I just want to say what a great experience I just had speaking with one of the Travel Specialists…read moreat Vacations by Rail! I talked with Aldo today, and I had several questions as I'm driving to the start point of the tour and needed to obtain specific departure times for the first day. I also needed fairly specific return times for the last day. Aldo was able to provide both departure and return times, and included additional information that will make it easier for me to determine the best place to house my vehicle while I'm on the tour. He was friendly, and patient, and incredibly helpful! He answered all my questions and was instrumental in providing information that will allow me to fully plan my travel. Thank you, Aldo, for your EXCELLENT customer service!

Their itinerary was what attracted us. The good... was the tour manager that accompanied us through…read moreout our trip. She was great. Every thing else was down hill. The bad... we requested and paid for upgraded hotels as we required a bit more space for medical reasons. Spoke with them several times to confirm, yet the first hotel had no record. As the room was too small, I paid out of pocket for the larger room as the assigned room was too small to navigate. The tour manager attempted to contact the main booking office several times and they did not reply. They have yet to reply to our requests either. They need to do a better job communicating as they provided us with train tickets to get to and from the start and end points of the tour, but very little information as to how to actually get there. They booked us and I paid for a post hotel stay near our departure airport . This hotel was supposed to have a shuttle to and from the airport/train station. When starting to arrange when we arrived at our departure airport, I contacted the hotel to arrange for the transfer to the hotel. They told me that the shuttle was not available for the next 4.5 hours and wished me luck to arrive there. The rest of this hotel issue is a separate issue, but as vacations by rail booked this for us, they have yet to respond to multiple requests to address the situation. Food provided by the tours at the hotel were mediocre at best. The saving grace was the onsite tour manager who went out of her way to assure a nice trip. Will not book with them again

I alternate coming to this Universal Travel location along with the other one that's also on 26th…read morestreet. It's a family owned travel agency that's been open for as long as I can remember. The service is always exceptional. They take care of every little detail, answer all of my questions and offer good prices. When things go wrong (i.e. me missing a flight...) they always help me out and get me where I need to be without emptying my wallet. You can't get that when you book your flights online.

From the owner: Servicio, Honestidad, y Buenos Precios. Nuestro personal altamente calificado, pondra toda su…read moreexperiencia a su servicio. Cada año realizamos un viaje en grupo a una maravilla del mundo. Los viajes son totalmente familiares, donde todo esta incluido: avion, hoteles, desayunos comidas y cenas, transportaciones, paseos, y todos los guias en español.

We finally did it! Our family trip to Europe. Our boys are big history buffs like my husband and…read moreasked for a trip to Europe to visit specific sites/locations they chose. We decided to start planning and quickly realized we were over our heads. We found Windy City by searching online. Dana did an amazing job of listening to our wants/needs while guiding us to make wise choices as we went along. It was a terrific trip that we will never forget and we are on to planning our next two trips with her already.

Windy City Travel helped us arrange a trip to London. Paula was very helpful in putting together…read moreour travel plan. Her assistance made the trip run smoothly and left us to enjoy a great experience in London.

Awesome family owned travel agency that excels at customer service. Their prices on flights are…read moregreat, pretty much what you see online. But it's always great to be able to talk to an actual person if I have questions as well as personalized travel spot suggestions.

From the owner: Servicio, Honestidad, y Buenos Precios…read more Nuestro personal altamente calificado, pondra toda su experiencia a su servicio. Cada año realizamos un viaje en grupo a una maravilla del mundo. Los viajes son totalmente familiares, donde todo esta incluido: avion, hoteles, desayunos comidas y cenas, transportaciones, paseos, y todos los guias en español.

This is our 2nd Caravan Tour which started in Rapid City on June 6th & ended ten days later in Salt…read moreLake City. Mike DeAngelo a retired park ranger guided us through the Badlands, Yellowstone & the Grand Tetons. He had daily readings, good jokes, inspirational videos, and really made our trip special. Our group of 43 had varied interests & fitness levels & Mike managed to cater our activities to everybody . Ray drove a luxurious motor coach along rural roads. He got us through bad traffic jams, managed to park in some tough spots and always had a bottle of icy cold water on hand. When he wasn't driving the bus, he was cleaning the windows, emptying our garbage, and filling his basket of snacks. Like our previous tour, Caravan took care of our luggage, tickets for attractions & whisked us from place to place. Hotels, many meals & tours were arranged. Pointed out were things not to miss & they were missed the first couple of times we came through these parts unescorted.

