are here to help you with all your flooring needs.Come and see our huge showroom of hand picked rugs and carpets today.

We found our dream rug at this lovely store with excellent customer service. Thank you to Sidney…read moreand the sales team on the floor who were most attentive and gave us a few days to view our choices in our home under different lighting to ensure we made the best choice which we did. I also appreciated the the product knowledge provided on my rug to understand its construction and materials content in the weave. I would highly recommend to others who are doing house renovations, flooring and rug or window treatments.

The vinyl floors we received from Signature by Shelley Alexanian look fantastic. However, the…read moreinstallation process was quite challenging - the installers did not communicate well with us, there were several issues with the baseboards, and it took them almost a month to come back and fix it, while taking no responsibility for the issues. I would definitely buy their flooring again, but I would not use their installers.

Very responsive and communicative! Did an amazing job…read moreinstalling this high quality carpet in my condo living room. Good price options to choose from and smooth process.

Sam, is an excellent professional and the wonderful new look of our apartment's floor, proves it…read more But, more importantly, Sam is a great human being. I believe that he was more concerned with any and all of our issues, than with the flooring work itself. And he finished the work one day before it was originally planned. Worth every penny!

Rizwan is the business owner who is hands on and gets to know his customers…read more Great service Prompt installation at the agreed date/time. High quality installation (carpet runner) Highly recommended

We had to get carpet runner installed on the curved hardwood (and slippery) staircase at our new…read morehome. We have been very happy with the service, quality and customer service from Love Your Stairs. Rizwan came to show us samples and quote on one of our house visits before the closing date and booked installation for the day after we moved in. Installation happened as promised, which was important to us because we didn't want the dog to move in until they were installed. Now, we (and the dog) love our stairs! Highly recommend.

Mark came to the house with many carpet samples. He…read moreexplained the pros and cons of each type of carpet in regards to our needs.The prices are very reasonable. The technicians did a very thorough job.They were very hard working and did an excellent job.The technicians were very polite and professional.They left the house in the same condition that was in when they arrived. The owner called after the work was completed to see how satisfied we were.A very customer care oriented com I highly recommend this company.

Great pre-sales consultation service. The installers were…read morein and out in under 2 hours and hauled out all my old carpet. Very attentive customer service after the job was done.

We decided to give Imperial Carpet another try even though our first purchase did not go smoothly…read more The carpet that we purchased the first time, about a year ago, did not lie flat. When we called them about it they assured us that it would settle after a couple of weeks or so. After one month it had not improved at all so we called them to say we would like to return it. They refused to give us a refund so we accepted an exchange for another carpet. Despite this experienced we decided to give them another try for our living room rug. We were dealing with a very helpful, pleasant salesperson. This time we were ready to purchase a rug priced at $9000. When they put it on the floor for us to view we saw that it also had bubbles and bumps and was not lying flat. Because of our previous experience we queried the salesperson about it who was answering our questions, very possibly to our satisfaction. But we never got to hear what she wanted to say to us because the owner had been listening in on our conversation came over to tell us about all his previous clients and that he was irate that we had questioned the quality of his product. We were patiently waiting for him to end his tirade so that we could continue with our salesperson but the owner continued with his rant and became insulting. We decided to leave and just as we were walking out the door he hurled a RACIST remark at us. DO NOT SUPPORT THIS BUSINESS. THE OWNER IS A BIGOT.

From the owner: We invite you to explore the largest manufacture Rug gallery in the world.read more

