Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Dr. Willfond is super professional and knowledgeable. She is up to date on all the screening…read moreprotocols and told me not only her recommendations but also her reasoning behind them. She runs on time and is available via computer or phone for prescription refills and appointments. Highly recommend!

You Won't find Eastern medicine this close than either coast…read morecupping or sometimes called hot cups, Healed my back pain!! he's a great acupuncturist and herbalist Young Ki Park, DO Dr. Park is a board-certified family practice physician who specializes in Eastern and Western medicine. He earned his medical degree from the University of Osteopathic Medicine and Health Sciences in Des Moines, Iowa. Dr. Park completed a residency in family practice at St. Elizabeth Hospital Medical Center in Youngstown, Ohio, where he was named Outstanding Resident. He earned his undergraduate degree from Indiana University. Dr. Park was born in Korea and came to the United States at age 12. His father's work as a certified acupuncturist and herbalist inspired Dr. Park to study medicine. Westview Center for Integrated Medicine 3630 Guion Rd, Suite 320, Indianapolis, IN 46222 (317)613-3064 (317)613-3065 FAX

Amazing doctor!!!! Easy to talk to, very knowledgeable,…read morestarts with trying to correct the problem then masking with pills. He is great!

Dr Simmons was recommended to me by my daughters' pediatrician for my two girls, for when they…read moreturned 18. I was not disappointed by this recommendation! When my insurance changed, she became my doctor, as well. Dr. Simmons is respectful, taking the time to really listen. She has a calm and peaceful demeanor. Whenever tests were ordered, I never had to call for the results - the office was proactive and always promptly called me.

I have been going here for years, Dr. Idella Simmons bed side manner is phenomenal, she is patient,…read morekind and fun to talk to. I feel like she is very informed on a variety of issues and keeps up on her licensing in a very timely manner. I love that we just don't focus on medical but talk about life and family. She is a PCP not a specialist and I am thankful she has referred me to some excellent doctors, who see me on a regular basis for other issues. She is in contact with them and is up to date on my overall health and care. Booking and communication is easier than ever now with the online portal. I'm not happy that she had to sell her practice, but it is almost impossible for a doctor to be independent now days, and completely understand the reasoning behind it. She's done great with all the changes and I know will continue to do so. I feel very confident in referring her to family and friends! Thank you!

Went for travel vaccines. Everyone with the exception of the folks on the front desk were very…read morefriendly. After writing our names on blue slips of paper our interaction with the front desk was nonexistent. We were called to the back by a friendly young lady where we filled out forms and answers questions. Then taken for our weight and blood pressure. Next room we talked to the nurse further and filled out more paperwork. Dr Lobo came in and we talked to her about where we were traveling to. Filled out more forms and consent for getting a vaccine produced outside the US. The US vaccine is currently out of production. Signed the forms and and nice young lady came in and gave is our vaccine. She did a very good job. I despise needles and I get very nervous. Only a slight pinch and it was done. We did wait a few minutes just incase we had a reaction but we were good and on our way. Great until the bill comes if insurance doesn't pay.

The nurse, doctor, and resident were all so kind. The front staff was very short with me and seemed…read morerobotic. The people who took my blood weren't the best. I was poked 4 times by 3 different people to finally get one tube of blood. My only other complaint is the time it took. I got there at 2:50 for a 3:00 appointment and I didn't get out of there until almost 5:30.

I rate their type of care 2/10. Care quality will be rated 2/10. Office experience is 0…read more It's unprofessional to me. My expectation wasn't met and the representative at the window asked me for the rest of the payment, which the service wasn't provided professionally. I understand you want us to leave where we receive care and focus on you, at least, make it worth while. 0 empathy. Please, try to focus on each member of your client. Pay attention to each of your clients. Your staff should be more professional and be attentive to each of their clients. You aren't perfect, l know. Things can be done differentl.

I almost got hit with door that was slammed open by one of the front desk ladies. The lady who…read morescheduled my appointment over the phone was also very unprofessional and indifferent about my appointment. I was seen by a good doctor. But I honestly feel that all the bad is enough to out weight the good care that my doctor provided. I will never recommend anyone to this trashy clinic.

