A very nice looking place. This morning we made a 5pm appointment. We were not told to arrive earlier, so we arrived at 5pm. A couple were being checked in ahead of us so waited. Then we had to fill out some forms. Then we waited in another room. Then someone came for me (& a bit later someone for my wife) and took me to a change room where I changed into a robe and then was lead upstairs into another waiting area. A minute later my wife joined me there.
Then a massage therapist came in and told us since we were twenty minutes late that our massage would be 40 not 60 minutes. We said it wasn't our fault so we'd prefer a refund.
So we went downstairs, changed and then were met by the person who checked us in earlier. He said the supervisor had found out about what had transpired and now had things organized to move forward with 60 minute massages.
However, we were back in our clothes, and not in a happy mood so we decided to get a refund.
The supervisor never came out to talk to us personally. read more