I should have read Yelp before I jumped in and made a purchase. Here's my story:…read more We bought carpet for our 4 bedrooms on Boxing Day 2019. We explained that we were doing a renovation and that we needed to proceed with 2 rooms at a time. They agreed and told us to order all rooms at once, due to dye lots, and they would have no problem keeping the second half (2 rooms) until we were ready. All we had to do was pay the full amount - carpet and installation - in advance. We did have to reschedule once the original installation. They were accommodating and they came to install the carpet in the first 2 rooms - in March 2020. We chose a carpet with a pattern and saw that the carpet didn't match in the 2 rooms (the pattern was turned a quarter turn). We spoke with the installer who, by the way, was amazing, and realized that it was the shop owner, Kam, who had given him these instructions. In addition, one of the rooms had an issue and the guy who measured had to come see for himself - he measured incorrectly (12" off). This happened the week of Covid-19 being declared a pandemic, and all stores closed. We sent emails/messages asking why the 2 rooms could not match and how can they fix it. All I got back was a phone call from Kam yelling and insulting me saying that he's been in the business 30 years and the carpet was installed perfectly. We inquired why the carpet could not match and he hung up on me. Fast forward. September 2020. We were ready to have people come into our house to finish the renovation. At this point, my wife was tired of the mess that she was willing to live with the carpet in the 2 rooms the way it was. We went to the store. Obviously, Kam was still angry that we had asked him to try and "fix" the carpet in the 2 rooms so they match, as he continued his yelling, throwing insults and telling us to "shut up" and that he's been doing it for 30 years. We were the ones who was wrong, according to him. We said that we are the clients and we should have been given the choice....given that it has a pattern that we wanted to have matching in all rooms. We left the store with a date for the last 2 rooms. Since he had all my money, I had no choice. They called the day before the installation and they told us the installer would be at our house between 11:30 am - 12:30 pm. Later the same day, they called my wife to change the time to 8:30 am. She said that we would not be ready at that time and that we could be ready for 9:30 am and they agreed. The next day, the installer came precisely at 8:30 am. I explained to him that we had the appointment for 9:30 am. It didn't seem like he knew the install time had been changed. Kam, the owner, called my wife at 9:32 am as we were going to the door to let the installers in. He was yelling and insulting her asking why we hadn't opened the door and telling her to "shut up." We tried to explain that the installer came early and he hung up. We opened the door and the installer was not there. We checked our security cameras. He left precisely at 9:30 and 4 seconds. Where did they go? We spoke with Steve. He arranged for the installer to come the next day. The installer apologized for what happened and said they had another appointment the previous day. They started installing the first room - there was a problem. The carpet was too short again! They apologized and had to put a patch/seem in the closet again. When it came to the fourth and final room, there was nothing this great installer could do. The fourth room just didn't have enough carpet...period. They called the store and told them they were way too short and they would have to order new carpet (different dye lot). We didn't want to deal with the store/Kam and the installer dealt directly with them. A week later, the installer returned and did a great job installing the carpet in the last room. This is not the kind of store or people you want to deal with. They tried to save money by ordering too little carpet and patching everything. Also, they can certainly use a lesson in manners. 9 month later (July 2021): One room's carpet is fraying (see photo). They refuse to repair unless I remove the negative review. Kam's mouth is dirtier than a toilet. Please read the other reviews here to see that I'm not alone. 0 Stars if I could!

We used to get carpeting done from other place, but once we tried them. They do custom cut carpet,…read morecustomized designing. They have unique 3 D carpet designing. Cos is effective. Keep up the good work.

Highly recommend Khayeri, a company I have collaborated with for the past 20 years. They are a…read morereliable manufacturer, supplier, and installer of luxury engineered wood flooring. Khayeri uses carefully selected European wood, which is then manufactured and colored by skilled artisans using the latest technology. They stand behind their meticulous work and craftsmanship with pride and offer a strong warranty on their products. I highly recommend considering Khayeri for your next project.

Memories of Soho My Beautiful Flooring - I am very sad to be writing this review of…read moreKhayeri/European Flooring. Four years ago, I decided to replace the laminate flooring in my condo with something easy care but beautiful. I chose Memories of Soho (luxury vinyl) offered and had it installed in the fall of 2020. The floor did indeed look lovely. At first. Imagine my distress when, after less than a year, the joins in several areas started lifting. I am not talking about movement but actual lifting at the joins and plank damage. I called Dean (Wasam, the original salesperson had moved on). He and Kerwin made a site visit. They claimed never to have seen this issue before and determined that the fault lay with my installer. Their click system was infallible if installed properly. They agreed to assume some of the costs for the damage and, after spending several thousand dollars more, about 40% of my flooring was replaced by a certified Khayeri/European Flooring installer. I was assured that now my problems would be over. And the floors did again look great. For a year. Then the same thing happened. Again, I called and Dean (He left the company shorty after) and then Kerwin visited again. Kerwin used a bottle of glue and made some improvements but the damage to the planks is permanent, and the floor is no longer beautiful and never will be. Inga (Dean's replacement) explained that this time the problem was low humidity. I got a long explanation about how to use humidifiers and dehumidifiers and was reminded of the terms of the lifetime warranty. If I want the floor repaired, I'll have to pay. Again. By the way, I have owned two houses and this condo for 12 years before I purchased this flooring and have never had a problem with flooring before. This is very sensitive flooring. So--buyer beware. If your home is ever too humid, or too dry or ...you may very well have problems every few months. Call the company immediately and Kerwin can glue things down before there is too much damage. Good luck. Me? I am not prepared to pay a few thousand dollars every other year, so I am now saving that money to buy a better floor from a better company. Tove F