We chose the Hilton for our wedding because we trusted it would provide a great experience for us…read moreand our guests. Sadly, that was not what happened. Before the wedding, many of our guests had trouble booking their rooms. They were transferred to third-party reservation agents who did not know about our wedding room block or the discounted rate. Some guests were treated rudely, while others never received the rate they were promised, even after we contacted the hotel several times. Our own stay was just as disappointing. Some guests received breakfast vouchers while others did not. There were complaints about bad odors in rooms, a dirty pool area, and times when no staff was available at the front desk to help. The biggest disappointment was our room. We were told the hotel renovations would be finished before our wedding, but they were not. Our Junior Suite was dirty, had a strong odor, and was not acceptable for a wedding weekend. We were moved to another room, but it was not the suite we had reserved. Later, the air conditioning stopped working, and again, no one was available to help. We invested thousands of dollars into our wedding at this hotel, and our guests booked around 15 rooms. We expected professionalism, good communication, and better customer service. Instead, we were left disappointed. Even more frustrating, hotel management has stopped responding to us, so we had no choice but to contact the corporate office. We have photos and messages from our guests that document everything we experienced.

We stay here every year for an event in adelanto. Last visit was pretty bad cause our neighbor was…read morefighting and we could hear everything thru the walls and mind u this was on the 1st floor. This year visit was worse. We got the first floor the carpet is filthy black and the room we were assigned was so dirty and smelled weird and I started to feel sick. I Clorox wiped everything down. The sheets and pillow cases did not smell clean and smelled like the bed was just remade from the previous guest. Did a bed bug check and when I went to close the curtains I noticed it was out of this world gross. Pictures are included. Front desk was notified regarding the mold and I requested for another room which they gave us a way better room on another floor. Thanks to the front desk lady in dayshift she was very attentive regarding the situation. The mini fridge wasn't cold. The phone was from back in the 80s and yellowing. The new room we got was nice and clean. The downside was there was no conditioner in the shower bottles. Big new tv,lots of charging ports and reading lights was a plus. Furniture is new and no yucky smell. Another perk is 2 free water bottles in the room for gold and higher members. The restaurant downstairs is very reasonable. Great selection on the menu and coffee/juice comes with the meal. Very nice workers in all areas. Parking was good as we got to park in the front and on the side closer to Scandia. After all that we will see u next year Hilton garden inn.

I would highly recommend this hotel for its cleanliness, convenience, and professional hospitality…read more We were warmly greeted by Jaime at Guest Services- who made check-in a breeze! The spacious room was very welcoming and bright with natural lighting. The beds were extremely comfortable as well as the overstuffed pillows giving me the best nights sleep! Vanessa, the complimentary breakfast Hostess was diligent in maintaining a spotless and inviting guest space in addition to proactively replenishing both the hot and the cold food items ensuring each guest a wonderful breakfast experience. Thank you Jaime and Vanessa for making our stay comfortable and enjoyable.

Cleanliness in my room wasn't the best, on top of it there was ants, hair in the bathroom. Staff…read morehowever was very friendly. I did not eat the breakfast due to not sure how sanitary they are.

Its clean, odor free and well lit. Looks like it has been and is being well-maintained…read more Good location right off the freeway and a good place if you're on a Route 66 journey from Chicago to Santa Monica needed something that's quick-in, quick-out to keep you moving along It's pricey for a Comfort Suites, so not your typical Comfort Suites experience . . . meaning it was good.

First off, this is my second time staying at this Choice establishment, and my first stay wasn't…read moregreat. Since I'm a diamond member, I've noticed a few things that need to be addressed. I've stayed at several establishments, and this is the first time I've been treated like this. Back in October, I was in town for my nephew's funeral. I'm sure not many people check in with a service animal, so I thought there would be a communication memo between the staff. After the funeral, I wanted to come back to the hotel and relax and grieve in private. However, I had to walk my service animal on our way back. The young man at the service desk was very aggressive and raised his voice when he told me that no pets were allowed on the property. He made me feel very uncomfortable, embarrassed, and almost afraid. I was very tired and sad from the sudden death of my nephew, so I finally gave in to the verbal assault just to get to my room to rest and decompress from the negative energy given off by the service desk associate. Well, after checking out the following morning, I normally look at my bill, but I didn't. I just wanted to get home and relax from this sad and stressful trip. A few days later, I did look at it and noticed a $2 charge for a safe that I never used. After reading the small print, I realized that $2 is charged to every guest, which I assume is because if you don't read the small print, you'll be charged that. $2 doesn't sound like much, but if you have 200 guests a week, @ $2 each and 52 weeks in a year, you do the math. It's a sneaky way of making extra profit. My second stay was just one night, and I always try to give hotels or any place a second chance before writing a review. Checking in was wonderful. The young man was very polite, friendly, and even acknowledged my Diamond tier. I also filled out the service animal paperwork, which I've never done at any other property! We even had a short conversation that was very pleasant. As I mentioned, I was only here for a night. However, things took a turn for the worse during breakfast. My wife and I were having our breakfast when it became evident that the other breakfast attendees were unaware that I spoke Spanish. Some of their remarks were quite unpleasant they were making about some of the other guest definitely not lady like As we were leaving, I intended to grab a couple of apples and oranges, but I had forgotten. Upon returning to our room, 223, I asked my wife to run downstairs and grab them for me. Unfortunately, the breakfast attendees informed her that she was not allowed to return. After a few choice words, they relented and allowed her to come back, but only this time. When she returned to the room and informed me about the breakfast situation, I was furious. As I was checking out, I had a conversation with the manager on duty, and she apologized. However, I decided to return the two apples and two oranges to her. If this is the way guests are treated, I can assure you that I will not be staying at this property in the future.