Simply put, this was a terrible tour. Up every day too early and the days were too long. By the…read moretime we arrived at our hotels, nothing was open. Most were too far away from anything, We were told to "take an Uber or cab" if we wanted to explore. Lunch stops were too long, would've had more time to explore. By the time you got to the hotels you were too exhausted. The Hotel in Vermont was the worst. First they put us in a room with one bed, while they had plenty of 2 bed ones. Only one restaurant was open by the time we got there, it was good but way too expensive. All the shops were close but were closed by the time we got there. Place was run down and rooms had alot of damage. The "breakfast" was a joke, not even continental. Newport was one museum (with a rude staff) and a long lunch stop. Mystic was barely 2 hours. Both were in one day. The lunches were not included, that was stated and expected. However, we always stopped in small towns with not much choices. All were expensive and weren't grab and go. How about a fast food joint? Rest stop? 7-11, etc.? Our tour guide Lynn was not terrible. Talked way too much about her personal life. She talked way too much as well. She mentioned her final tip at least 4 times, very crass and rude. Never really led any of our the tours besides on the bus, mostly dropped us off and picked us up. She changed alot of the tour to her liking, we bypassed alot that would have been more interesting. Saying " this place is great, but we don't have time" or "you can come back to see it". That's why I'm here now. We also had to leave early the last day beacuse 2 people out of 48 had an early flight. Tour started all flights after 12pm, she inconvinced the entire bus for 2 guests. We were all dumpped off at 9am at terminal A at Logan, most had fights out of other terminals and were told we can walk, or catch a free shuttle, or "tour Boston one last time". Not stated in the tour description. I could've caught a much earlier flight home. There were also alot of older people on the tour, including my father. She refused to adjust the tour to their needs. Everything was a long walk with few choices. Long days with short rest. Positives (reason for the one ) Our driver Joel. Joel was witty, funny and very nice. He is an excellent driver and was and always on time. He knew more about the destinations than Lynn. We met very nice people from all over the country, in particular many fine southern men and women. They were the best part, friendly and funny, lots of fun and laughs were had. Boston, Martha's Vineyard, Cape Cod, Plymouth were the highlight. Portland was nice as well, but we should've stopped in Kennybunkport as well. The final hotel in Ogunquit was beautiful and tge town was a close walk, right on the ocean, wish we had more time there. Simply put, i will never use Caravan again. Our first tour our west they were awesome, accommodating and our tour guide Tom was great. We had a few hiccups, but they were dealt with. Very disappointed

Yesenia was the BEST travel agent. She was so patient and helped us through our entire booking. We…read morestayed at Dreams Sands Cancun (which she recommended) and it was absolutely beautiful. It was our first time at Cancun and it will definitely be memorable. Thank you, Yessenia! We will be recommending you and definitely booking again. BEST AGENCY!

Agencia De Viajes Mexico son lo maximo. Betty y Marlin a zero costo, nos ayudo planear un viaje…read moreinolvidable. Empesando con las fechas, los buelos, el hotel y recomendaciones para maximizar nuestra experiencia en Barcelona. No importa a que parte del mundo gustes hir, ellos son los expertos para crear una experiencia magica. Si tu estas planeando un viaje contactenlos hoy!

I worked with Paul at swift passport & Visa services and he was prompt, courteous, and helped me…read moreget my visa the day before I left. Thanks again Paul for all the help that you gave me.

If I could give them zero stars I would. Swift Passport services used to be great. I've used them…read morefor the last six passports for my family. They are either under new ownership or they changed their system completely. There is absolutely no need to use Swift. When you call, they direct you to the US government website to find the passport application yourself. Then they have you make your own appointment with the passport agent, usually at the post office. Then, there is no one answering the phone ever. They call you back after you leave a voicemail so if you don't have time to wait for them to call you back, don't bother. You can expedite your own passport with the post office in two-three weeks or go to another passport expediting service. Swift used to be the best in town. They had an in-office staff, they even took the pictures right in their office. That appears to be gone. For $349 I expect more than an email basically telling me to do it myself.

Fran is the best , great deal packages great experiences. I've been with this travel agency for…read moreyears for great customer service and great prices.i recommend this place highly.

They are by far the worst travel excursion group! I had my tour canceled without notice and the…read moreother they had the wrong hotel. They did nothing! They asked for my booking number etc.They told me that's it when I contacted them on the phone and in person. They ruined my vacation. Please beware of them. I urge you to look at other your operators

I booked with Eric at Nexus Holidays a 5 city Tour of China. There were 33 people in our group. The…read moreprice broke down to $380 Per person to share a room or $720 for a private room. These prices are unbelievable! It should be $2000 per person or more. The catch was we had to go on Gov. Factorys tours. Everyone enjoyed, and Naturally we all spent lots of $. We flew Non stop from Chicago to Beijing on Hainan Air and had some domestic Chinese flights on Hainan as well. We were greeted at the Airport by Ping A.k.a "Mary" who was our leader or sitter for the first 3 of 10 days. She went above and beyond in every way compared to the other tour leaders. She gave us solid advice, and made us feel like she really cared about us. She even bought us all Ice cream. She bought me lunch too. I tried to refuse but she made me accept and would not take my money. We stayed at 4 star hotels and were driven around in a big bus. We saw two Amazing shows, climbed the Great Wall, rode the fastest train in commercial service "Shanghai Mag-Lev" We were so busy going from one place to another. So much to see and do, and buy in China! The food was amazing except a few meals that were like Panda Express. Hard to get cold drinks, as they like warm coke and beer. They feel its better for the stomach. I look forward to booking another Holiday with Eric in the near future. This trip was Epic!