I've been coming here for about a year now. Located on the ground floor of the OneAmerica building,…read moreit's a little difficult for me to get to while I'm at work on the Northwest side, but if you work downtown, it's fantastic. BlueIndy and Bikeshare options are right outside, and there is a paid parking garage underneath the building. Doctors, nurses and support-personnel are all nice and friendly, and I typically don't have to wait much past my appointment time. I see Dr. Henry here and feel very comfortable with him, and appreciate that he takes the time to listen to what I'm saying, and talks to me like a person and not a doctor. I wanted to be with the IU Health Network, and wanted a doctor downtown. This location was about the only one I could find, but I'm glad that I did.

I've been to this doctor a handful of times. What keeps me going back? I'm in the system, don't…read morewant to go thru the hassle of finding a new doctor, and the location in regards to my work. What makes me not want to keep going back? - have to pay for parking (they won't reimburse you even if your appointment goes over the scheduled time or starts late) - the doctors are overbooked so you really don't get that personal touch you get from other doctors I've had - I always seem to get the "newbies and interns" so I always have to add on 10+minutes cause they're learning. It's great! But I can't handle when I get my blood drawn and I am their first real patient haha - the staff at the front desk are never friendly - a friend went here from my past experience of going here. She was diagnosed with a very serious illness and they didn't even tell her how to treat or manage it! She had to go back a 2nd time just to find results and get more information because they didn't do their job properly the first time. My suggestion: go elsewhere if you can.

Oliver Healthcare is an exceptional medical facility that now even offers Urgent care. The staff…read moreis so helpful. Today I was helped by Lisa Brinkley. Very polite, informative and so helpful. Miss Lisa was actually running the front aspect of the office while her husband attends the patients. I highly recommend Oliver Healthcare because they are the golden couple. You leave feeling better. You are heard. The quality of care I received is beyond words. Quality n excellent care.

They are excellent,I am very happy with the team.They can help with advise and the Insurance…read morecompanies.

I often comment that I can't stump Dr. Beck. He is an encyclopedia of medical knowledge…read more I prefer the personalized care provided by Dr. Beck and his staff. I am so grateful for all of them.

I can be a bit of a....hypochondriac... and when it comes to my health I often worry over trivial…read morethings. Dr. Beck and staff have not ONCE made be feel silly in anyway. They are kind, they respect my time, and they respect me. They have taken my physical and mental health concerns seriously and worked with me to find solutions. I'm very happy to consider them apart of my care team!

I would never recommend this doctor to anyone. She is can't take of her patients and get their…read moreprescriptions correct. She has screwed my prescriptions for 3 months in a row. I would never go back to her again. And would not want anyone else to use as the Primary Heath Doctor.

I've been so impressed with Dr. Jacob Ramsey-Morrow, who treats acute and chronic spine pain,…read morespasticity, musculoskelin pain, and specializes in nonsurgical treatment options for these conditions. He performs fluoroscopically and ultra-sound guided procedures for pain and spasticity. He is located at the IU Neuroscience Center directly facing W. 16th Street. This large glass building is very easy to find, and a parking garage is attached to the Neuroscience Center (ticket not validated). Patients can be dropped off by the main lobby with wheelchairs available by the information desk. The staff at the desk are super friendly and helpful. The doctor is personable and well-spoken, explains the process well, and has a visual aid, plus he answered all my questions. I do wish I had taken a few notes to remember medication given and some of the other details, but I have an appointment in a couple of weeks. During the procedure, he explains first what he is about to do. I love that so I can prepare myself. Dr. Morrow was great about controlling the pain and checked often on me. Most of what I felt was pressure when injecting the medication. This was my second procedure to resolve another area in my spine. I am still anxious but no longer fearful as I was during the first procedure. I worry slightly of the complications that could occur, but I feel it is worth the risks. Dr. Ramsey-Morrow and his team have earned my trust. After two procedures, I truly believe he is a dedicated and skillful physician who acknowledges each patient as an individual. I didn't feel as if I was in an assembly line but his only patient. The area of my spine addressed is already showing signs of improvement. I would highly recommend Dr. Ramsey-Morrow if you have any of the conditions mentioned above.

I have had at least three appointments with Dr. Ramsey-Morrow; he is my physiatrist - overseeing,…read morecoordinating, directing, and supporting me in navigating to full healing with three or more physical conditions. He lists, inspects, and makes great suggestions. Since I've been seeing him, healing (and my emotional well-being) are definitely moving in a positive direction. Office staff, waiting times ... couldn't be better..