Had a great experience here, had to get a rental car last min, had no problem getting the…read morereservation through AAA, customer service was awesome, the car was a Cadillac SUV so was amazing to drive. Good prices and overall had a amazing experience. I have yet to have a bad time using Enterprise even at multiple locations. Thank you for the help and the awesome customer service!!

This location is by far one of the best I have been to! Alex is amazing! He runs the store on his…read moreown and is genuinely great at his job. The area is cleaned, they have many options and offer pick up service!!!!! I will definitely be back!

The Avid Hotel is definitely a STAND out hotel in the high desert. Paid $96 for a one night stay…read moreand the hotel was TOP TIER. Breakfast bar was fully stocked with tons of food to choose from. The Hotel was IMMACULATE...very clean and put together. It was very quiet and peaceful. Bed linen was clean and fresh. The shower had dove body wash, dove shampoo and dove conditioner inside and the bathroom had dove lotion and hand soap (ALL COMPLIMENTARY). Definitely will be returning for my anniversary in two weeks.

Zero stars!!!! the entire time I was here. My rooms were…read morenever cleaned. no fridge or microwave in room. the only microwave is the lobby which is inconvenient. especially if your on a high floor . Same goes for the ice machine they only have 1 in the lobby. Wifi kept crashing on me. My 1st room i was in, I found a roach running around the bathroom. I was moved to King bed room. Small & cramp no room to walk around. my 2nd room i found expose electrical box under the desk. Both rooms i had issue with the AC unit. Cold air wasn't consistent

Just got back from our ATV trail riding in Angeles Forest. It was Amazing! Highly recommend!…read moreOur guide Kevin was terrific! The safety equipment provided is excellent. Even paper ski masks to help keep out the dust! That was a very nice and unexpected touch. I was a bit nervous after reading some of the reviews about getting the waivers done. But it's not hard. I've worked in IT help desks for years so I know some people are just not good with a computer. That's fine. Just read the instructions carefully and you'll get thru. Or just get help from a teenager. :-) To get to this location they give you very good directions. If you follow them you'll have no issues. It's actually very easy! But GPS is not great for the less traveled roads in the mountains going to a place that doesn't really have a street address. We will be going back soon! Hopefully for 2 hours next time!

DO NOT BOOK WITH THIS COMPANY -- TERRIBLE EXPERIENCE We…read morebooked a mountain ATV ride with Enjoy the Mountain ATV in July 2026, and unfortunately, the experience was extremely disappointing. The first red flag was that the company did not provide a phone number, making it difficult to get help or clarification when we needed it. We followed their directions exactly and arrived 30 minutes early. We parked in the designated lot as instructed by the person at the gate, but our guide never came to meet us. We eventually had to drive into the park ourselves and locate the guide, who was parked on the side of the road. There was no clear signage identifying the company or where customers were supposed to check in. Once we finally found the guide, the intake process took approximately 40 minutes. After all of that, we paid approximately $700 for a ride that lasted only about 20 minutes. We were also promised pictures from the experience, but no pictures were ever provided. Lucky I took my own before riding. What made the experience even worse was the customer service afterward. Rather than taking responsibility for the poor communication, unclear instructions, lack of signage, and failure to provide what was promised, the company provided little to no accountability. For the amount of money we spent, this was absolutely not the experience we expected. Poor communication, poor organization, inadequate customer service, and failure to deliver what was promised. Based on our experience, I would not recommend this company and would strongly encourage others to consider other ATV companies before booking.