1. El Centro Outpatient Center

    1. El Centro Outpatient Center

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    El Centro, CA

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    El Centro Outpatient Center

    5.0 (1 review)

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    12 years ago

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    Legacy MD Medical Group - our El Centro office

    Legacy MD Medical Group

    2.5(4 reviews)
    1.5 mi

    I initially had a few issues with the reception staff; however, the owner and medical director…read morepersonally reached out to address my concerns and made things right, which I truly appreciated. I can't believe a facility like this exists in the Valley. The building is new, clean, and equipped with advanced technology. Dr. Strong is one of the kindest and most knowledgeable doctors I've met in the Valley. The practice is well-organized, uses state-of-the-art technology, and is comparable to top healthcare centers in San Diego. I would absolutely recommend this place.

    I chose this office because it accepts my IEHP Covered California plan. My insurance card clearly…read morelists a $15 copay for Urgent Care. At check-in, I was told I would have to pay $75 because I had not met my deductible. When I questioned the charge, I was shown a printed sheet but was not given an explanation that reconciled it with the benefits printed on my insurance card. I declined treatment, left the office, and contacted IEHP Member Services. I then spoke with an IEHP supervisor, who confirmed that charging me $75 under those circumstances was not appropriate based on my plan benefits. Patients should not have to argue over the cost of a covered visit before they can receive care. Accurate insurance verification and transparent billing are fundamental parts of good patient service. Unfortunately, this experience caused me to lose confidence in the practice, and I have since found a new primary care physician. UPDATE: WORSE - THEY ARE FRAUDULETNLY BILLING ME AND MY INSURANCE FOR A VISIT THAT THEY WANTED $75 FOR AS INDICATED ABOVE. WOW. HOW LOW CAN YOU GO TO BILL ME A $15 COPAY FOR WHAT YOU WANTED $75 FOR AND A VISIT THAT DID NOT HAPPEN? REPORTING THIS TO ALL AGENCIES AND THE CA ATTORNEY GENERAL.

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    El Centro Outpatient Center - familydr - Updated September 2026

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