We had a very disappointing experience with this dental office. Within a month and a half of…read moretreatment, my child's spacer came out twice. We were also told multiple times that certain appointments or repairs would be "no charge," yet the insurance company was still billed afterward. To make matters worse, we took my child to his primary dentist and were told that a filling this office had placed only a month earlier was already loose and about to fall out. The very next day, it did fall out. When I contacted the office, they made him an appointment knowing the filling was out but he was put in for an exam appointment only. I was then told that I would have to make another appointment to actually have the feeling replaced. I understand that dental work can sometimes need adjustments, but having multiple issues in such a short amount of time, combined with confusing and inconsistent billing practices, was extremely frustrating. I would encourage other parents to ask detailed questions about charges and carefully monitor any dental work completed here.

This was my second visit to Wilmington Kids Dentist on Market Street. Our first appointment with…read moreDr. Conner was great -- he made my 16‑month‑old feel comfortable and answered all of my questions, which is why we chose to return. Today, Dr. Danielle and her assistant Emma were phenomenal. They were incredibly thorough, asked personalized questions about my son to tailor their approach, and worked quickly and efficiently. Emma also took the time to go through our paperwork carefully and correct anything unclear. I will absolutely be requesting this team for future visits. My 22‑month‑old left happy and completely unafraid of the dentist. Bonus points to Dr. Danielle for knowing the Duck Song!

This place is a JOKE. If your kid needs a surgical approach…read morethey have the most ridiculous policy I've ever seen. You CANNOT reschedule the Dr appt they set up unless you give 3 WEEKS prior notice. And if you have the audacity to get admitted into the FUCKING HOSPITAL BECAUSE YOU HAVE A SEVERE CHRONIC ILLNESS the day before said paediatrician appt and literally can't get your child there, they tell you to piss off and refuse to do their god damn jobs anymore. I'm sorry...I'm supposed to know 3 weeks in advance if I'm going to get sick and admitted into hospital??? Completely asinine. Don't go here if you live in reality where shit happens that you can't control. Sincerely, A pissed off single mom

I've been taking my son here since he was 8 months old (he's almost 3 now). I love this practice…read more We see Dr. Dimock and she is awesome and so understanding of little ones. All the staff is super nice and the facility itself is beautiful. My son loves the fishtank in the waiting room.

An attractive dental office with great staff and very efficient processes that get you in and out…read morefast. The Hygienist was friendly and helped me relax as a stressed out patient who does not like going to the dentist. I felt they made every effort to be thorough and not rush through things while ensuring that every detail was accounted for. I've had dentists that are obviously making stuff up like an untrustworthy auto shop trying to sell you stuff you don't need. I never felt that pressure here. I already have my next appointment set up and will go in with a lot less stress knowing I will be treated with respect for my time and concerns while taking good care of my dental needs.

Me and my kids have been going here for years. If you have dental anxiety, this is the place to go…read more They do such a great job providing compassionate care.

Had dental work done on my 6 year old. Some hygienists are very wonderful however I have continued…read moreto get contradicting information from front desk staff, doctors and hygienists over several different occasions with my son. Treatment has not been relayed consistently to me, which is worrisome to a parent.

Refused our toddler's emergency dental needs due to COVID-19 vaccination status in December 2022…read more They obviously don't follow the science, what an absolute joke!

Great staff. Great service. Surgery went well with Dr. Skip communicating very well from start to…read morefinish. My child has special needs and they are very accommodating during routine appointments. Krystal is amazing with my child!

Unfortunately not a great experience, they quote lower prices and then when we come in the final…read morebill ends up being much higher. Not great customer service at the desk either

Excellent service as the doctor is very chill and is very concerned about the patient…read more He communicates with you very well during the entire visit and is courteous I have been seeing Dr Mann for 2 years now and he truly is a awesome dentist Not to mention the staff is very nice The front desk attendant miss Melissa is very polite and courteous I recommend Dr Mann to anyone who gets anxious about dental visit as I too had a lot of anxiety before meeting Dr Mann I hope this review helps more people get better dental care

Dr. Mann is always friendly and professional. He eases my dentistry fears and provides excellent…read moreservices that are affordable!

