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    EG Outdoor Products

    3.0 (2 reviews)
    Closed 7:00 am - 4:30 pm
    Updated a few days ago

    EG Outdoor Products Photos

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    7 months ago

    Helpful 2
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    11 months ago

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    Ask the Community - EG Outdoor Products

    Backyard Showcase - Five pieces of wood sandwiched together with a paint job so poor that you can see each individual board.

    Backyard Showcase

    1.0(1 review)
    3.9 mi

    Update after receiving a response from the owner on my Google review with my response back to him:…read moreOWNER'S RESPONSE: Response from the owner 42 minutes ago Megan I am sorry that you where not satisfied with the purchase of your pavilion. It is our goal to provide our customers with the best customer service as well as a quality built product. It is to my understanding that during shipping the paint got scratched and some got rubbed off. We had charged you $1744.00 to paint it and reimburse you more than that a total of $2375.00 This should have covered more than the touch up paint and labor cost. We hope you can enjoy your pavilion and again i want to apologize for the issue MY RESPONSE: The product was not damaged during shipping. It was actually packaged and wrapped extremely well. Your salesperson concurred that it was a poor paint job and that your company does not have experience with painting pavilions because most of your orders are either painted pergolas or stained woods. You response that it was damaged during shipping is false. I sent you the breakdown of the bid from my contractor to fix all that was wrong, which was not just a shoddy paint job. Detailed here in my email to salesperson (Mark) on 11/30/20: Materials/Labor to Sand/Paint/Caulk: $1925 The price I paid Backyard Showcase to paint it white: $1744 You have seen the pictures of the "finished" product and agreed that it was a poor paint job. Please show the pictures to the owner. Wood is showing through. 8x8 posts which I believed would be solid posts are actually multiple boards sandwiched together. The paint job is so poor that this is visibly noticeable. The interiors of the headers will all have to be "fixed" to hide the many nail holes from multiple boards being sandwiched together. Decorative covers of the 6 brackets are poorly put together. Materials/Labor to install 1x12" fascia on the outside and 1x6" trim on the bottom of header: $450 (materials) + $360 (labor) My order with Backyard Showcase states "no bottom seams". Additional cost spent on building the pavilion due to cutting all roof tongue and groove boards, fascia, roof metal cups: $525 Total reimbursement requested: $3,260 _________ The fact that I have to pay $3260 fixing the product after spending greater than $20k is irritating.

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    Backyard Showcase
    Backyard Showcase - Many nail holes from the multiple beams that were sandwiched together that they shipped us.

    Many nail holes from the multiple beams that were sandwiched together that they shipped us.

    Backyard Showcase

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    EG Outdoor Products - outdoorfurniture - Updated July 2026

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