I can't thank you enough for having dismissed us as a patient. We found a dentist with so much…read morebetter attitude of the staff members and customer service and much less wait time . I couldn't be happier. I regret not doing it sooner.

ABSOLUTELY HORRIBLE! I absolutely beside myself with the way I was just spoken to and treated by…read moreCheryl, the office manager. We were new patients and came in on Monday for 1st visit. There was a concern for one tooth of my daughter so I scheduled for my daughter to return that Thursday. At the 1st appointment I met with the office manager to ask her what the cost would be. She called my insurance company while I was there and verified the insurance. She had them fax my benefits to their office while I was present. She told me I would hear back from her that day and that she would call me. Never did, in 3 days time. Our appointment was first thing in the am today and I called the office as soon as they opened while we were on the way to see if she had the cost for us. She instead insulted me and said if it is something your child needs, what does it matter what it costs. She then proceeded to tell me she "takes care of hers" as if I don't take care of my own children because I wanted to confirm the procedure cost. I then asked to speak to the owner because I was absolutely beside myself with my jaw wide open with the way she was speaking to me and she hung up on me. Upon me calling back, she said "I failed, I'm putting out fires every 5 minutes and I didn't have the time to confirm your insurance" (in 3 days time mind you) and said if it's such a big issue for you, I will pay for your child. This was not in grace but in trying to belittle me. She told me she has 6 six but that she would pay since I was giving her such a hard time on simply wanting to know what the procedure costs and hung up on me AGAIN. I never once said I couldn't afford it or wanted anyone to pay for MY child. All I wanted to know is what the out of pocket expense would be for the procedure before my daughter had it done early this am. I have never in my life seen a dentist office not provide this information or take so long to do so, especially since I saw the fax while I was there on Monday from my insurance doing their part. She had 3 days to let our family know what the cost would be through insurance but she was too busy or forget and instead wanted to talk to me like she has zero professionalism. It is an understatement to say she was RUDE, condescending, classless, and tried to make me feel like I couldn't afford to take care of my child because I simply asked her to do her JOB.

Heeeeck no. They referred to my five year old niece as a waste of Valium when she cried because…read moreshe was scared after they knocked a tooth out. Attached is the second experience they had. AWFUL!

As someone who was traumatized at a young age by my local pediatric dentist, I understand all too…read morewell the significance of having a dentist who goes above and beyond for children when it comes to something important, like teeth. We went to another family dentistry across town (they were also exceptional in treatment of my kids, I still go there for myself) but since they caught a cavity they sent us to White & Johnson, knowing they could handle my oldest kids anxiety. I am beyond grateful to have such an amazing staff to work with my kids. The layout is efficient, the teamwork that I have witnessed during our appointments is flawless , and bedside manner is second to none- they sing songs, talk to the kids throughout cleanings to explain what they're doing and reassure them, and are completely transparent about everything upfront with parents. The only crying my anxiety-prone child did was in the wilmington office, as they tried to get the gas mask on him (he ultimately had to have his cavity taken care of at the hospital under general anesthesia) but even having gone through that, he is not at all scared of coming back. THAT is how I know they're doing everything right. While we do spend a bit more money here than we did elsewhere, but it certainly shows in the quality of care our kids receive.

AS GOOD AS IT GETS! Dr. Madison has been a dentist for the…read moreShallotte area for 40+ years. He has maintained a leading dental practice in the area and has served many patients with care, compassion, and consistently does what is in the best interest of the patient. For 28 years I have had the pleasure of having Dr. madison and his staff make my smile bright, and Healthy. His NEW LOCATION and office building is beautiful! Calming and Cozy. The smaller office is great. I feel like it is much more comfortable, Intimate,& warm. I WILL NEVER LET ANOTHER DENTIST TOUCH MY MOUTH!!! THANK YOU DR. MADISON FOR ALL YOU HAVE DONE FOR MYSELF ADN MY FAMILY.

From the owner: Braces, Veneers, Whitening Cosmetic Dentistry, Dental Implants, Dentures, Root Canals, Endodontics,…read moreGeneral Dentistry, Laser Gum Surgery, Lumineers, Oral Cancer Screening, Oral Surgery, Orthodontics, Pediatric Dentistry Periodontal, Deep Cleaning, Scaling and Root Planing Prosthodontics,Wisdom Teeth Extractions, and much more!